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Social Security survivor benefits at 65 while delaying retirement until 70 - urgent filing issues with office appointments

I just received a concerning health diagnosis that's forcing me to revise my retirement timeline. I'm currently 65 years and 8 months, and want to start collecting survivor benefits in March 2025 (with first payment in April), then switch to my own retirement benefits at age 70 to maximize them. Problem is, I'm completely stuck trying to get an appointment at my local SSA office! I've been calling for THREE DAYS - yesterday I was on hold for almost 3 hours before getting disconnected. My local office isn't accepting walk-ins right now due to staffing shortages. How do I get this filing process started when I can't get through to anyone? I know the survivor-to-retirement strategy requires an in-person visit, but I'm hitting a wall. Also, I need to enroll in Medicare immediately given my diagnosis. Can I at least do the Medicare enrollment online even if I need to go in-person for the survivor benefits application? I'm getting really anxious about missing deadlines with all these appointment problems. Any suggestions from those who've navigated this recently? I'm worried about delays impacting my medical coverage and losing benefits for March.

First, I'm sorry about your health diagnosis. For your Medicare enrollment, yes you can absolutely do that online at SSA.gov/medicare. Do that TODAY since you're past 65 and might face penalties depending on whether you had other qualifying coverage. Regarding the survivor-to-own-benefits strategy: You're right that this usually requires speaking with an SSA representative since it's a more complex filing strategy. Have you tried calling right when they open at 9am? That's generally when wait times are shortest. Another option is to try calling your local office directly rather than the main 800 number.

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Thank you for the Medicare confirmation - I'll get that done this afternoon. And no, I hadn't thought about calling right at opening time! I've been trying mid-morning. Will try that tomorrow first thing. Do you know if there's any way to start the process by mail or partially online while I'm trying to get an appointment?

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OMG same thing happened to me last month!!! i was on hold FOREVER and then it just hung up on me!! so frustrating!!! i think the whole system is broken tbh

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Did you eventually get through? What finally worked for you? I'm getting desperate here.

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For clarification on your survivor-to-own benefits strategy (which is smart financially): 1. You MUST file for survivor benefits in person or by phone - no online option for this particular situation 2. Make sure when filing for survivor benefits, you explicitly state you are "restricting the scope of your application" to ONLY survivor benefits, as you plan to switch to your own retirement at 70 3. For Medicare, yes - complete Part A and B enrollment online immediately as you're in your Initial Enrollment Period (IEP) +8 months 4. Consider completing the protective filing statement by mail to establish your intent to file while you're trying to secure an appointment As for getting through by phone - have you tried requesting a callback rather than staying on hold? Not all offices offer this, but it's worth asking.

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my cousin tried that callback thing and they never called her back LOL then she had to start all over again the next day. not sure its worth the risk

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I've never heard of this service - does it really work? I'm desperate enough to try anything at this point, but worried about giving information to a third party.

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It absolutely worked for me. They just help you get through the phone system - you still talk directly to SSA yourself for the actual appointment scheduling. Best decision I made after wasting so many hours on hold.

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I think there's some confusion about the survivor benefit filing process. I just went through this last year with my wife's survivor benefits, and here's what I learned: 1. You CAN submit a protective filing statement by mail (important to establish your filing date) 2. You DON'T necessarily need an in-person appointment - they did ours entirely by phone 3. The trick is getting through to schedule that phone appointment When you do get through, make ABSOLUTELY SURE they understand you're doing the restricted application for survivor benefits only. The first agent I spoke with tried to file for both simultaneously which would have permanently reduced my wife's retirement benefit.

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This is really helpful! Where do I find the protective filing statement form? And did your wife have to provide any documents during the phone appointment, or did she mail those in separately?

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You can write your own protective filing statement - just a simple letter stating your intent to file for survivor benefits. Include your name, SSN, and the date. For documents, they allowed us to upload them to a secure portal they sent a link for after the phone appointment. Much easier than mailing originals!

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the whole social security sistem is BROKEN!! i've been trying to fix my benefits for 6 MONTHS and they keep giving me the runaround. good luck even getting through to someone who knows what their talking about!! half the time they tell you wrong information anyway. and don't even get me started on there website witch crashes everytime i try to use it!!!!

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While there are definitely frustrations with SSA's systems, I've found that preparing thoroughly before each contact helps tremendously. Document everything, reference specific rules when possible, and if you get information that seems incorrect, politely ask for a supervisor or call back to speak with someone else. Persistence and documentation are key.

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my mom just did this exact thing last month! she ended up faxing a letter to the local office saying she needed an appointment for survivors benefits and they called her back in 2 days to schedule it. worth a try maybe?

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That's brilliant! I didn't even think about faxing them. Do you happen to know if she just used the main fax number for her local office? And did she include anything specific in the letter besides requesting an appointment?

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she just used the fax # from the ssa website for her local office. put her name, ssn, phone # and that she needed survivors benefits appointment asap. she also mentioned she'd been trying to call with no luck. they called her back pretty quick!

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Update on the Medicare situation - make sure you also decide on your Medicare Advantage (Part C) or Medigap + Part D plans given your diagnosis. These have separate enrollment windows from basic Medicare. Since you're applying outside your initial enrollment period for Medicare, you should qualify for a Special Enrollment Period due to losing other coverage, but document everything carefully. For your survivor-to-own benefits strategy, here's a specific tip: when you get through to schedule your appointment, request a "technical expert" specifically. They're better versed in the restricted application rules that apply to your situation (being born before 1/2/1954 makes you eligible for this strategy).

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That's incredibly helpful! I was focused solely on Parts A & B and hadn't even thought about the Advantage or Medigap decision yet. And I'll definitely ask for a technical expert when I call - that seems like it could save a lot of confusion.

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i dont understand why ur waiting till 70 for ur own benefits? thats forever away! why not just take everything now and be done with it? my brother waited and then passed away before he ever got to collect the higher amount. just my 2 cents

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This is actually a sophisticated strategy that can result in significantly more lifetime benefits. Since the original poster was born before 1954, they qualify for a special rule allowing them to collect survivor benefits now while their own retirement benefit continues growing by 8% annually until age 70. For many people, this results in tens of thousands of additional dollars over their lifetime, especially if they have a normal or better life expectancy. It's not the right choice for everyone, but it's financially optimal in many cases.

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UPDATE: I was able to get through by utilizing the phone number of my local office! I called as soon as they opened at 9am and was connected within 10 minutes. They've scheduled my appointment for next Tuesday, and I've already completed my Medicare enrollment online. Thank you everyone for your suggestions and support!

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yay! so glad it worked out!! good luck with your appointment!

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