One more thing to consider: your base period wages for unemployment will be based on your salary, not your new commission structure. This is actually good news for you, as your benefit amount will be calculated on your higher, previous earnings. When you file, you'll need to continue reporting any commission income you receive each payment period. If you earn over a certain threshold in a week, your benefits might be reduced or eliminated for that week, but you would still remain eligible for future weeks when your commission is lower. Just don't wait too long to file! The sooner you get your claim started, the better.

I'm really sorry you're going through this - it sounds incredibly stressful, especially with a special needs child to care for. Based on what others have shared here, it definitely sounds like you have a strong case for TWC benefits. One thing I'd add: keep detailed records of EVERYTHING moving forward. Screenshot emails about the policy changes, save any documentation about the new commission structure, and track your actual earnings week by week. If your employer tries to contest your claim (which they probably will), having a paper trail showing the dramatic drop in income will be crucial. Also, don't let them intimidate you with the "contractor" label. TWC looks at the actual working relationship, not just what they call you. If you're still expected to work their hours, follow their sales processes, use their leads/systems, etc., you're likely still an employee for unemployment purposes regardless of what they're calling it internally. Good luck with your application - it sounds like you've got solid grounds based on the "substantial change in employment terms" that others mentioned. Your family's financial security is worth fighting for!

I feel your pain - dealing with TWC's phone system is absolutely maddening! I went through something similar last year and here's what finally worked for me: The "additional information needed" message is often triggered by their automated system flagging something for review - could be anything from a minor discrepancy in your work search log to them needing to verify something your former employer reported. Since you're in such a time crunch with bills due Monday, here's my suggestion: Call the moment they open Monday at 7:00 AM sharp, but also have a backup plan ready. If you can't get through by 9 AM, head straight to your nearest Workforce Solutions office. Even if they can't resolve everything on the spot, they can at least tell you exactly what information is needed and potentially expedite the process. Also, double-check that your claim hasn't been switched to requiring weekly rather than bi-weekly certification - sometimes that change happens without clear notification and can cause payment delays. Don't give up! The system is frustrating but your benefits are there waiting once you get past this verification hurdle. Keep us posted on what happens!

I'm dealing with this exact same issue right now! Been trying to get through for three days straight and the call drops every single time right when I'm about to talk to someone. It's like they're doing it on purpose. One thing that helped me figure out what might be going on - I called my former employer directly and asked if they had reported anything to TWC recently. Turns out they had submitted some kind of update about my separation that triggered the additional info request. At least now I know what I need to clarify when I finally get through to someone. Have you tried calling super early like 6:55 AM and just sitting on hold until they officially open? Sometimes you can get in the queue before the system gets completely overwhelmed. Also worth trying the 800-939-6631 number instead of the main one - I've had slightly better luck with that line. This whole system is absolutely ridiculous though. How are we supposed to provide information if they won't tell us what they need and then make it impossible to reach anyone? Hope you get through soon!

Just wanted to update everyone on what finally worked for me. I tried the Claimyr service that someone recommended here, and I got through to TWC in about 30 minutes! The agent was super helpful and explained that my account got flagged during the system maintenance because I had logged in during the actual update window (totally my fault, I didn't read the maintenance notice). She removed the late filing status on the spot and processed my payment request. The agent said the payment should post within 2-3 business days. Such a relief! Thank you all for your suggestions - this forum saved my sanity!

I'm dealing with the exact same issue right now! Got locked out after the maintenance and now stuck with that dreaded "late filing status" message. I've been calling that 800-939-6631 number all morning with zero luck - just keeps saying they can't take calls. Reading through all these responses is actually really helpful though. Sounds like this is a widespread problem from the system maintenance glitch. I'm going to try that Claimyr service that a few people mentioned, and maybe contact my state rep's office as backup. Really appreciate everyone sharing their experiences and solutions here. It's frustrating enough dealing with TWC without feeling like you're the only one going through this nightmare!

When I was on unemploymnt last yr they would always pay me on Tuesdays after i did my request on Sunday. sometimes it took til Wednesday if there was a holiday. Hope that helps!

Just wanted to add that you should also check if your employer contested your claim - that can delay or reduce payments. In my case, my former employer initially contested saying I was fired for misconduct (which wasn't true), and it held up my benefits for almost a month while TWC investigated. Eventually they ruled in my favor, but it was stressful not knowing when I'd get paid. If there's any dispute, you'll see it in your correspondence section on the TWC website. Fingers crossed yours goes smoothly!

I just went through this exact same process in December and totally understand your anxiety! "Appeal - Pending Resolution" is standard language that shows up after your hearing while the examiner reviews everything. From my experience and what I've seen others report, separation issue appeals typically take 10-15 business days, so you're looking at roughly 2-3 weeks from your Wednesday hearing date. The examiner has to write up their findings of fact and legal conclusions, which takes time especially for misconduct cases. Make sure you keep requesting payments every two weeks even while waiting - this is super important! Also check both your online correspondence inbox AND your physical mailbox daily since the decision can show up in either place first. I know the waiting is torture when rent is due, but hang in there. Most people I've talked to say the hardest part is just the uncertainty of waiting, but once you get that decision letter it moves pretty quickly from there.

I'm in a similar situation - had my separation appeal hearing about 10 days ago and still showing "Appeal - Pending Resolution" with no updates. The waiting is absolutely killing me! What really helped me was setting up a routine to check my correspondence inbox and mailbox at specific times (morning and evening) instead of obsessively checking throughout the day. I also called my local workforce office and they confirmed that separation appeals are taking 10-20 business days right now due to high volume. One thing that gave me some peace of mind was learning that if you win your appeal, TWC will pay out all the back weeks you've been requesting payments for during the waiting period. So definitely keep doing your biweekly requests! I know it's hard but try to stay positive - most people in this community seem to have good outcomes with their appeals, especially when employers can't provide proper documentation of progressive discipline.