SDI login issues - tried clearing cache & different browsers, still can't access account. Help!
Hey everyone, I'm having trouble logging into my SDI account. I've tried clearing my browser cache and using different browsers, but nothing seems to work. I'm not getting any error messages or notices from EDD. Has anyone else experienced this? Any ideas on what I should do next? I've got a call scheduled with them, but I want to be prepared with some possible solutions.
20 comments


Tom Maxon
I found a way to solve SDI account login issues, watch this: https://www.youtube.com/watch?v=kfk3TW8_iL8
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Aisha Abdullah
Ugh, I feel your pain! I had a similar issue last month. Have you tried resetting your password? Sometimes that fixes weird login problems.
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Mateo Rodriguez
ā¢Thanks for the suggestion! I actually haven't tried that yet. I'll give it a shot before my call.
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Ethan Wilson
ā¢Password resets can be hit or miss with EDD. I tried it once and got locked out for 24 hours š
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Aisha Abdullah
ā¢Yikes, that sucks! Maybe OP should wait til after the call to try it then.
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NeonNova
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Yuki Tanaka
ā¢Sounds too good to be true. Is this legit?
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NeonNova
ā¢I was skeptical at first too, but it really worked for me. Saved me hours of frustration.
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Carmen Diaz
ā¢20 bucks tho? Thats kinda steep for a phone call...
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NeonNova
ā¢I get it, but consider how much time you waste on hold. For me, it was worth every penny.
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Andre Laurent
Have you checked if your account is locked? Sometimes they do that for security reasons and dont even notify you š¤¦āāļø
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Emily Jackson
I've been dealing with SDI login issues for WEEKS now. Here's what I've learned: ⢠Sometimes it's a browser compatibility issue. Try using Microsoft Edge if you haven't already. ⢠Check if your pop-up blocker is interfering. ⢠Make sure your computer's date and time are set correctly. ⢠Try logging in during off-peak hours (early morning or late evening). ⢠If all else fails, you might need to create a new account. It's a pain, but it worked for me. Hope this helps! Let us know what the agent says.
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Mateo Rodriguez
ā¢Wow, thanks for the detailed response! I'll definitely try these before my call. Really appreciate it šÆ
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Liam Mendez
ā¢Creating a new account? That sounds like a nightmare with all the verification stuff š±
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Emily Jackson
ā¢Yeah, it's not ideal, but sometimes it's the only way to break the cycle. Just make sure you talk to an agent first before trying it.
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Sophia Nguyen
lol welcome to the wonderful world of EDD where nothing works and everythings made up š¤”
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Jacob Smithson
ā¢Ain't that the truth š It's like they're running their systems on a potato
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Isabella Brown
Have you tried turning it off and on again? 𤣠jk jk... but seriously, sometimes logging out of all devices and waiting 24 hours before trying again can help. Good luck!
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Everett Tutum
I had the exact same issue a few months back! After trying everything (different browsers, clearing cache, etc.), I discovered my antivirus software was blocking some of the EDD site's security features. Try temporarily disabling your antivirus/firewall and see if that helps. Also, make sure JavaScript is enabled - EDD's site relies heavily on it. If you're still stuck after your call, try accessing the site through a VPN sometimes that bypasses weird regional connection issues. Keep us posted on what the agent tells you!
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Jasmine Hancock
ā¢Oh wow, the antivirus blocking thing is something I never would have thought of! That's actually really helpful. I do have pretty aggressive security settings, so that could definitely be the culprit. Thanks for the tip about JavaScript too - I'll double check that's enabled. The VPN idea is interesting too, might be worth a shot if nothing else works. Really appreciate all the detailed suggestions! š
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