Social Security online account login nightmare - stuck in endless loop despite authorization code

same thing happened to me last month! so frustrating. i tried like 10 different times, different browsers, my phone, everything. kept getting the stupid loop.

This is a known issue with the MySocialSecurity portal that's been happening since they updated their security protocols last quarter. A few things to try: 1. Clear ALL cookies and cache from your browser completely 2. Try using a different browser altogether (Firefox works better than Chrome for the SSA site in my experience) 3. Make sure you're not using any VPN services when accessing the site 4. Try creating a brand new login rather than recovering your old one If those don't work, you need to specifically ask for a "MYSSA portal reset" when you go to the office - the regular authorization codes don't always fix the login loop issue. The rep you spoke with may not have been aware of the distinction.

the SSA website is absolute garbage!!! been dealing with their stupid website for YEARS and it never gets better. sometimes I can log in fine then next day LOCKED OUT for no reason at all. They dont care about us!!

I work with Social Security issues regularly, and while the authorization codes should work, there's actually a glitch in their system when your account has been flagged for suspicious activity (which can happen for innocuous reasons like logging in from a new location). Here's what often works in this specific scenario: 1. Wait a full 24 hours without attempting to log in at all 2. Use a private/incognito browser window 3. Type the website directly (don't use a bookmark) 4. When you get to the verification code part, wait 30 seconds before entering it This sequence helps reset some of the backend security flags. Also, if you're planning to retire next year, you might want to request a benefit verification letter by mail anyway - it's good to have the official documentation on paper.

I had this exact same problem a few months ago and spent WEEKS trying to fix it. What finally worked for me was using Claimyr to get through to an actual SSA tech support person on the phone. I was skeptical at first, but after trying everything else, I used their service at claimyr.com and got connected to an agent in about 15 minutes instead of waiting on hold for hours. The agent was able to manually reset something on my account that fixed the loop issue. There's a video showing how it works: https://youtu.be/Z-BRbJw3puU Trust me, it's worth it for the time saved alone, especially when dealing with retirement planning timelines.

hi there! just wanted to say I had a similar issue last year before my disability review. what worked for me was doing it from my phone instead of my computer. not sure why but the mobile site worked when the regular site kept looping me around. might be worth a try?

Just to follow up on my earlier comment - if you specifically need to check your estimated benefits quickly while you're working on fixing the account access issue, you can also call the automated SSA line at 1-800-772-1213 and get some basic information without speaking to a representative. The system will ask for your SSN and some verification details, then you can request benefit estimates through the automated prompts.

I finally managed to get back into my account after dealing with the same problem. What worked for me was weird, but I'll share in case it helps. I created a brand new email address, then called SSA and asked them to update my contact email to the new one. After that, I did the "forgot password" option with the new email, and it finally let me reset everything and get in without the loop! The rep told me sometimes their system gets confused when your email has been used for multiple attempts or password resets.

UPDATE: I tried several of the suggestions here and FINALLY got back into my account! What worked was a combination of things: I waited 24 hours without trying to log in (hardest part!), used an incognito window, and tried at 6:30am when the system might be less busy. When I got my verification code, I waited about 45 seconds before entering it like someone suggested here. The loop is broken! I'm now able to access my account and check my retirement benefit estimates. THANK YOU all for your help - this community saved me from giving up completely!