Login.Gov SSA account showing new email but only lets me sign in with old one - anyone else?

Same thing happened to me last month! The new email shows in ur profile but u can only login with the old one. Its weird but I think its normal.

This is actually a common issue with the Login.gov integration for SSA accounts. The email displayed in your SSA profile and the email used for Login.gov authentication are maintained in two separate systems that don't sync automatically. You need to change your email in BOTH places: 1. Your SSA My Account profile (which you already did) 2. Your actual Login.gov account settings (which you need to do separately) Login.gov is a separate authentication service that multiple government agencies use, so changing your email in your SSA profile doesn't automatically update your Login.gov credentials. Go to Login.gov directly, sign in with your current email, and update your email address there too.

Has anyone actually been able to call and get through to SSA about this issue? I keep getting disconnected or waiting forever. It's so frustrating trying to manage my retirement benefits when I can't even access my account properly!

Just to clarify some technical details here: SSA and Login.gov use what's called a "federated identity" system. When you update your email in one system, there's approximately a 24-48 hour synchronization delay before the changes fully propagate. However, as another commenter mentioned, it's best practice to update your information in both systems independently. The reason your old email still works is that SSA maintains backward compatibility during this transition period to prevent users from being locked out of their accounts. This is actually a security feature, not a bug. If it's been more than 48 hours and you're still experiencing issues, you might want to clear your browser cache and cookies completely before attempting again. For persistent problems, you can schedule an in-person appointment at your local SSA office through the online appointment system.

why does social security make EVERYTHING so complicated???? i had a similar problem but with my phone number and ended up getting locked out of my account for A MONTH!!!! had to go to the office in person which was another nightmare with the wait times

UPDATE: Problem solved! I followed the advice to update my email on Login.gov directly (separate from my SSA profile), and now everything works correctly. I can log in with my new email address now. Thanks everyone for the help! For anyone else with this issue - you need to change your email in BOTH systems.

This is such a helpful thread! I'm bookmarking this for future reference. The Login.gov integration has been confusing for a lot of people, and it's not well explained on the SSA website. Really appreciate everyone sharing their experiences and solutions - especially @Zara Khan for coming back with the update that it worked! This kind of peer support is so valuable when dealing with government systems.

This is exactly the kind of information that should be front and center on the SSA website! I work in IT and even I found the Login.gov transition confusing at first. The fact that you have to update your email in TWO separate systems isn't intuitive at all. For anyone still struggling with this: when you log into Login.gov directly (not through SSA), look for "Account Settings" or "Profile" - that's where you update your Login.gov email. It's completely separate from your SSA My Account profile settings. The government really needs to do a better job explaining these dual-system requirements when people are making changes. Thanks to everyone who shared their experiences - this thread will definitely help other people avoid the same confusion!

As a newcomer to SSA benefits, this thread has been incredibly eye-opening! I had no idea about the dual-system setup with Login.gov and SSA profiles. I'm actually planning to update my contact information soon due to a move, and this would have definitely caught me off guard. The fact that you need to update your email in BOTH Login.gov AND your SSA profile separately seems like such a crucial detail that should be clearly explained during the setup process. Thank you to everyone who shared their experiences and especially @Zara Khan for the follow-up confirmation that the solution worked! This is exactly the kind of community knowledge sharing that makes navigating these government systems so much easier.

This thread has been such a lifesaver! I'm dealing with this exact same issue right now - updated my email in my SSA profile yesterday but can only log in with the old one. Reading through all these experiences, it's clear this is a widespread problem that SSA really needs to address in their user interface. The fact that Login.gov and SSA profiles are separate systems that don't automatically sync should be explained with big bold warnings when you're making changes! I'm going to follow the advice here and update my Login.gov account directly. Really appreciate everyone sharing their troubleshooting steps and solutions - this is so much more helpful than trying to navigate SSA's confusing help documentation or waiting hours on hold!

As someone who just started navigating SSA benefits, this entire discussion has been incredibly helpful! I had no idea about the Login.gov and SSA profile being separate systems that need to be updated independently. This seems like such a fundamental issue that SSA should address with clearer instructions on their website. The fact that so many people are experiencing this same confusion shows it's a real usability problem. I'm planning to set up my account soon and will definitely keep this dual-system requirement in mind. Thank you to everyone who shared their experiences and solutions - especially @Zara Khan for following up with confirmation that the fix worked! This kind of community knowledge sharing is invaluable when dealing with complex government systems.

As someone who's new to the SSA system, this thread has been incredibly enlightening! I had no clue that Login.gov and SSA profiles operate as completely separate systems that require independent updates. This dual-system setup seems like such a critical piece of information that should be prominently displayed whenever you're making account changes. It's really concerning that so many people are running into this same issue - it clearly indicates a major gap in SSA's user guidance. I haven't updated any of my contact information yet, but when I do, I'll definitely remember to update both systems separately thanks to all the advice shared here. Really appreciate everyone taking the time to explain their experiences and solutions, especially those who came back to confirm what actually worked. This kind of peer support makes dealing with government systems so much more manageable!

This has been such an incredibly helpful thread for someone like me who's brand new to the SSA system! I just applied for benefits recently and was planning to update my contact information soon, but I had no idea about the Login.gov vs SSA profile being two completely separate systems. The fact that you have to manually update your email in BOTH places seems like such a basic thing that should be clearly explained on the SSA website - maybe even with a checklist or step-by-step guide. It's honestly mind-blowing that so many people are discovering this through trial and error rather than clear official documentation. I really appreciate everyone sharing their experiences here, especially @Zara Khan for coming back with the confirmation that updating both systems actually worked! This is exactly the kind of real-world advice that makes navigating these government systems less intimidating. Definitely saving this thread as a reference for when I need to make account changes.