Impossible to schedule Medicare appointment with Social Security - tried 800 number for hours!
I'm trying to sign up for Medicare (turning 65 in March) and I need to make an in-person appointment at my local Social Security office. The problem is I've been calling the 800 number for THREE DAYS and keep getting stuck on hold for hours!! I've waited 2+ hours multiple times before having to hang up for other appointments. Is there any other way to schedule with SSA? Their website is confusing me and doesn't seem to have an appointment scheduler. I'm worried about missing my enrollment period and getting those late penalties everyone warns about. Has anyone successfully made an appointment recently? What's the secret???
20 comments
Vince Eh
The 800 number is basically useless these days. I spent 4 hours on hold last month trying to sort out my Medicare Part B issue. What worked for me was physically going to the office first thing in the morning (get there 30 min before they open) and asking for an appointment in person. They'll usually schedule you for later that week. Bring ID and your Medicare card if you have one.
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Peyton Clarke
•Thank you! I didn't even think about just showing up there. Did they give you any trouble about not having an appointment when you went in to schedule?
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Sophia Gabriel
my mom had same issue. she went in person w/out appt but had to wait 3 hrs just to talk to someone!! and then they told her she didnt have right papers so had to come back again. such a waste of time...
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Peyton Clarke
•Oh no, that's exactly what I'm afraid of! Did she ever get it sorted out? What papers was she missing?
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Sophia Gabriel
•yeah she got it fixed but took 2 more visits. bring birth certificate, SS card, ID, proof of address, medicare card if u have it already. they wanted bank statements too for some reason?? better to bring too much than not enough
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Tobias Lancaster
I recently helped my father with his Medicare enrollment, and I found a service called Claimyr that helped us get through to SSA quickly. Instead of waiting for hours, we connected with a live agent in about 20 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/Z-BRbJw3puU It was worth it because they got us an appointment for the following week. My dad was able to complete his Medicare enrollment during his Initial Enrollment Period and avoid those late penalties you mentioned. The SSA representative was actually quite helpful once we finally got through!
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Ezra Beard
•Is this legit? Sounds too good to be true with how bad the SS phone system is.
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Tobias Lancaster
•Yes, it's legitimate. They use a system that basically waits on hold for you, then calls you when they reach an agent. Saved us hours of frustration and my father got his Medicare issues resolved before his deadline.
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Statiia Aarssizan
You have several options for scheduling a Medicare enrollment appointment: 1. Call right when they open (8:00 AM local time). Wait times are shortest then. 2. Use the online service at SSA.gov - while you can't schedule appointments directly, you can start your Medicare application online, which often eliminates the need for an in-person visit. 3. Visit your local office early in the morning as someone suggested. Tuesday-Thursday tends to be less busy than Monday/Friday. 4. If you're within 3 months of turning 65, remember you're in your Initial Enrollment Period, which extends 3 months after your birth month. So you still have time if your birthday is in March. Bring your birth certificate, Social Security card, photo ID, and any current health insurance information. For Medicare Part B, they may need proof of any employer coverage you've had.
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Peyton Clarke
•Thank you for these detailed suggestions! I tried the online application but got confused when it asked about my current insurance coverage - I have a marketplace plan now but it ends when I turn 65. I think I need to talk to someone directly to make sure I'm not messing anything up.
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Reginald Blackwell
THE SOCIAL SECURITY PHONE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!! I'm convinced they're understaffed on purpose. I had to call 12 TIMES over TWO WEEKS just to speak to someone about my Medicare Part D issue. Every time I called I got a different estimated wait time, from 30 minutes to TWO HOURS!!! And half the time I got disconnected after waiting! The only thing that worked was calling at EXACTLY 8:00am when they open. I still waited 45 minutes but at least got through. The whole system is BROKEN!!!
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Aria Khan
•So true. Social Security has been gutted by budget cuts for years. Used to be able to walk in and get help same day 10 years ago. Now it's a nightmare just to talk to someone. And the agents seem stressed and overworked too... not their fault.
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Sophia Gabriel
have u tried the my ssa account online? sometimes u can msg them there
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Peyton Clarke
•I set up the mySocialSecurity account but couldn't find anywhere to message them or make an appointment. Maybe I missed it? The site is not very user-friendly...
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Statiia Aarssizan
Just to clarify an important Medicare enrollment point: if you're turning 65 and don't have employer coverage (or your spouse's employer coverage), you need to enroll during your Initial Enrollment Period to avoid late penalties. This period includes the 3 months before your birth month, your birth month, and 3 months after. If you're turning 65 in March, your IEP is December through June. The Part B late enrollment penalty is 10% for each 12-month period you could have had Part B but didn't sign up, and it lasts as long as you have Part B. So your concern about getting this resolved is valid, but you do have some time. I'd recommend trying the phone at 8:00 AM sharp or visiting the office in person as others have suggested.
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Peyton Clarke
•Thank you for explaining that! So I actually have until June to get this sorted out without a penalty? That's a relief! I think I'll try going to the office in person next Tuesday morning.
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Vince Eh
One thing no one mentioned - if you just need basic Medicare enrollment and don't have special circumstances, you might not even need an appointment. I got my Medicare card automatically a few months before turning 65 since I was already receiving Social Security benefits. Are you already getting SS retirement? If so, check your mail because they might have already enrolled you in Medicare Part A automatically.
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Peyton Clarke
•I'm not on Social Security yet - planning to wait until 67 for that. But I do need Medicare now since my current insurance ends when I turn 65. I think that's why I need an actual appointment, to sort out Medicare without taking SS retirement yet.
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Statiia Aarssizan
Update on my earlier comment: Starting in 2023, SSA implemented an online appointment scheduler for some services, but it's somewhat hidden in their website. Here's how to find it: 1. Go to SSA.gov 2. Click on "Menu" at the top 3. Select "Contact Us" 4. Choose "Schedule, reschedule or cancel an appointment" 5. Follow the prompts However, not all services are eligible for online scheduling. Medicare enrollment specifically might require calling. The best approach is probably still to try calling early (8:00-8:30 AM) or use one of those call connection services others have mentioned if you continue having trouble getting through.
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Peyton Clarke
•Thank you! I'll check this out right now - I didn't see this option when I was looking around the website before.
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