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AstroExplorer

ESD login page keeps reloading without error message - stuck in login loop

I've been banging my head against the wall trying to log into my ESD account since yesterday morning. Every time I enter my username and password and hit submit, the page just refreshes and puts me back at the login screen with empty fields. No error message, nothing! Just back to square one. Things I've already tried: - Changed my password (twice now) - Cleared cookies, cache, and browsing history - Tried different browsers (Chrome, Edge, and Firefox) - Attempted login on my phone, laptop, and even borrowed my neighbor's computer - Disabled all browser extensions I was able to log in perfectly fine last week when I filed my weekly claim. Nothing has changed on my end. Is the ESD website having technical issues right now? Anyone else experiencing this frustrating login loop? Any suggestions before I waste half my day on hold with technical support?

Jacob Lewis

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This sounds like a session handling issue with the ESD website. Two additional things you can try: 1. Check if your browser has third-party cookies blocked - some authentication systems require these to maintain your session. 2. Try using incognito/private browsing mode as it starts with fresh settings. If neither works, it's likely a server-side issue. Sometimes these login loops happen during maintenance periods or when there's high traffic. Unfortunately, calling technical support might be your best option, but try during off-peak hours (early morning or late evening) for shorter wait times. You might also check the ESD Twitter account or status page for any announced outages.

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Another tip - if you're tech-savvy, try clearing just the cookies for the specific ESD domain rather than all your browsing data. This often fixes session issues without losing other site logins.

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This sounds like the infamous 'silent redirect' issue that's been happening since they updated the SecureAccess Washington integration last month. A few things to try that fixed it for me: 1. Make sure you're using the MAIN esd.wa.gov site and NOT going through the SAW portal directly 2. Try using an incognito/private browsing window 3. Check if your browser is blocking third-party cookies - ESD's authentication needs these enabled 4. If you're using a password manager, try manually typing your credentials instead If none of that works, unfortunately you probably need to contact them. The login loop usually means there's an account flag that needs manual clearance.

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AstroExplorer

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Thanks for these suggestions! Just tried incognito mode and manually typing my password instead of using password manager - still no luck. I didn't realize they updated the SAW integration recently, that might explain it. Ugh, I was really hoping to avoid calling...

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This EXACT thing is happening to me right now too!!! Been trying since Friday and getting nowhere. Login page just keeps reloading over and over. Tried on my phone, laptop, everything. ESD's whole system is garbage 🤬 why can't they just make something that WORKS for once?? We pay taxes for this junk!

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Dylan Cooper

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Same here! Started happening after I got that email about updating my MFA preferences. I think something broke in their system when they rolled out those security changes.

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Sofia Perez

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I work in IT and had to help my sister with this exact issue last week. In her case, it was a session cookie conflict. Try these steps in EXACT order: 1. Clear your browser cache completely (not just cookies) 2. Restart your device (not just browser) 3. Disable any adblockers or privacy extensions completely 4. Go to esd.wa.gov directly and click the login button there 5. When the SAW login appears, click "Sign in with a different account" EVEN IF you see your email 6. Enter credentials and proceed The issue is sometimes the system thinks you have an active session but the authentication token is corrupted. This process forces a complete reset.

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AstroExplorer

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Thank you for the detailed steps! I followed everything exactly as you laid out and it STILL won't work. I'm starting to think something might be flagged on my account that requires staff intervention. This is so frustrating when I just need to file my weekly claim!

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Have you checked if your account is locked? Sometimes the system locks your account without showing any message. I had this happen and wasted DAYS trying browser fixes before finding out my account was actually locked due to "suspicious activity" (which was just me trying different devices). You can try calling the technical support line at 855-682-0785, but good luck getting through. I spent 4+ hours on hold last time before giving up.

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AstroExplorer

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That's a good point about the account possibly being locked! I didn't consider that since there's no error message saying so. I'll try calling the tech support line you mentioned. Really hope I don't have to waste hours on hold though.

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I just went thru this last week!! The login page kept reloading and reloading no matter what I did. Turns out my account got flagged for verification because I logged in from a different IP address when I was at my parents' house. Nothing indicated this on the website tho! They eventually fixed it but I missed filing my weekly claim because of it. Soooo annoying.

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This is a common issue lately. ESD has been flagging accounts much more aggressively after that data breach they had in December. The frustrating part is they don't notify claimants when this happens - the system just silently prevents login.

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Dylan Cooper

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When I had this problem, I tried calling ESD directly and got stuck on hold for over 2 hours before the call dropped. I was about to lose my mind when someone on here recommended using Claimyr.com to get through to an ESD agent. It actually worked! They got me connected to a real person in about 20 minutes who was able to fix whatever was blocking my login. They have a video demo of how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Definitely worth it when you're facing these frustrating technical issues. The agent told me that the login loop is usually caused by an automated security flag on the account.

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AstroExplorer

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Thank you for the recommendation! I've been trying to call for the past hour with no luck. I'll check out that service - at this point I'm desperate to get this resolved before I miss filing my weekly claim.

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Ava Johnson

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Just wanted to give a heads up that there's apparently a known issue with ESD accounts if you recently updated your SAW preferences. My neighbor works at WorkSource and mentioned they've been getting a lot of calls about this exact login loop problem this week. She said they're working on a fix but in the meantime, you need to call to have them manually reset something on the backend of your account.

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OF COURSE they broke something again 🙄 why am i not surprised? every time they "update" anything it just creates new problems!

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AstroExplorer

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UPDATE: Finally got this resolved! For anyone facing the same issue, here's what happened: my account had been automatically flagged for "unusual login patterns" (which was just me trying different devices and browsers to troubleshoot). I used the Claimyr service that someone suggested here and got connected to an ESD agent in about 25 minutes. The agent had to manually clear the security flag on my account, and then I was able to log in immediately. Apparently this is happening to quite a few people right now due to some backend security changes they made. The frustrating part is there's absolutely NO indication that your account is flagged - the login page just keeps reloading silently. Thank you everyone for your help and suggestions!

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Glad you got it resolved! This is exactly what I suspected - a backend security flag with no user notification. ESD really needs to improve their error messaging so people aren't left guessing what's wrong.

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Nia Watson

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This is such a helpful thread! I'm dealing with the exact same login loop issue right now and was getting so frustrated. Based on what everyone's shared, it sounds like ESD's recent security updates are causing these silent account flags without any user notification - which is just terrible UX design. I'm going to try the Claimyr service that a few people mentioned since calling directly seems like a nightmare. It's ridiculous that we have to use third-party services just to get basic technical support for a government system we depend on. Really appreciate everyone sharing their experiences and solutions. This community is more helpful than ESD's actual support sometimes! 🙄

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Same thing happened to me last month! The login loop is so frustrating because there's zero indication of what's actually wrong. I ended up having to call ESD directly and wait on hold for nearly 3 hours, but the agent was able to fix it in about 2 minutes once I got through - turns out my account was flagged for "security review" after I logged in from a coffee shop. Pro tip: if you do end up calling, try calling right when they open at 8am on weekdays. The wait times are usually much shorter then. Also, make sure you have your SSN and claim ID ready because they'll ask for both to verify your identity before they can clear any flags on your account. It's honestly ridiculous that their system fails so silently. A simple "Account under review - please call support" message would save everyone so much time and frustration!

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Nia Jackson

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That's a great tip about calling right at 8am! I'm dealing with this same login loop issue right now and have been dreading the long wait times. It's so frustrating that they don't provide any error messages - I've been troubleshooting for hours thinking it was a browser issue when it's actually an account flag. Thanks for sharing the specific verification info they'll need too, that'll help me be prepared when I call tomorrow morning!

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Natalie Wang

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I'm experiencing this exact same login loop issue right now! Started yesterday and I've tried everything mentioned here - different browsers, clearing cache, incognito mode, even tried on my phone and tablet. Nothing works, just keeps refreshing back to the login page with no error message whatsoever. Based on all the helpful comments here, it sounds like this is definitely a backend security flag issue that ESD isn't properly communicating to users. It's so frustrating that their system fails silently like this - a simple error message would save everyone hours of troubleshooting! I'm going to try calling at 8am tomorrow morning as suggested, and I'll also look into that Claimyr service if the wait times are too long. Really appreciate everyone sharing their experiences and solutions here. This thread has been way more informative than anything on ESD's actual website! Has anyone noticed if this issue correlates with recently updating MFA settings or logging in from different locations? Trying to figure out what might have triggered the flag on my account.

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Kyle Wallace

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Yes, I noticed the same correlation! My login loop issue started right after I updated my MFA settings last week following that email they sent out. It seems like their security system is flagging accounts as suspicious whenever there are authentication changes, even legitimate ones initiated by the user. I'd definitely recommend trying the 8am call strategy - worked for me when I had a similar issue last month. Just make sure you have your SSN, claim ID, and be ready to explain when you last successfully logged in and what you were doing when the loop started. The agents seem to have a standard script for clearing these security flags once they verify your identity. Good luck getting it resolved! It's honestly embarrassing that a government system has such poor error handling in 2025.

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Mei Chen

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I'm having the exact same issue as of this morning! Login page just keeps refreshing with no error message - it's driving me crazy. I tried all the usual browser troubleshooting steps but nothing worked. After reading through all these comments, it's clear this is a widespread issue with ESD's backend security system silently flagging accounts. The fact that there's no user-facing error message is absolutely terrible system design - I wasted hours thinking it was a browser problem! I'm going to try calling right at 8am tomorrow with my SSN and claim ID ready as suggested. If that doesn't work out, I'll definitely look into the Claimyr service that several people mentioned. It's ridiculous that we need third-party services just to access a basic government system, but at this point I'm desperate to file my weekly claim. Thanks everyone for sharing your experiences - this thread has been way more helpful than anything on ESD's official support pages!

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Skylar Neal

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I just went through this exact same nightmare two weeks ago! The silent failure is absolutely infuriating - I spent an entire day thinking my browser was broken when it was actually an account flag. One thing that helped me prepare for the call: write down the exact date and time when you last successfully logged in, plus what you were doing right before the loop started (like if you updated any settings or logged in from a new location). The ESD agents always ask for this info to help identify what triggered the security flag. Also, if the 8am call strategy doesn't work, try calling around 4-5pm on Fridays - I've noticed their wait times are sometimes shorter then since fewer people think to call at the end of the week. Hope you get it sorted quickly!

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Harper Hill

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This thread is incredibly helpful! I'm experiencing this exact same login loop issue as of yesterday evening. Just keeps refreshing back to the login page with blank fields and absolutely no error message - so frustrating! I've tried all the standard troubleshooting (different browsers, clearing cache, incognito mode, different devices) but nothing works. Based on everyone's experiences here, it's clearly a backend security flag issue that ESD isn't communicating properly to users. What's particularly annoying is that I haven't done anything unusual - just logged in normally last week to file my claim. No MFA changes, no new devices, nothing that should trigger a security flag. But apparently their system is being overly aggressive with these silent account locks. I'm going to try the 8am calling strategy tomorrow morning with my SSN and claim ID ready. If that doesn't work, I'll definitely look into the Claimyr service that multiple people have recommended here. It's honestly embarrassing that we need third-party services just to access basic government systems in 2025! Thanks everyone for documenting your experiences and solutions - this community support is way better than anything ESD provides officially. Will update once I get this resolved!

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I'm in the exact same boat as you! This login loop started for me this morning and I've been pulling my hair out trying to figure out what's wrong. Like you, I haven't changed anything - just trying to log in normally to file my weekly claim. Reading through everyone's experiences here has been so eye-opening. It's crazy that ESD's system can silently flag accounts without any indication to the user. You'd think after all the complaints they'd at least add a basic error message like "Account under review - please contact support" instead of this silent refresh loop that makes everyone think it's a browser issue! I'm definitely going to try calling at 8am sharp tomorrow too. Really appreciate you and everyone else sharing these experiences - this thread should honestly be pinned somewhere as an unofficial troubleshooting guide since ESD's official support is so lacking. Good luck getting yours resolved!

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