EDD certification glitch forcing me to restart the whole process - anyone else?

omg yes!!!! this happened to me last week. so annoying. thought it was just my crappy internet

This is a known issue with UI Online that happens during system maintenance or high traffic periods. Try certifying between 2-5am when traffic is lowest. Also, make sure you're answering the work search question correctly - if you select 'no' to looking for work without having a valid exemption, it will kick you back to the beginning without telling you why. Check that you're not timing out (session expires after 30 minutes of inactivity). If all else fails, you can also certify by phone using TeleCert at 1-866-333-4606.

Have you tried using their mobile app instead of the website? Sometimes the app works when the main site is having issues. Also, take screenshots of your answers before you submit so if you have to start over, you can at least reference what you put before.

same prolem here too. been hitting submit like 6 times now. this system is such garbage. they make it hard on purpose so people give up claiming i swear

I've had success using Claimyr to reach an EDD representative who fixed this exact issue for me. I was having the same certification loop problem for weeks and getting nowhere. The rep explained it was a technical glitch on my account that needed to be manually fixed on their end. Check out their video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Their website is claimyr.com. It helped me connect with an actual agent who could fix the backend issues that were causing the loop.

i find that if i use internet explorer (not chrome) and do it exactly at midnight when the new certification period opens it works better. also dont use wifi use a direct ethernet connection if u can. sometimes its just bad timing and EDD computers are garbage lol

The certification loop issue is often caused by one of three things: 1. Browser compatibility issues - try using Microsoft Edge which seems most compatible with UI Online 2. Your JavaScript settings are disabled or something is blocking scripts 3. There's a flag on your account requiring manual review If it keeps happening, you should try the paper DE 4581 form and mail it in. You can download it from the EDD website. Yes, it's slower but at least it will process. Your other option is to call at exactly 8:01 AM when the lines open and use the prompts to reach the claims department.

my cousin works for edd and he says they been having major tech issues since they updated the system last month. just keep trying is all u can do 😩

UPDATE: Finally got it to work! For anyone else having this issue, what worked for me was using Microsoft Edge (thanks for that tip!) AND doing it super early at 4am when the system wasn't busy. ALSO make sure you're not using any browser extensions or blockers. I turned everything off and it went through smoothly. Thanks everyone for your help!

I'm dealing with the exact same issue! Been stuck in this certification loop for almost a week now. It's so frustrating because you spend all that time filling everything out perfectly just to get kicked back to square one. I'm going to try the Microsoft Edge + early morning combo that worked for Khalil. Really hoping this gets resolved soon because like many of you, I can't afford to miss these payments. Thanks for sharing your experiences - at least now I know it's not just me going crazy!

I've been having this exact same problem for the past three weeks! It's incredibly frustrating - I'll spend 20 minutes carefully filling out all the certification questions, double-checking everything, hit submit and then BOOM - right back to the beginning like nothing happened. I've tried different browsers, different times of day, clearing cache, disabling extensions, you name it. The worst part is there's no error message or explanation, it just silently dumps you back to start over. I'm definitely going to try the Microsoft Edge + 4am approach that worked for Khalil. This system is clearly broken and they need to fix it ASAP - people depend on these payments for basic necessities like rent and food!

I suggest using Firefox browser. I believe it is suggested somewhere within the EDD website.

I've been struggling with this same certification loop issue for over a week now! It's maddening - I'll complete everything perfectly, hit submit, and then get bounced right back to the start with no explanation. Reading through all these comments gives me hope though. I'm definitely going to try the Microsoft Edge browser at 4am approach that worked for Khalil, and also make sure all my browser extensions are disabled. The tip about writing down answers on paper first is brilliant too - I'm tired of re-entering the same information over and over. It's ridiculous that we have to jump through these hoops just to access benefits we're entitled to. Really grateful for this community sharing solutions!

I'm having this EXACT same issue! Been trying to certify for 3 weeks now and it's the most frustrating thing ever. I fill out everything correctly, get to the final submit button, click it, and then it just dumps me back to the beginning like I never even started. No error message, no explanation, nothing! I've tried Chrome, Safari, Firefox, cleared my cache multiple times, tried different times of day - absolutely nothing works. Based on all the suggestions here, I'm definitely going to try Microsoft Edge at 4am tomorrow morning with all extensions disabled. Really hoping that works because I'm behind on my car payment and desperately need this to go through. Thank you everyone for sharing your experiences - at least now I know I'm not losing my mind and it's actually a system issue!