I'm going through something really similar right now! Got fired from my retail supervisor job last month for "performance issues" but it happened right after I refused to make my employees work off the clock to meet corporate's new labor targets. Like you, I had zero documented warnings and my previous performance reviews were all positive. The good news is I just got my approval letter last week! TWC really does investigate these cases thoroughly. During my fact-finding interview, the examiner asked very specific questions about whether I had received any prior counseling or warnings about the issues they claimed led to my termination. When my employer couldn't provide any documentation of progressive discipline, it worked heavily in my favor. A few things that helped my case: - I kept copies of all my performance reviews showing satisfactory ratings - I had saved text messages from my district manager praising my work just weeks before the termination - I documented the timeline showing the firing happened immediately after I pushed back on their labor practices The key is being able to show TWC that this wasn't legitimate performance-based termination but rather retaliation. Your situation with the scheduling system pushback and the sudden appearance of "performance issues" after 3 years sounds very similar to mine. Stay positive and keep requesting those payments! Even if you get denied initially, the appeals process is where many of these cases get reversed. You've got solid grounds to fight this.

I'm dealing with almost the exact same situation right now! Got terminated from my warehouse supervisor position two weeks ago for "failure to meet productivity standards" but it really started after I questioned some safety shortcuts they wanted us to take. Zero documentation of any performance issues in my 4+ years there, and like you, I refused to sign their termination papers. The waiting is definitely the hardest part - I filed the same day as my termination and still haven't heard anything. Reading through all these responses is giving me hope though, especially seeing how many people won their cases on appeal even after initial denials. One thing I've been doing while waiting is requesting my complete personnel file from HR (they have to provide it within 31 days in Texas). I want to make sure I have copies of everything before they potentially try to add any retroactive documentation. Also been keeping detailed records of my work search activities just in case. Your case sounds really strong based on what everyone's saying - 3 years with no issues, refusing to sign the papers, and having actual data to contradict their claims. The timing after you pushed back on their scheduling changes is pretty telling too. Keep us posted on how it goes!

UPDATE: The money hit my account this morning (Wednesday)! Showed as pending last night around 11pm and was available when I woke up. Thanks again for all the help everyone!

Great to see everything worked out smoothly for you! This is really helpful for future reference. The Sunday request → Tuesday pending → Wednesday available timeline seems to be the most consistent pattern for BofA customers based on what everyone's shared here. It's also a good reminder to always double-check your work search activities are properly documented before submitting your request to avoid any unexpected delays.

I'm in week 4 of pending status myself, so I feel your pain! One thing that helped me was filing a complaint through the TWC website under "File a Complaint" - not sure if it actually speeds things up but at least it creates a paper trail showing you're actively trying to resolve the issue. Also, I've been keeping a detailed log of all my attempts to contact them (dates, times, what happened) in case I need to escalate this later. The financial stress while waiting is real - have you looked into your local food bank or utility assistance programs? I know it sucks having to consider those options when you've paid into unemployment insurance, but sometimes you gotta do what you gotta do to get through this bureaucratic nightmare. Hang in there!

I'm going through the exact same thing - 6 weeks pending with no employer response! What's really frustrating is that I called my former employer directly to ask if they received anything from TWC, and they said they never got any notice at all. Makes me wonder if TWC even sent it to the right address or if it got lost in their system somehow. I ended up having to provide my HR contact's direct email and phone number through the TWC portal, but still no movement. The financial stress is getting overwhelming - I've already had to ask family for help with rent. At this point I'm convinced something is broken in their notification system because how can this many employers just be ignoring TWC notices? Really considering the state rep route that @Chris Elmeda mentioned because this can't be normal processing time.

Oof, been there done that. TWC and their mysterious ways 🔮 Hang in there OP, hopefully it's just a glitch in the matrix

I had something similar happen to me a few months ago. It turned out I had missed answering one of those weekly certification questions correctly - I think it was the one about being "able and available" for work. Even though I thought I answered everything right, apparently there was some discrepancy. My advice: go back through your last few weekly certifications and double-check every single answer. Sometimes it's something really small like saying you worked a day when you meant to say you didn't, or vice versa. Also check if there are any pending issues in your account that might not be showing up prominently. If you can't find anything obvious, definitely call them. The wait times are brutal but it's really the only way to get a real answer about what's going on with your claim.

I went through this exact same ID.me verification nightmare back in November and it was absolutely infuriating! The good news is it's definitely fixable, but TWC makes you jump through ridiculous hoops to resolve THEIR system error. Here's what worked for me: I immediately filed an appeal online to protect the 14-day deadline (this is crucial - don't skip this step!), then I used that Claimyr service someone mentioned to actually get through to a human. It took about 45 minutes of waiting but I finally got connected to a claims specialist who could see that ID.me had verified me but their system never received the token. She fixed it manually in about 5 minutes and all my back payments processed within a week. The key things to remember: keep requesting payments every two weeks even while denied (you'll lose those weeks forever if you don't), document absolutely everything with screenshots, and when you do get through ask specifically about your "identity verification token status" - that's the exact term they use internally. Also bring all your documents if you go to a workforce center in person. This system is completely broken but don't let them wear you down - you WILL get your benefits once you get past their technical incompetence!

I'm dealing with the exact same ID.me verification issue right now and this thread has been incredibly helpful! I completed my ID.me verification three weeks ago and got the confirmation email, but TWC is saying I never verified. After reading everyone's experiences, I'm realizing this is a widespread system problem, not something we're doing wrong. I'm going to follow the multi-step approach that several people have outlined: file an appeal immediately to protect the 14-day deadline, use the Claimyr service to get through by phone, send a portal message with the specific "ID.me Verification Confirmation Not Received by TWC" title, and keep requesting payments every two weeks even while denied. The "identity verification token status" terminology that Jamal mentioned is gold - I'll definitely use that exact phrase when I get through to someone. It's frustrating that we have to become experts in navigating TWC's broken systems, but this community has provided more useful guidance than anything on their official website. Thanks to everyone who shared their experiences - knowing there's a clear path to resolution makes this so much less stressful!