SSI account login loop - system asks to create account after logging in. Help!

Ugh, I've been there. The SSA website can be such a pain sometimes. Have you tried using a different device, like your phone or a tablet? Sometimes that works for me when my computer is being weird.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the URL: https://www.claimyr.com

Here's what you should say when you get through: 1. Explain that you're having trouble accessing your SSI account. 2. Tell them it asks you to create an account after logging in. 3. Mention that you've tried clearing your browser cache and using different browsers. 4. Ask if there's an issue with your account or if they can guide you on next steps. Be polite but firm, and don't hang up until you get a solution or a clear next step. Good luck!

lol welcome to the wonderful world of government websites 🤡 I swear they make these things difficult on purpose

Have you tried resetting your password? Sometimes that can kick the system into recognizing your account properly. It's a long shot, but might be worth trying before you spend hours on the phone.

Ive been dealing with this exact issue for WEEKS. its so frustrating!!! i finally got through to someone last thursday and they said it was a 'known issue' theyre working on. fat lot of good that does us tho 🙄

Pro tip: if you can't get through online, try calling your local SSA office instead of the main number. Sometimes they can help you over the phone or set up an in-person appointment if needed. Google 'SSA field office locator' to find the closest one to you.