Can't log into UI Online account for days - 'System unavailable' message keeps appearing
Is anyone else having trouble accessing their UI Online account? I've been trying to log in for the past 3 days and keep getting the 'System Currently Unavailable' message. I need to check my claim balance and make sure my certification went through properly. I've tried different browsers (Chrome, Firefox, even Edge), cleared my cache/cookies, and even tried on my phone but nothing works. When I call EDD, I just get the automated message saying they're experiencing high call volume before it hangs up. I'm starting to panic because my rent is due next week and I need to know if my payment is processing! Anyone having the same issue or know how to get past this?
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McKenzie Shade
omg me too!! been locked out since tuesday. so frustrating!!!
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Caden Turner
•Have you found any way to get through? I'm getting really worried about missing my certification window.
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Harmony Love
The UI Online system has scheduled maintenance periods and sometimes unexpected outages. Try logging in during off-peak hours - early morning (6-7am) or late evening (after 10pm) when there's less traffic. Also, make sure you're going to the correct website. The direct URL is https://portal.edd.ca.gov/WebApp/Login?resource_url=https://portal.edd.ca.gov/WebApp/Home
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Caden Turner
•Thanks, I'll try the early morning login tomorrow. And yes, I'm using that exact URL - I have it bookmarked. It just keeps showing the system error no matter what time I try.
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Rudy Cenizo
I had the same problem last month and it turned out my account was locked because of too many failed login attempts (even though I was SURE I used the right password). Had to call to get it reset but couldn't get through for a week. SO ANNOYING.
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McKenzie Shade
•how did u finally get thru? i'm about to lose my mind with this!!!
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Natalie Khan
This could be one of three issues: 1) Temporary system maintenance (usually resolves within 24-48 hours), 2) Account lockout from failed login attempts, or 3) ID verification issue requiring you to re-verify through ID.me. Since it's been multiple days, it's less likely to be maintenance. Try the "Forgot Password" option - if that works, your account isn't locked. If you get the same error, you likely need to speak with a rep to unlock your account or fix an ID verification issue.
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Caden Turner
•I tried the forgot password option yesterday and got the same error message. Seems like I definitely need to speak with someone, but that's exactly the problem - can't get through on the phone!
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Daryl Bright
Have you tried using Claimyr to get through to EDD? That's what finally worked for me after trying for days. They connect you directly to an EDD agent and bypass the hold times. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical at first but they got me through to an agent in about 20 minutes when I had been trying for a week. The rep unlocked my account and I was able to log in right away.
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Rudy Cenizo
•OMG does this actually work?? I've never heard of this before but I'm desperate enough to try anything at this point
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Daryl Bright
•Yes, it really works! I was in the same situation last month - needed to certify but couldn't get into my account. The EDD rep told me there was a verification flag on my account causing the login issues. Fixed it in minutes once I actually got through to someone.
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Sienna Gomez
Don't forget that if you're having login issues but just need to certify for benefits, you can also use TeleCert at 1-866-333-4606. It's not as convenient as the website but at least you won't miss your certification window.
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Caden Turner
•I actually tried TeleCert but it says I need to speak to a representative before I can certify. Seems like my account has some kind of hold on it, but I have no idea what it could be.
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Kirsuktow DarkBlade
this happens to me ALL THE TIME and its always because the edd website is garbage lol. sometimes i just wait a day and it magically works again. their IT department must be running on windows 95 or something 🙄
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McKenzie Shade
•haha so true!! their system is from the stone age
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Rudy Cenizo
You might also want to check if your account is locked because of suspected fraud. My neighbor got locked out for 2 weeks and turns out someone tried to hack her account so EDD locked it automatically. Had to call and verify identity all over again.
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Abigail bergen
I actually just had this problem and resolved it yesterday. For me, it turned out my ID.me verification had expired and I had to redo it. The weird thing was EDD never emailed me about it. I finally got through to a rep who told me exactly what was wrong and sent me a new ID.me link. Was able to log in within an hour after completing the verification. Definitely sounds like you need to speak with someone.
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Caden Turner
•That's really helpful, thank you! I did my ID.me verification about 6 months ago when I first filed my claim, so maybe that's the issue. I'll definitely look into the Claimyr service someone mentioned above - seems like talking to a rep is the only way to solve this.
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Sienna Gomez
UPDATE: EDD just posted on their Twitter account that they're experiencing technical difficulties with UI Online access and are working to resolve it. They're asking people to try again in 24-48 hours. Might explain why so many people are having issues right now.
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Caden Turner
•Thanks for the update! That's somewhat reassuring that it's not just me. I'll still try to get through on the phone though since I really need to check if my payment processed.
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Yuki Tanaka
I'm dealing with the exact same issue! Been locked out since Wednesday and it's driving me crazy. I tried everything you mentioned - different browsers, clearing cache, mobile app, nothing works. What's worse is I can't even get through on the phone to ask what's wrong. I'm going to try that Claimyr service that @Daryl Bright mentioned above since it sounds like several people have had success with it. Also going to attempt logging in super early tomorrow morning like @Harmony Love suggested. This is so stressful when you're depending on these payments! 😤
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Maya Patel
•I'm in the exact same boat! This is my first time dealing with UI Online issues and I'm honestly panicking. My certification was due yesterday and I have no idea if it went through or if I'm going to miss my payment. I tried calling EDD probably 50 times today but keep getting that stupid "high call volume" message before it hangs up. It's so frustrating when you're already stressed about money! I'm definitely going to check out that Claimyr thing too - at this point I'm willing to try anything. Has anyone had luck with the early morning login times? I might set my alarm for 6am tomorrow and see if that works.
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Daniel Washington
I'm going through the exact same thing! Started having issues Tuesday and still can't get in. What's really frustrating is I had to miss work yesterday to try calling EDD all day but could never get through. I'm supposed to certify this weekend and I'm terrified I'm going to miss the deadline. I've been unemployed for 3 months now and these payments are literally keeping me afloat. Going to try the Claimyr service and early morning login suggestions from this thread - thanks everyone for sharing your experiences! It's somewhat comforting to know it's not just me dealing with this nightmare. Keeping my fingers crossed the Twitter update @Sienna Gomez mentioned means they'll actually fix it soon 🤞
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Ethan Scott
•I'm in the exact same situation! Been trying since Monday and getting nowhere. The stress is unreal when you're depending on these payments to survive. I actually just downloaded the Claimyr app after reading all these recommendations - figured it's worth a shot since the regular phone lines are basically useless. Also planning to try logging in at 6am tomorrow like others suggested. It's crazy that we all have to jump through these hoops just to access our own accounts! Really hoping that system update @Sienna Gomez mentioned actually fixes things. Hang in there everyone - we ll'get through this! 💪
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