Did you get this resolved? I'm curious if contacting your state rep or using Claimyr worked out for you. I'm dealing with something similar now (except my block code is different) and wondering what the most efficient solution was in your case.

That's great news that you got it resolved! For anyone else reading this thread, Luca's experience highlights something important - sometimes employers submit additional information after the initial separation verification that can trigger these secondary reviews. It's not always about missing documents from the claimant's side. The key takeaway here is that getting through to an actual TWC specialist is usually necessary to understand what's really happening with your claim. The automated systems and online portals often don't show the full picture of why payments are blocked, especially when there are conflicting determination letters. Thanks for updating us on the resolution - these success stories help other people know what options actually work!

Just wanted to add that if you're still having issues with the PIN reset, there's another option that worked for my sister last month. She went to the local American Job Center (they're part of the workforce system) and they have direct access to help with TWC issues. The staff there was able to call TWC on her behalf and get her PIN reset while she waited. It took about an hour total but was way less stressful than trying to get through on your own. You can find locations at jobcenterlocator.org - just search for "American Job Center" in your area. They also help with resume writing and job search stuff if you need that too. Hope this helps someone!

I went through this exact same situation about 6 months ago and feel your pain! One thing that really helped me was creating multiple backup plans while trying to get the PIN reset sorted out. I started gathering all my employment documentation (pay stubs, termination letter, etc.) and even drafted my initial claim information in a Word document so I could copy/paste it quickly once I got through. That way when I finally connected with a TWC agent, I could file everything in one call instead of having to call back again. Also, if you're really struggling to get through, some local workforce development offices have computers you can use to try the online PIN reset during different times of day when the system might be less overloaded. The key is just having multiple strategies running at the same time rather than putting all your eggs in one basket. You'll get through this!

Hey Zoe! I totally get your anxiety about this - I went through the exact same thing when I lost my job at a manufacturing plant last year. The TWC phone system is absolutely terrible and it's completely normal to not get through for days or even weeks. Don't panic though! Since you can see your claim is showing as "pending" online, that's actually a really good sign that everything went through properly. The weird confirmation page thing happens sometimes - their website is pretty glitchy but as long as you got some kind of confirmation number or reference, you should be fine. A few things that helped me stay sane during the waiting period: - Set up a simple spreadsheet to track your work search activities (you'll need this anyway) - Screenshot your claim status page every few days in case there are any changes - Don't stress about the phone - I literally never spoke to anyone and still got approved The hardest part is just the waiting, but it sounds like you did everything right. Most people get their determination letter within 2-3 weeks if it's a straightforward layoff situation like yours. Hang in there!

Hey Zoe! I completely understand your stress - I went through this exact same situation about 6 months ago when my retail job cut hours and I had to file for partial unemployment. The TWC phone system is honestly just broken at this point. I called over 100 times in two weeks and never got through once! Since everyone's already covered the main points about checking your status online (which is great that yours shows pending!), I'll add a couple things that helped me: 1. Download the TWC mobile app if you haven't already - sometimes it loads faster than the website and you can check your status on the go 2. Sign up for text alerts in your account settings so you get notified of any status changes 3. Keep a simple notebook by your phone to jot down any reference numbers or details if you do eventually get through to someone The waiting is absolutely the worst part, especially when you're worried about bills. But since you were laid off (not fired for cause), your approval chances are really good. Most people in your situation get approved within 2-4 weeks. Try not to drive yourself crazy calling - I know it's hard but the automated system hanging up on you doesn't mean anything is wrong with your claim! Hang in there! 💪

UPDATE: Just checked again and now my payment is showing as pending! Looks like it was just delayed by a day. Thanks everyone for your help and suggestions. For anyone else experiencing this, it seems like there's just a system delay this week.

Thanks for posting this update! I was getting worried about my payment too since I requested yesterday and hadn't seen anything yet. Really glad to hear yours showed up - gives me hope that mine will appear soon too. It's frustrating when they do system maintenance without better communication, but at least we know what's causing the delay now.

UPDATE: Finally got through to TWC this morning! Used the Claimyr service that someone recommended here and got connected in about 20 minutes. The rep immediately knew what the problem was when I mentioned "identity resolution conflict." They had to transfer me to a claims specialist who fixed it while I was on the phone. My correct claim is showing now and I was able to request payment for last week! They said the payment should process normally in 2-3 business days. What a relief! Thanks everyone for your help!

Wow, this exact same thing just happened to me yesterday! I completed my ID.me verification on Monday and when I went to request payment today, boom - suddenly showing my old expired claim from 2020. I was panicking thinking I'd somehow lost my current benefits. Reading through all these responses is such a relief - at least I know it's a known issue and fixable. Going to try calling first thing tomorrow morning with all my documents ready. Thanks to everyone who shared their experiences, especially the tip about mentioning "identity resolution conflict" to get routed faster!