EDD login error: 'Information doesn't match records' - Can't certify for benefits, need help ASAP

I found a way to solve EDD login certification issues, watch this: https://www.youtube.com/watch?v=xwRBCiC2P_Q

Have you tried calling your local assemblymember's office? They sometimes have direct lines to EDD and can help escalate issues. It's worth a shot if you're really stuck.

I found a way to get someone on the phone without the endless wait. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

Ugh, I feel your pain. The EDD website is a total nightmare sometimes. Have you tried clearing your browser cache and cookies? That worked for me once when I was having login issues.

Have you checked if your personal information is up to date in their system? Sometimes if you've moved or changed your phone number, it can cause issues like this.

lol welcome to the wonderful world of EDD 🤡 where nothing works and we're all just clowns trying to get our benefits 🎪🤹‍♂️

guys i just had a crazy idea... what if we all showed up at the EDD office in person? like a flash mob but for unemployment benefits 💃🕺 they can't ignore us if we're right there!

Here's a detailed guide that might help you troubleshoot your login issues: 1. Double-check your username and password 2. Clear your browser cache and cookies 3. Try using a different browser or device 4. Make sure your personal information is up to date 5. Check if your account is locked (you may need to call for this) 6. Try accessing the site during off-peak hours (early morning or late night) 7. If all else fails, you may need to create a new account Remember, if you're close to your certification deadline, you can also certify by phone as a last resort. Good luck!

Hey OP, just wondering - how long have you been dealing with this issue? I've been stuck in EDD limbo for like 3 months now and I'm starting to lose hope 😭

Unpopular opinion: maybe we should all just give up on EDD and start our own underground benefits system. Who's with me? 😈

Same boat here! 🚣‍♀️ I had this exact problem last month. Turns out, my account got flagged for some reason. I had to call them to get it sorted out. It's a pain, but calling is probably your best bet at this point.

I had this exact same issue a few weeks ago! It turned out my Social Security number had a typo in their system from when I first applied. Even though I was entering it correctly, their records had it wrong. I had to go through identity verification again and provide documentation to get it fixed. It's super annoying, but check if there might be any discrepancies in how your personal info was originally entered vs. what you're typing now. Also, make sure you're using the exact same browser and device you used when you first set up your account - sometimes that helps with their security checks.

Oh wow, this is so frustrating! I've been dealing with EDD issues for months and it's such a nightmare. One thing that helped me was actually calling the technical support line specifically (not the regular EDD number) - they have a separate line for website/login issues. The number is 1-833-978-2511. I found that they were more equipped to handle login problems than the general customer service. Also, try logging in using an incognito/private browser window - sometimes saved data can interfere with their system. Don't give up! I know it's stressful with the certification deadline approaching, but there are solutions. Keep us posted on how it goes! 🤞

I've been through this exact same nightmare! The "information doesn't match records" error is so common with EDD. Here's what finally worked for me after weeks of frustration: 1. Call the EDD Identity Verification line at 1-866-362-8854 - they can check if there's a mismatch in your personal info 2. Make sure you're entering your name EXACTLY as it appears on your original application (including any middle initials or suffixes) 3. Try logging in at 6 AM or after 8 PM when the servers are less overwhelmed 4. Use the exact same device/browser combo you used when you first created the account The key thing is that sometimes their system has your info stored differently than you expect (like with or without punctuation in addresses). I had to verify my identity over the phone and they found that my apartment number was formatted differently in their system. Once they updated it, I could log in immediately. Don't panic about the certification deadline - if you can't get in online, you can always certify by phone as a backup. Call 1-866-333-4606 and follow the prompts. It's clunky but it works! Hang in there! 💪

I went through this exact same issue last month! The frustrating thing is that EDD's error messages aren't very helpful - "information doesn't match records" could mean so many different things. Here's what I'd recommend trying in order: 1. First, try logging in during off-peak hours (like 6 AM or after 9 PM) - sometimes it's just server overload 2. Clear your browser completely and try in incognito mode 3. Double-check that you're entering your info exactly as it was on your original application (including any middle initials, Jr./Sr., etc.) 4. Try using the same browser/device you used when you first created the account If none of that works, you'll probably need to call. I know everyone dreads the wait times, but the Identity Verification line (1-866-362-8854) is usually faster than the main number. They can see if there's a data mismatch in their system. Also, don't stress too much about the certification deadline - if push comes to shove, you can certify by phone at 1-866-333-4606. It's not ideal but it's a good backup plan! Keep us updated on what works for you - your solution might help others dealing with the same issue! 🤞

I went through this exact same problem a couple months ago and it was so stressful! Here's what ended up working for me after trying everything: The issue turned out to be that when I originally applied, I had entered my address with "Street" spelled out, but I was trying to log in using "St." - their system is super picky about exact matches. Try these steps in order: 1. Check if you have any old emails from EDD that show exactly how your info was entered originally 2. Try variations of your address (St. vs Street, Apt vs Apartment, etc.) 3. If you've moved since applying, use your OLD address from when you first signed up 4. Make sure caps/lowercase match exactly If that doesn't work, call the Identity Verification line at 1-866-362-8854 early in the morning (around 8 AM seems to have shorter wait times). They can compare what you're entering vs what's in their system. Don't panic about missing your certification - worst case you can certify by phone at 1-866-333-4606. It's annoying but it works as a backup! You've got this! The system is frustrating but there's always a solution. Keep us posted on what works! 💪

I've been dealing with similar EDD login nightmares and wanted to share what finally worked for me! After reading through all these helpful suggestions, I tried the early morning login approach (around 6:30 AM) and it worked like magic - no more "information doesn't match records" error. It seems like the servers are just completely overwhelmed during regular hours. Also, make sure you're using the same capitalization and punctuation you used when you first signed up - their system is ridiculously picky about exact matches. If you're still stuck, definitely try that Identity Verification line at 1-866-362-8854 that others mentioned. Don't lose hope - this community has some amazing troubleshooting advice and there's always a way through the EDD maze! Keep fighting the good fight! 💪