EDD website keeps timing out during certification - can't complete filing!
I've been trying to certify for my weekly benefits since 8am this morning and the EDD website keeps timing out on me! Every time I get to the final submission page, I get an error message saying 'Your session has expired' and I have to start ALL OVER AGAIN. I've tried 7 different times using Chrome, Firefox, and even my phone. Nothing works! My certification is due by midnight tonight and I'm starting to panic. Has anyone else experienced this recently? Any tricks to get around this stupid timeout issue? I really can't afford to miss this certification period.
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Zara Khan
The website has been having issues all weekend. Try clearing your cache and cookies first. Also, don't take too long filling out each page - that's what causes the timeout. I've found that if you have all your work search info ready before you start, you can get through it faster before the system boots you. Also try during off-peak hours like early morning (5-6am) or late night (after 10pm).
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Sean Fitzgerald
•Thanks for the tips! I'll try clearing my cache. So frustrating that they expect us to report everything but then make the system so unreliable. Do you think I'll get penalized if I can't complete it by midnight?
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MoonlightSonata
omg same thing keeps happening 2 me!! tried like 5 times and keep getting kicked out right before submitting. so annoying!!!!!
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Mateo Gonzalez
•I had this issue for weeks until I realized that having multiple tabs open in your browser can cause the system to time out faster. Try using incognito/private browsing mode and don't have any other websites open in other tabs. Also make sure your internet connection is stable - any brief disconnection will terminate your session.
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Nia Williams
The EDD website is GARBAGE!!! It's like they WANT us to fail at certifying so they don't have to pay us. I've been dealing with this for months. Last time I couldn't certify online at all and had to do it by phone which took 4 hours of redialing because their phone lines are just as bad!!
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Luca Ricci
•I get your frustration, but if the website truly doesn't work by tonight, you still have options. You can call the certification line at 1-866-333-4606, which is automated and works 24/7. You can also mail in a physical certification form if you have one. The important thing is to document your attempts to certify today (screenshots of errors) in case you need to explain a late certification.
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Aisha Mohammed
I actually managed to get through after my 3rd attempt today by using Microsoft Edge browser (of all things). For some reason it worked better than Chrome or Firefox. Worth a try maybe?
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Sean Fitzgerald
•Really? Edge? That's surprising but I'll literally try anything at this point. Thanks for the suggestion!
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Ethan Campbell
If you keep having trouble with the website and can't certify by phone, you absolutely need to speak with an EDD representative tomorrow. I had a similar issue last month and found a service called Claimyr (claimyr.com) that helped me get through to an actual EDD agent instead of spending days trying to call. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The agent was able to manually certify my weeks over the phone and also noted in my account that I had been trying to certify on time but experienced technical difficulties.
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Sean Fitzgerald
•Thank you! I'll check out that service if I can't get through tonight. Good to know there's a backup option for reaching someone who can actually help.
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Yuki Watanabe
•Is that service legit? I've been nervous about using third-party services with my EDD account. Don't want to risk any issues with my claim.
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Mateo Gonzalez
Important technical info about the EDD website timeouts: The system has a security feature that automatically logs you out after 30 minutes of activity (even if you're actively filling out forms). This is why it's crucial to: 1. Have all your work search information ready before starting 2. Don't leave the page idle for any length of time 3. Try to complete each certification in under 25 minutes to be safe Also, if you do miss the midnight deadline, you can still certify late - you'll just need to explain why when prompted. Technical difficulties with the website is a valid reason they typically accept.
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Sean Fitzgerald
•This is really helpful information! I didn't realize there was a 30-minute cutoff regardless of activity. I think that might be what's happening since I've been taking my time to double-check all my work search details. I'll try again with everything prepared beforehand.
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Luca Ricci
Success update: I just completed my certification by using my phone with WiFi turned OFF (using cellular data only). For some reason this worked when nothing else did. The mobile interface is clunkier but at least it went through without timing out. Might be worth trying if you're still having issues.
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Sean Fitzgerald
•IT WORKED!!! I just certified using my phone with cellular data like you suggested. Thank you so much! What a relief. I wonder why the WiFi connection was causing problems?
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Luca Ricci
•Great! There could be several reasons - sometimes WiFi has micro-disconnections that you don't notice during normal browsing but that interrupt secure sessions, or your WiFi provider might be doing traffic shaping that interferes with the EDD session cookies. Either way, glad it worked for you!
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MoonlightSonata
not to go off topic but does any1 know if we have to do 3 work searches every week now? i thought it was back to normal rules?
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Mateo Gonzalez
•Yes, the standard work search requirements are back in effect. For most claimants, that means you need to make at least 3 work search activities per week. These can include job applications, attending interviews, creating profiles on job sites, networking, etc. Make sure you're documenting all of these properly - EDD has been conducting more eligibility interviews lately to verify work search efforts.
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