After verifying ID.me for TWC account lockout - now what?

I went through this exact thing in February! After doing the ID.me verification, it took 3 full business days before my account unlocked automatically. The system doesn't update instantly which is super annoying. If you need to request payment and can't get in, you can try calling the Tele-Serv number at 800-558-8321 to do your payment request by phone instead of waiting for the website access.

my account got locked 2 times already!!! the id.me thing is stupid and doesnt even work half the time. i had to do it 3 TIMES because the system kept saying my face didnt match. like what????? its MY FACE

When your account gets locked due to suspected identity theft, completing the ID.me verification is just the first step. Here's what happens next: 1. ID.me sends your verification results to TWC (this is automatic) 2. TWC processes this information (typically takes 2-4 business days) 3. Your account is unlocked and you'll receive an email notification If it's been more than 4 business days since verification, you should contact TWC directly. Remember that while your account is locked, you can still request payments through Tele-Serv at 800-558-8321. Just have your PIN ready and follow the prompts.

Same thing happened to me last month too. So annoying! I hate all this extra security stuff. Just let me get my benefits!

I had this EXACT issue and waited almost TWO WEEKS with nothing happening!!! Called TWC about 50 times and kept getting busy signals or disconnected. Finally I found this service called Claimyr that got me through to a TWC agent in about 20 minutes instead of spending days calling. The agent manually unlocked my account while I was on the phone. Check out their video to see how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Their website is claimyr.com. Seriously saved me from missing another payment cycle!

There's actually an issue right now with the TWC system not properly processing ID.me verifications. I went through this last week and had to call them. The agent told me there's a backlog of verification processing because of a system update they did in March 2025. Even though ID.me sends the verification to TWC automatically, sometimes it gets stuck in their queue. If you need to request payment ASAP and your payment request date is tomorrow, definitely use Tele-Serv as others have suggested. The number is 800-558-8321, and you'll use the same PIN you use for the website. The automated system will still let you complete your payment request even if the website shows your account as locked.

i had my accoutn locked to and i did the id.me thing and my account got unlocked liek 5 days later. dont worry it will happen but yeah use teleserv for now like they said

the whole system is designed to make it hard to get benefits just saying

UPDATE: My account just got unlocked! It took exactly 3 business days from when I did the ID.me verification. I received an email saying my account access had been restored. Thanks everyone for your help and advice!

Congrats on getting your account unlocked! For anyone else dealing with this, I just want to add that if you're still having trouble after a week, you can also visit a local TWC office in person. I had to do this once when the phone lines were completely jammed and they were able to manually review my ID.me verification and unlock my account on the spot. It's not ideal having to go in person, but sometimes it's faster than waiting on hold for hours or dealing with system delays.