TWC phone lines suddenly jammed again - can't get through like during Covid

same here man!!! been trying for over a WEEK. busy signals or the automated system just hangs up on me. sooooo frustating!!!!

They're definitely short-staffed right now. My neighbor works for TWC and she said they lost like 30% of their call center people last month due to budget cuts. Plus I heard there was a big layoff in the oil industry so more people filing claims than usual. Double whammy! The system is so broken, I swear they make it hard on purpose so people give up.

I've been helping several clients navigate TWC recently, and yes, the phone lines are exceptionally busy right now. If your question is about a payment amount change, here are a few common reasons this might happen: 1. If you reported earnings during a payment request period 2. If you're transitioning from regular benefits to Extended Benefits 3. If there was an adjustment to your base period wages 4. If you've reached a tier reduction in your benefit amount You can check your payment statement details in your TWC account under "Claim and Payment Status" which might explain the change without needing to call.

I had the exact same problem last week trying to sort out an identity verification issue with TWC. After 3 days of failed attempts, I tried using Claimyr (claimyr.com) and actually got through to a TWC agent in about 20 minutes. They have this system that holds your place in line and calls you when an agent is available. Saved me hours of frustration and redial attempts. They have a video showing how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC rep I spoke with confirmed they're dealing with higher call volumes due to some recent layoffs in tech and manufacturing, plus they're short-staffed themselves.

ADJ-22 is an adjustment code that usually means there was an income reporting adjustment. Did you report any earnings on your last payment request? Even small amounts can reduce your weekly benefit amount significantly. Also, check if you have any correspondence in your inbox about benefit amount recalculations. As for getting through on the phones, I've found that calling exactly at 7:01am (not 7:00 when everyone calls) sometimes works. Also, Wednesdays seem to be slightly less busy than Mondays and Tuesdays in my experience.

So i had this EXACT problem last month when i needed to fix a work search issue. called for DAYS and couldnt get thru. ended up driving to my local workforce center in person (the one on Westheimer if ur in Houston) and they have TWC staff there who helped me right away. no appointment needed just walked in. might be worth checking if theres one near u?

Just to follow up on that earnings reduction - Texas uses a formula where they deduct approximately 75-80% of your reported earnings from your weekly benefit amount. So if you reported $175, they'd reduce your benefit by around $131-140, which matches what you experienced. This is normal and should only affect the week where you reported earnings. Your next payment request should go back to the full amount if you don't report additional earnings.

Correct! The reduction only applies to weeks where you report earnings. Each payment request is calculated independently, so your benefit amount will return to normal for weeks where you don't report income. Just make sure you continue to meet your work search requirements (minimum 3 activities per week) for each payment request.