Hey, just checking back - did your payment ever come through? If not, you should definitely try to speak with someone at TWC directly. Sometimes there are processing delays that aren't visible on your account portal.

Glad to hear your payment finally came through! This seems to be happening more frequently lately - I've noticed several posts about random delays with ReliaCard payments. It's so stressful when you're depending on that money for essential expenses. For anyone else experiencing this issue, it sounds like waiting 24-48 hours is unfortunately becoming the norm, even though payments used to be much more reliable. Definitely keep checking your account throughout the day and evening since payments can post at odd hours now.

This whole thread has been eye-opening! I'm in a similar boat - my Commission Review has been pending for 13 months after winning at both the hearing and Appeal Tribunal levels. Like many others here, I kept calling the main TWC number and getting nowhere. After reading through everyone's experiences, I immediately called the Appeals Department at 512-463-8770 and WOW - what a difference! The representative was able to see detailed case notes and told me my file had been assigned to a reviewer 4 months ago but there were no recent activity logs. She's escalating it to a supervisor. I'm also going to contact the Ombudsman office and my state representative based on the suggestions here. What really bothers me is how many of us are dealing with essentially the same issue - winning our cases but then getting lost in this Commission Review black hole for over a year. @StarGazer101 - thank you for posting this and sparking such a helpful discussion. Your 18-month wait is absolutely unacceptable, but at least now we all have multiple action items to pursue. I really hope the Appeals Department call gives you some answers and movement on your case! Has anyone considered starting a group complaint or getting local media involved? This seems like a widespread problem that deserves public attention.

This entire thread is both heartbreaking and infuriating. I'm currently at 16 months waiting for Commission Review after winning at both lower levels, and reading everyone's experiences makes me realize I've been way too passive in my approach. I've been calling the main TWC number monthly and getting the same runaround - "it's in process, be patient, there's a backlog." But seeing @Amina Diop's update about discovering a "system flag" and undisclosed employer documentation really opened my eyes. How many of us are sitting in limbo because of TWC's administrative errors that we're never told about? Tomorrow I'm calling the Appeals Department directly (512-463-8770), emailing the Ombudsman office, and contacting my state representative. I'm also going to reach out to the State Auditor's office as @CyberSamurai suggested. This is clearly a systemic problem affecting multiple people, not isolated delays. @StarGazer101 - your 18-month nightmare is absolutely unacceptable, but thank you for posting this. Your situation has mobilized all of us to take more aggressive action. The fact that you've won TWICE and they're still dragging this out is unconscionable. I think we should seriously consider coordinating a group complaint and reaching out to local media outlets together. When you have this many people experiencing identical delays (win twice, then disappear into Commission Review black hole for 12-18+ months), that's not normal processing - that's systematic negligence that deserves public scrutiny. Keep fighting everyone - they're counting on us giving up, but we won't!

I'm really sorry for your loss and everything you're going through. Mental health cases with TWC are tough, but don't give up - I've seen people win at the Commissioner level even after losing at the Appeal Tribunal. One thing that helped in a case I'm familiar with was getting a letter from the doctor specifically stating that continuing to work would have been "detrimental to recovery" or "medically contraindicated." TWC seems to respond better to that kind of definitive medical language rather than just documentation of the condition itself. Also, since you mentioned moving to Oklahoma for family support - make sure you frame this as part of your medically necessary treatment plan, not just a personal choice. If your therapist recommended family support as part of your recovery, get that in writing. The waiting time for Commissioner Appeals is brutal (mine took 5 months), but the Commissioners do tend to look more closely at the actual law rather than just rubber-stamping denials. Document everything, keep requesting payments, and consider getting legal help if you can afford it. You've got this.

I'm so deeply sorry for the loss of your sister - that kind of traumatic loss can completely derail your mental health and ability to function. You're dealing with an incredibly difficult situation, and TWC's handling of mental health cases can be frustrating. Based on what others have shared, it sounds like you have a real chance at the Commissioner level, especially since you have medical documentation and communicated with your employer about your struggles. A few additional thoughts that might help: Consider getting a comprehensive psychological evaluation if possible - sometimes a formal assessment can carry more weight than therapy notes alone. Also, if you have any text messages, emails, or other informal communications with coworkers or supervisors about your struggles after your sister's death, include those too. Sometimes the informal documentation shows the reality of your situation better than formal paperwork. The fact that you were having panic attacks during meetings and your performance was suffering shows your condition was directly interfering with your ability to do your job - that's exactly what TWC needs to see for "good cause connected to work." I know the financial stress makes everything worse when you're already grieving. Keep fighting this - your situation sounds like exactly the kind of case that should qualify for benefits. The Commissioner Appeal is your best shot, and you're taking all the right steps to build a strong case.

Glad to hear you got it resolved! This is exactly why the TWC system is so frustrating - most of these "holds" that require speaking to a representative are for incredibly simple verification steps that could easily be handled online. Identity verification for first-time filers should be a standard digital process, not something that requires getting through their overwhelmed phone system. Your experience is unfortunately very typical - approved quickly, then stuck in phone hell for days over a 4-minute conversation. Hopefully sharing your story here will help others who find themselves in the same situation know that it's usually something simple and solvable once you can actually reach someone. Thanks for following up with the resolution!

I'm so glad you were able to get this resolved! Your experience really highlights how broken the TWC phone system is - being stuck for days over a simple 4-minute identity verification is absolutely ridiculous. I'm in a similar situation right now (got approved but can't request payments without talking to someone) and have been calling nonstop for 3 days with no luck. I'm definitely going to try that Claimyr service you mentioned since the traditional calling method clearly isn't working. It's insane that we have to resort to third-party services just to access benefits we're entitled to, but desperate times and all that. Thanks for following up with your resolution - it gives me hope that once I actually get through, it'll be something simple that can be fixed quickly. The anxiety of not knowing what's wrong with your account while your bills pile up is the worst part of this whole process.

Did anyone else have to restart their work search log after getting the payment? I'm so confused by all this. My uncle told me TWC sometimes resets your work search activities when payments get delayed but that doesn't sound right???

Still waiting on mine as of 11pm tonight. Direct deposit user here too. Really hoping it comes through overnight like some of yours did! This thread has been super helpful - was getting really anxious but sounds like it's just a system delay affecting direct deposits. Will check again first thing in the morning. Thanks everyone for sharing your updates, makes me feel way less alone in this!