Medicare enrollment deadline approaching but never received SSA account instructions in mail

Omg the same thing happened to my mother!!! She waited like 3 weeks for some verification code and it never came. Finally she just went to the local SSA office and they helped her right there. Bring your ID and SS card if you go that route.

Don't wait for the mail!!! The SSA is notorious for saying they'll send something and then it either never arrives or comes months later. You only have a limited window to sign up for Medicare without penalties. Call them again or go in person ASAP.

Former SSA employee here. This happens frequently with account verification letters. There are a few options: 1. Visit your local SSA office in person (bring ID and your Social Security card) 2. Call the national number (1-800-772-1213) and specifically ask to have your case escalated to a supervisor 3. Request that they resend the instructions to your address and confirm they have the correct one For Medicare enrollment specifically, don't worry too much. If you're approaching 65, you're in your Initial Enrollment Period, which runs from 3 months before your birth month to 3 months after. Even if there's a slight delay, you can explain the situation and they can ensure you don't face penalties.

After dealing with this EXACT problem last month, I found a service called Claimyr that helped me get through to a real SSA agent without the endless waiting. I was super skeptical but it actually worked - you can see how it works in their video here: https://youtu.be/Z-BRbJw3puU. Saved me from having to take a day off work to go to the office. The agent was able to verify my identity over the phone and restore my account access immediately.

DID U CALL THE MEDICARE NUMBER OR SS NUMBER?? THEY ARE DIFFERENT!!! For Medicare issues u should call 1-800-MEDICARE not the regular SS number. But honestly the local office is FASTER I went last week and only waited 45 min with no appointment.

Let me clarify something important: You actually have two separate issues here that you need to address: 1. SSA Account access issue - This requires contacting Social Security directly 2. Medicare enrollment - You can actually complete this even without your SSA account access Your Medicare Initial Enrollment Period (IEP) begins 3 months before the month you turn 65 and lasts for 7 months total. You can enroll in Medicare Part A and Part B by: - Calling Medicare directly at 1-800-MEDICARE - Going to your local SSA office - Mailing in a signed CMS-40B form (Application for Enrollment in Medicare) Don't miss your enrollment period waiting for account verification. The Medicare enrollment is far more time-sensitive than the account phone number update.

my husban had similar prob. the ssa website is down ALOT for "maintenance" could just be that??? maybe try logging in at weird hours like super early morning??

UPDATE: I want to thank everyone for their help! I used the Claimyr service that someone recommended and got through to an agent in about 10 minutes. Turns out they had my mailing address slightly wrong (wrong apartment number), so the verification letter was probably returned to sender. The agent was able to verify my identity over the phone and restore my account access immediately. I also downloaded and submitted the Medicare enrollment form as a backup. Such a relief to have this handled before my birthday next month!