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I keep seeing mentions of a Correspondence Inbox. I don’t see this when I log into my TWC account. Am I missing something? My benefits were approved some weeks ago, then I received a notice saying that I don’t qualify because I didn’t verify my identity. The ID.me site doesn’t allow for a seamless integration with TWC without having the access code, which has not been mailed to me at present. Apologies if the above was already addressed, but I’ve spent the entire day trying to find workarounds. Thanks.
@Miss Aminata - The Correspondence Inbox should be in your TWC account under the "Inbox" or "Messages" section when you log in. If you're not seeing it, try looking for tabs like "Correspondence," "Messages," or "Notifications" on your main dashboard. For your ID.me verification issue - this sounds exactly like what others in this thread experienced. Since you haven't received the access code by mail and can't complete verification, I'd strongly recommend using Claimyr (mentioned earlier in the thread) to get through to a TWC agent quickly. They can: 1. Confirm your verification request is legitimate 2. Manually send you a new access code or provide an alternative verification method 3. Help you locate your correspondence inbox in the system Don't wait too long on this - verification requests are usually time-sensitive and could affect your benefits. The agent can walk you through the whole process once you get connected. Hope this helps!
Hey Eve! I've been using Navy Federal for my TWC payments for about 5 months now, and I can definitely help ease your worries. Since you filed Thursday and it's showing as "processed" in your TWC account, you're right on track! With Navy Fed, once TWC shows "processed," it usually takes 1-2 more business days to show "released," then Navy Fed typically deposits it within 24 hours of that release. For Thursday filers like us, I usually see my payment hit my Navy Fed account on Tuesday mornings (sometimes as early as 2-3 AM). Since this is your second payment, it might take an extra day or two while TWC is still verifying everything is set up correctly in their system - totally normal! One tip that's helped me: log into your Navy Fed account and set up account alerts for direct deposits. That way you'll get a text or email the moment it hits, instead of constantly checking. Also, if you want to track it more closely, the TWC payment status usually updates in the evening, so check after 6 PM for the most current info. Don't stress if you don't see it until Wednesday this time - the first few payments can be a bit less predictable. After that, it becomes very routine!
This is so helpful, thank you! I'm definitely going to set up those account alerts right now - that's a much better strategy than obsessively checking my account every few hours like I've been doing. It's really reassuring to hear that the first few payments being less predictable is totally normal. I was starting to worry that I had done something wrong with my filing. Your Tuesday morning timeline matches what several other Navy Fed users have shared, so that gives me a lot more confidence about when to expect it. I'll check my TWC status after 6 PM tonight to see if it's moved to "released" yet. Thanks for taking the time to share your experience - it really helps to hear from people who've been through this routine for a while!
I've been using Navy Federal for TWC payments for about 3 months now, and I can confirm what everyone else is saying - they're actually pretty reliable! For Thursday filing, I typically see my deposit hit my account Tuesday morning around 2-3 AM. The pattern is usually: TWC processes Friday, shows "released" Monday afternoon/evening, then Navy Fed deposits it overnight Monday into Tuesday. Since you mentioned this is only your second payment, don't panic if it takes an extra day or two. My first payment took almost a week because TWC was still setting everything up and verifying my info. After that, it became much more predictable. One thing that helped me track everything better was bookmarking the TWC "Claim and Payment Status" page and checking it once in the evening rather than constantly refreshing throughout the day. The status usually updates after business hours anyway. Also, Navy Fed's mobile app notifications are super helpful - you'll know the exact moment your deposit hits instead of wondering all morning. If you don't see anything by Thursday, that's when I'd start calling TWC. But based on your timeline and the fact that it's showing "processed," you should see it in your account Tuesday or Wednesday at the latest!
I just went through this exact situation a few months ago - employer claimed I had "excessive absences" when I was actually laid off due to budget cuts. The key thing that helped me win was having EVERYTHING documented and organized chronologically. Since you have those time punch records, make sure you also grab any emails between you and your supervisor about work schedules, any company communications about remote work policies, and especially any emails from around the time you were terminated that mention "restructuring" or layoffs. One thing I learned during my appeal - the hearing officer really appreciated when I could point to specific company policies that contradicted what my employer claimed. If your company had an official remote work policy or attendance policy, get a copy of that too. Also, don't be surprised if your employer tries to change their story during the hearing. Mine suddenly claimed I was "insubordinate" when their original claim to TWC was about attendance. Just stick to your evidence and stay calm. The appeals process is stressful but you clearly have a strong case with those time records. Document everything, stay organized, and don't let them intimidate you!
Thank you so much for sharing your experience! It's really reassuring to hear from someone who actually won their appeal. I definitely need to look for any emails mentioning the restructuring - I think I have a few from my manager talking about "company-wide layoffs" right around when I was terminated. The point about employers changing their story during the hearing is really important - I hadn't thought about that possibility. I'll make sure to stick to the facts and not get thrown off if they suddenly bring up new claims. Did your employer actually show up to the hearing or did they just submit written evidence? I'm curious what to expect in terms of who will be there representing the company.
I'm dealing with something very similar right now - my employer told TWC I was terminated for "poor performance" when I was actually laid off in a restructuring. It's infuriating how companies think they can just rewrite history to avoid paying unemployment! From what I've learned so far, having those time punch records puts you in a really strong position. Make sure to also save any emails or messages from your manager about the restructuring/layoffs, and definitely get a copy of your company's attendance policy if possible. One thing I discovered is that you can request a copy of your personnel file from your former employer - they're required to provide it within a reasonable time frame in Texas. This might contain additional evidence that contradicts their claims about your attendance. Also, when you get your hearing notice, write down the appeals officer's direct phone number and extension. I've found it much easier to reach them directly rather than going through the main TWC line. Don't let them gaslight you - you know the truth about your work performance and attendance. With solid documentation like yours, these appeals are very winnable. Keep fighting!
Wait wait wait I'm confused about something... do we have to request payment BEFORE being approved? What if we get denied? I'm in a similar situation (fired last week, phone interview scheduled for next Tuesday) and I have no idea what I'm supposed to be doing while waiting for the decision??
Yes, you should request payment according to your assigned schedule even before your claim is approved. If you get denied, nothing happens - you just won't receive those payments. But if you're approved and haven't been requesting payments, you could lose those weeks of benefits. Think of payment requests and claim approval as two separate tracks running simultaneously. Also make sure you're documenting your three work search activities each week starting from the date you applied for benefits.
Just want to add my experience to help ease your mind - I was terminated via email (not even a phone call!) about 6 months ago for "restructuring" that turned out to be performance-related according to their TWC response. Never got any formal warnings either, just vague feedback in meetings that I thought was normal coaching. My determination took about 8 days and I was approved. The key thing the TWC agent told me during my appeal hearing (my employer initially contested) was that Texas follows "at-will" employment but unemployment benefits have different standards. They look for willful misconduct or deliberate violations, not just performance issues. Since you mentioned no written warnings, you're likely in good shape. Also echoing what others said about payment requests - definitely keep doing those every two weeks even while waiting. I almost missed my first one because I thought I had to wait for approval. Hang in there!
Thank you so much for sharing your experience! It's really reassuring to hear from someone who went through something so similar. The fact that you were approved even after your employer contested gives me hope. I've been doing my payment requests every two weeks like everyone suggested, and I'm documenting all my job searches just in case. The waiting is the hardest part but hearing all these success stories is helping me stay positive. Fingers crossed I get good news soon!
Amina Diallo
Good luck with the Combined Wage Claim! Just wanted to add that while you're waiting for TWC's decision, you might want to check if you qualify for any local assistance programs in your area - food banks, rental assistance, utility help, etc. Many communities have emergency aid programs that can help bridge the gap while you're waiting for benefit determinations. Also, some staffing agencies pay weekly and can get you working quickly if you need immediate income. Hope it works out for you!
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Harold Oh
•That's really solid advice about local assistance programs! I'd also suggest checking out 211.org or dialing 2-1-1 to find resources in your area. They have databases of emergency financial assistance, food pantries, and rental help programs. Some churches and nonprofits also offer emergency assistance even if you're not a member. It's worth applying to multiple programs since they often have different eligibility requirements and funding sources. Hope the Combined Wage Claim works out for you Emily!
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Anastasia Sokolov
Also wanted to mention that while you're waiting on the Combined Wage Claim decision, you should check if any of those other states where you worked have their own unemployment programs you might qualify for independently. Sometimes people overlook this option. Each state has different base period calculations and wage requirements, so even if the combined claim doesn't work out, you might still have qualifying wages in one of the individual states where you had W-2 work. It's worth calling their unemployment offices directly to ask about your options. The worst they can say is no, but you might discover you have more avenues than you thought!
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