EDD UI Online login stuck on loading screen - can't access my account

same thing happened to me last week! their website is such trash. i had to keep trying at different times of the day, eventually it worked at like 6am when maybe less people were on?? worth a shot

This is likely related to the scheduled system maintenance they've been doing. EDD typically performs updates on their UI Online system Wednesday nights through Thursday mornings. A few things to try: 1. Make sure you're using the direct UI Online login page (not going through the main EDD portal) 2. Try using incognito/private browsing mode 3. If you're using any browser extensions or VPN, disable them temporarily 4. Wait at least 30 minutes after entering credentials - sometimes the redirect is extremely slow If none of these work, you might need to call EDD technical support at 1-833-978-2511 to report the issue and get it resolved before your certification deadline.

omg i hate when this happens!! have u tried closing ALL ur browser tabs & restarting ur computer completely?? sometimes my laptop gets stuck in weird loops with the edd site

I've had this issue happen twice now. It's actually due to an account lock that happens sometimes when there are too many login attempts or when their system flags something as suspicious. The weird part is they don't tell you it's locked - it just looks like the site is broken. You need to call EDD directly at 1-800-300-5616 to have them unlock your account. The problem is getting through on that number is nearly impossible. I was trying for days with no luck - constant busy signals or disconnects. I finally used a service called Claimyr (claimyr.com) that got me connected to an EDD agent in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The agent confirmed my account was locked, unlocked it, and I was able to log in immediately after. Might be worth trying if you're running out of time before your certification deadline.

THE EDD WEBSITE IS GARBAGE!!!! I've been dealing with this EXACT issue for WEEKS and lost benefits because I couldn't certify on time. They CLAIM they'll backdate it but I'm STILL waiting for payment. The WHOLE system needs to be rebuilt from SCRATCH!!!

This problem usually stems from session cookies not clearing properly. Try these steps in exact order: 1. Clear browser cache and cookies specifically for edd.ca.gov domain 2. Restart your browser (don't just close tabs) 3. Disable any password managers temporarily 4. Go directly to https://portal.edd.ca.gov/WebApp/Login?resource_url=https://uio.edd.ca.gov/UIO/Pages/Public/ExternalUser/UIOnlineLandingPage.aspx 5. Enter credentials manually (don't use autofill) 6. If the loading screen appears, wait exactly 2 minutes before refreshing If it still doesn't work after these steps, the issue is likely on EDD's end. In that case, you can certify by phone using TeleCert at 1-866-333-4606 until the website issue is resolved.

When I had this problem last year it was because my account was flagged for ID verification but the notification got stuck in their system. Weird thing is I had already done ID.me but they needed me to do it again? The whole thing is just a mess honestly.

UPDATE: I followed everyone's advice and tried early this morning (5:30am) using incognito mode with all extensions disabled. It worked! I was able to get in and complete my certification. Thank you all so much for your help! For anyone else having this issue, try during off-peak hours and definitely use incognito mode.

Glad to hear you got it working! For future reference, if anyone else runs into this issue, you can also try switching your network connection (like using mobile data instead of wifi or vice versa). Sometimes the EDD system has issues with certain ISPs or network configurations. Also worth bookmarking the direct UI Online login URL that Andre shared - going through the main EDD portal sometimes causes additional loading issues. The early morning trick is definitely the most reliable workaround when their servers are overloaded.

Just want to add another potential solution that worked for me when I had the same loading screen issue - try using a different device entirely if possible. I was stuck on my laptop for hours, but when I tried logging in from my tablet, it worked immediately. Sometimes the EDD system seems to have device-specific glitches that don't make any sense. Also, if you're using any ad blockers or privacy extensions, try disabling those too. The EDD site is notoriously finicky with browser security settings. Really glad to see Nia got it resolved though - that early morning approach seems to be the most reliable fix!

I'm new to this community but wanted to share something that might help others avoid this issue in the future. I learned from my caseworker that the EDD system actually has "maintenance windows" that aren't always announced publicly - usually Tuesday nights 11pm-2am and Wednesday nights 11pm-6am PST. She told me to avoid logging in during these times if possible. Also, if you're planning to certify, try to do it at least 2-3 days before your deadline rather than waiting until the last day, since that's when the system gets the most traffic and is most likely to have these loading issues. I know it's frustrating that we have to work around their broken system, but hopefully this timing info helps someone avoid the stress that Nia went through!

This whole thread is such a lifesaver! I'm bookmarking it because I know I'll probably run into this issue again. The EDD website seems to break in new and creative ways every few months. One thing I wanted to add - if you're still having trouble after trying all these solutions, don't forget that you can also visit a local America's Job Center of California (AJCC) office if there's one near you. They have computers and staff who can help you log in and certify in person. I had to do this once when their system was down for days and I was about to miss my certification window. Not the most convenient option, but it's there as a last resort. Really appreciate everyone sharing their workarounds - this community is way more helpful than EDD's actual tech support!