Social Security application stuck in Step 2 for 6 weeks while wife approved in 3 weeks - what's going on?
I filed my Social Security retirement application online back on November 3rd, but it's been stuck on 'Step 2 of 3' of the review process for nearly 6 weeks now. The status hasn't changed since about 3 days after I submitted everything. Meanwhile, my wife applied literally 10 minutes before me (we were sitting next to each other at our computers), and she got approved in less than 3 weeks! I reach my full retirement age (FRA) in January, and I have well over 35 years of work credits. I've tried calling multiple times but every single time the estimated hold time is 2+ hours, and I just can't stay on the phone that long. From what I understand, our local SSA office isn't taking walk-ins anymore either. I'm starting to get worried that something is wrong with my application. Has anyone experienced similar delays? Any suggestions on how to get some answers without spending an entire day on hold?
35 comments


Paolo Romano
This sounds like your application might have been flagged for a manual review. If you have any past government employment, foreign work history, or earnings that approach the maximum taxable amount, that can sometimes trigger additional verification steps. Since your wife's got approved quickly, it suggests something specific about your work history or earnings is causing the delay.
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Keisha Jackson
•I did work for the state government for about 8 years back in the late 90s, but that was a long time ago. Could that really be causing the delay? Is there any way to find out if that's the issue?
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Amina Diop
mine took 9 weeks!!!! and i had 40+ years of work. the ssa is sooooo backlogged right now its not even funny. i kept calling and never got thru either. finally just had to wait it out. dont worry, they'll get to u eventually
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Keisha Jackson
•That's slightly reassuring, I guess. Did yours also show as being on Step 2 the whole time, or did it progress through the steps?
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Amina Diop
•yep, stuck on step 2 the ENTIRE time then suddenly one day i got the approval email. never saw step 3 at all lol
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Oliver Schmidt
I went through something similar last year. My husband's application went through in 3 weeks while mine took almost 12 weeks! And I was the one with the simpler work history! The system is SO frustrating and inconsistent. Have you tried sending a message through your MySocialSecurity account? Sometimes they actually respond to those.
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Keisha Jackson
•I didn't even think about sending a message through the portal. I'll try that today. 12 weeks is a really long time - I hope mine doesn't take that long. Did you eventually get backpay from your filing date?
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Oliver Schmidt
•Yes, I did get backpay to my filing date, so at least there's that. But the waiting and uncertainty was awful. The message might help - I actually got a response within a few days when I tried it.
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Natasha Volkov
The difference in processing times could be related to several factors. Your state government employment might trigger a WEP (Windfall Elimination Provision) review. This happens when you've earned a pension from work not covered by Social Security. Also, if you've ever used a different SSN, had a name change, or if there are any earnings discrepancies in your record, these can all cause delays. Your wife's application might have been straightforward with no special circumstances, hence the quick approval.
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Keisha Jackson
•I didn't realize the WEP could affect processing time, but that makes sense. My state job did have a separate pension system. I've never had a name change or SSN issue though. I guess I just need to be patient, but it's frustrating not knowing what's happening or how long it will take.
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Javier Torres
This is SO typical of the SSA!! They're completely overwhelmed and understaffed! The same thing happened to my sister-in-law last month. Did you have any self-employment income? That always seems to slow things down too.
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Keisha Jackson
•No self-employment, but I did have that government job with a pension that someone else mentioned might trigger the WEP review. Just wish there was more transparency in the process.
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Emma Wilson
I had a similar experience last year when trying to reach SSA about my application. After spending days trying to get through on the phone with those ridiculous hold times, I found a service called Claimyr that actually worked for me. They reserve your place in line and call you when an SSA agent is on the line. Saved me literally hours of waiting. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/Z-BRbJw3puU. Given that you need to find out what's happening with your application, it might be worth trying instead of waiting indefinitely.
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QuantumLeap
•is this legit? seems weird to have a third party connect you to SS. do they have access to your personal info???
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Emma Wilson
•It's completely legitimate. They don't access any of your personal information - they just connect the call and then you speak directly with the SSA representative. I was skeptical too but it worked perfectly. The SSA agents didn't even seem to notice any difference from a regular call.
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Natasha Volkov
If your application involves the WEP due to your state employment, processing can take longer because they need to verify your pension information with the state retirement system. To expedite this, you could gather documentation about your state pension and have it ready. Also, try calling the SSA right when they open (often 9 AM local time) as hold times are typically shorter then. If you reach a representative, specifically ask if your application is being reviewed for WEP or if there's another issue requiring manual review.
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Keisha Jackson
•That's helpful advice. I'll try calling right at opening tomorrow and I'll gather my pension documentation today. Hopefully I can get through and find out exactly what's causing the delay.
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Oliver Schmidt
The government pension offset thing is a NIGHTMARE!!! My husband had the same issue with his teacher's pension and it took FOREVER to process his application. We ended up having to send in additional documentation THREE times because they kept saying they never received it. Make sure you keep copies of EVERYTHING you send them!
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Amina Diop
•THIS!!! ssa lost my birth certificate copy TWICE during my application!!! always keep copies and send certified mail if u can
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Paolo Romano
One more thing to consider: check if your application might be affected by the Annual Earnings Test if you're still working. If you're applying before FRA and have earnings above the limit ($21,240 for 2025), there will be additional verification steps. Since you mentioned reaching FRA in January, this could be a factor if you applied for benefits to start before your FRA.
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Keisha Jackson
•I did request my benefits to start in December (one month before my FRA), but I retired completely in October, so I shouldn't exceed the earnings limit. But maybe they're verifying that? I'll be sure to mention this when I call.
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QuantumLeap
Congrats on retirement! Sorry about the delay tho. Sometimes these things just take time. My dad always said dealing with SS is like watching paint dry. You'll get there eventually!
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Keisha Jackson
•Thanks! I just wish there was more transparency in the process. It's the not knowing that's really frustrating.
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Oliver Fischer
I went through something very similar about 6 months ago! My application was stuck on Step 2 for almost 8 weeks while my neighbor who applied the same week got approved in less than a month. In my case, it turned out to be a combination of factors - I had worked for a federal agency early in my career AND had some high-earning years that required additional verification. The key thing that helped me was persistence with the MySocialSecurity messaging system. I sent a polite but firm message explaining my situation and asking for a status update. Within 48 hours, I got a response from a claims specialist who told me exactly what was holding up my application. It turns out they were waiting for verification from my old federal employer about my pension eligibility. Once I knew what they needed, I was able to provide additional documentation that sped things up. Don't give up - the system is frustrating but you WILL get through it!
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Nina Fitzgerald
•This is exactly what I needed to hear! Thank you for sharing your experience. I'm definitely going to be more persistent with the MySocialSecurity messaging system - it sounds like that's really the key to getting answers. Did you have to send multiple messages or did one detailed message do the trick? I'm encouraged that you eventually got through the process even with the federal employment complication.
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Ethan Scott
•I sent one detailed message initially explaining my situation and timeline, then followed up with a second message about 5 days later when I didn't hear back. The second message seemed to do the trick - I think it showed I was serious about getting answers. In my message, I included my application date, current status, and specifically asked what documentation or verification was needed to move forward. Be polite but direct about needing information to resolve any issues. The whole experience taught me that sometimes you really do have to advocate for yourself with government agencies, even when you've done everything right on your end.
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Yara Assad
I'm dealing with almost the exact same situation right now! Filed my application in mid-October and it's been stuck on Step 2 for about 7 weeks. Like you, I have government employment history (worked for the city for 12 years) and I'm wondering if that's what's causing the delay. Reading through these comments has been really helpful - I had no idea about WEP reviews or that the MySocialSecurity messaging system might actually get responses. I'm going to try sending a message today asking specifically about my status and what documentation they might need. It's so frustrating when there's no transparency about what's happening or how long it might take. At least it sounds like most people eventually get approved, even if the waiting is painful. Thanks for posting this - it's reassuring to know I'm not the only one going through this!
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Freya Larsen
•I'm so glad this thread has been helpful for you too! It's really reassuring to know we're not alone in dealing with these delays. Your city employment history could definitely be triggering a similar review process. I'd definitely recommend being specific in your MySocialSecurity message - mention your filing date, how long you've been stuck on Step 2, and ask directly if they need any documentation related to your city pension or employment history. From what everyone's shared here, it seems like once they tell you what they need, things can move pretty quickly. Fingers crossed we both get some answers soon! Please update us if you hear anything back from your message.
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Carmen Ruiz
I'm going through something very similar right now! My application has been stuck on Step 2 for about 5 weeks after filing in early November. Like several others here, I also have government employment history - worked for a county agency for 15 years with a pension. Reading through all these responses has been incredibly eye-opening about WEP reviews and the MySocialSecurity messaging system. I had no idea that government pensions could trigger such lengthy manual reviews! I'm definitely going to try the messaging approach tomorrow and be specific about my timeline and employment history. It's so frustrating not knowing what's happening, but at least now I understand there are likely legitimate reasons for the delay rather than just thinking my application got lost in the system. Thanks to everyone who shared their experiences - this gives me hope that persistence will eventually pay off!
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Noah huntAce420
•Carmen, your situation sounds almost identical to mine and several others here! It's both frustrating and oddly comforting to see how common this issue is with government employment histories. The county pension system is likely what's triggering the WEP review process - it seems like any kind of government pension, whether state, federal, city, or county, can cause these delays. I'm planning to call first thing tomorrow morning when they open and also send that MySocialSecurity message today. Maybe we can both update this thread with what we learn? It would be great to help future applicants who find themselves in the same boat. Hang in there - from what everyone's shared, it sounds like we'll eventually get through this process, even if the waiting is really tough!
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Olivia Martinez
I'm a retired SSA claims specialist and can shed some light on what's likely happening. When you have government employment with a pension system that didn't pay into Social Security, your application automatically gets flagged for a WEP (Windfall Elimination Provision) review. This is a manual process where they need to verify your pension details with your former employer's retirement system, which can take 6-12 weeks depending on how quickly the government entity responds. Your wife's application went through quickly because she probably doesn't have this complication. The good news is that once the WEP review is complete, your application will process normally and you'll receive backpay to your filing date. The MySocialSecurity messaging system is definitely your best bet for getting specific information about your case - be sure to mention your government employment history when you write to them.
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Astrid Bergström
•This is incredibly helpful information - thank you so much for sharing your insider perspective! It's such a relief to finally understand what's actually happening behind the scenes. The 6-12 week timeframe for WEP reviews explains why I've been stuck on Step 2 for 6 weeks while my wife sailed through. I had no idea that the SSA has to wait for responses from government retirement systems, which obviously aren't known for their speed. I'm definitely going to send that MySocialSecurity message today and specifically mention my state government employment history. It's frustrating that this information isn't more clearly communicated to applicants upfront, but at least now I know this is normal and not a sign that something went wrong with my application. Thanks again for taking the time to explain this!
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Jade O'Malley
As someone who just went through this exact same situation 3 months ago, I completely understand your frustration! My application was also stuck on Step 2 for 7 weeks, and like you, I had government employment history that triggered a WEP review. The retired SSA specialist who commented above is absolutely right - it's all about waiting for your state retirement system to respond to SSA's verification requests. What finally helped me was sending a detailed message through MySocialSecurity explaining my timeline and specifically mentioning my government employment. I got a response within 2 days telling me exactly what they were waiting for. Once I knew they needed additional pension documentation, I was able to contact my state retirement office directly and ask them to prioritize their response to SSA. That seemed to speed things up - I was approved about 10 days later. Don't lose hope - you will get your backpay from your filing date, and the wait will be worth it!
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Ali Anderson
•This is such valuable advice! I love that you took the proactive step of contacting your state retirement office directly to ask them to prioritize their response to SSA. That's brilliant - I never would have thought of that approach. I'm definitely going to try that strategy along with the MySocialSecurity messaging. It's so encouraging to hear from someone who actually made it through this exact process recently. The fact that you got a response in just 2 days from the messaging system and then approval 10 days later gives me real hope. I'm going to send that message today and include all the details about my state employment timeline. Thank you for sharing what actually worked for you - this kind of real-world advice is exactly what I needed to hear!
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TillyCombatwarrior
I'm going through something very similar right now and this entire thread has been incredibly helpful! My application has been stuck on Step 2 for about 4 weeks after filing in late November. I also have government employment history - worked for a federal agency for 8 years early in my career with FERS retirement. Based on all the insights shared here, especially from the retired SSA specialist, it sounds like my application is probably in WEP review too. I had no idea this was even a thing until reading through these comments! I'm definitely going to send a message through MySocialSecurity today mentioning my federal employment history and asking for specific status information. The advice about contacting the retirement system directly to prioritize their response to SSA is genius - I'm going to try that approach as well. It's so frustrating that there isn't better communication about these potential delays upfront, but at least now I understand what's likely happening and that there are proactive steps I can take. Thanks to everyone for sharing their experiences - it's made me feel much less anxious about the process!
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