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TWC RESEA orientation during severe weather - can I reschedule without penalty?

Just got a letter from TWC saying I have to attend some mandatory RESEA orientation workshop that's 3 hours long. With all the flooding and power outages in my area this week, I tried calling the number on the letter to reschedule but can't get through to anyone. Today there are flash flood warnings and I literally can't make it safely to the workforce center! Will my benefits get cut off if I miss this? The letter makes it sound super serious but they're not even answering their phones. Anyone dealt with rescheduling a RESEA meeting during bad weather? Do they actually care about legitimate reasons or am I just screwed?

they dont care at all lol. missed mine last month and they cut me off for 4 weeks before I could fix it. if u can get there somehow u should probably go

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Seriously?? 4 weeks with no benefits? That's insane when there's literally flood warnings. I can't risk my life for a stupid meeting.

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RESEA stands for Reemployment Services and Eligibility Assessment. It's mandatory for people randomly selected by TWC to verify you're actively seeking work. Missing it without rescheduling beforehand can result in benefit suspension until you complete it. For severe weather, they SHOULD have a process to reschedule. Try these steps: 1. Document the weather conditions (screenshots of weather alerts) 2. Email your workforce center directly (find on workintexas.com) 3. Keep calling the number on your letter 4. If you miss it, immediately contact them explaining the situation with your documentation I had to reschedule mine once and they were reasonable when I provided documentation of why I couldn't attend.

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Thank you so much! I've been trying that main number for days. I'll look up my workforce center email right now. I've been taking screenshots of the alerts just in case.

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Aria Park

i missed mine and they cut me off 2 but when i went in person and explained it was bcuz my car broke down they fixed it and let me do the workshop the next week. probly better chance if u call b4hand tho

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Noah Ali

This is accurate. TWC is much more likely to be understanding if you attempt to contact them before missing the appointment rather than after. Documentation of your attempts to contact them is crucial.

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THE ENTIRE TWC SYSTEM IS DESIGNED TO MAKE YOU FAIL!! They schedule these mandatory meetings during weather emergencies, don't answer phones, then cut your benefits when you can't make it! I had a similar situation last year during the ice storm and they suspended my benefits for 3 weeks even though the WORKFORCE CENTER ITSELF WAS CLOSED that day!! Had to file an appeal and everything. The whole RESEA program is just their way of finding excuses to deny benefits. DOCUMENT EVERYTHING and be prepared to fight.

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That's what I'm worried about! Even if their own office is closed they'll still penalize us? That's completely unfair.

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If you can't get through on the phone number, try using Claimyr. I was in a similar situation with my RESEA orientation and couldn't reach anyone for days. Claimyr got me connected to a TWC agent in about 20 minutes when I'd been trying for a week on my own. They have a video that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. The website is claimyr.com. Totally worth it since missing RESEA can mess up your benefits for weeks.

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I've never heard of this. Does it actually work? I'm desperate at this point because my orientation is tomorrow and the flooding is getting worse.

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Yes, it worked for me. I was skeptical too but I was in a similar time crunch with my RESEA appointment. Got through to TWC and they noted in my file that I called to reschedule due to an emergency. Saved me from losing benefits.

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I work at a career center (not TWC but we partner with them). Here's what you need to know about RESEA: 1. It is definitely mandatory and missing it can suspend your benefits 2. HOWEVER, TWC does have procedures for emergency rescheduling 3. For severe weather, take screenshots of official weather alerts, flood warnings, etc. 4. Call your specific Workforce Solutions office directly, not just the number on the letter 5. If you can't reach anyone, document all your call attempts (times, dates, screenshots) 6. Email the workforce center AND bring all documentation when you can safely attend In my experience, TWC will usually reinstate benefits without penalty if you have legitimate safety concerns with proper documentation. The key is proving you actively tried to contact them before the appointment.

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Thank you, this is super helpful! I found the direct number for my Workforce Solutions office and I'm going to keep trying that one too. I've been documenting everything just in case.

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whatever u do dont just not show up. my cousin did that and they made him start his whole claim over again!! total nightmare

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Omg that sounds terrible! I definitely don't want to start over. I'm going to keep trying to reach someone.

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Noah Ali

I just went through this exact situation last month! Here's what worked for me: 1. I couldn't attend my RESEA due to a family emergency 2. Called the number on the letter 15+ times with no answer 3. Went to the TWC website and found my assigned workforce center's direct email 4. Sent an email explaining my situation with detailed documentation 5. Still got a temporary suspension notice a week later 6. Finally got through to TWC using the Tele-Serv number (not the one on the RESEA letter) 7. Explained everything, they reinstated my benefits and rescheduled The key was having documentation of both the emergency AND my attempts to contact them beforehand. Take screenshots of weather alerts, flood warnings, and document every call attempt with timestamps. Even if you miss it, with proper documentation they should restore your benefits retroactively.

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This is exactly what I needed to know! I didn't realize the Tele-Serv number might work better than the one on the letter. I'll try that today too. Thank you!

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Aria Park

hey did u figure this out? my RESEA is next week and now im worried about missing it

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Update: I FINALLY got through! I took everyone's advice and: 1) Documented all weather alerts 2) Called both numbers multiple times 3) Emailed my workforce center with screenshots of the flood warnings. They just called me back and rescheduled for next week with no penalty! They said as long as you make a good faith effort to contact them before the appointment with a legitimate reason, they'll work with you. What a relief!

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