TWC payment missing for 2 weeks - who to call when UI benefits don't arrive?

Have u checked ur correspondence inbox on the TWC website? Sometimes they send a determination letter if theres a problem with ur payment. Also make sure the direct deposit info is correct in ur account settings. My roommate had the same issue last month and it turned out he typed one digit wrong in his acct number.

There could be several reasons your payment isn't showing up. First, verify if you have any pending issues with your claim by clicking on the 'Claim and Payment Status' section. Look for any yellow or red indicators. Sometimes TWC puts a temporary hold on payments if they're reviewing your work search activities or if there's an earnings verification in process. The regular TWC number (800-939-6631) is nearly impossible to reach these days. Your best bet is to call the Tele-Serv automated system at 800-558-8321 and select option 2 to check your payment status. If there's a specific issue code, that will help identify the problem.

this happened to me!!! the money was actually sent to the TWC debit card even tho I had direct deposit set up!! check if you have a reliacard from them, might be on that

Its also possible your bank is holding the funds. My credit union puts a 3-day hold on govt deposits sometimes. Call your bank and ask if they see any pending deposits that haven't cleared yet.

After being in the same situation last month, I can tell you that calling the main TWC line is an exercise in frustration. I spent 4 days trying to get through before I discovered Claimyr. It's a service that helps you get through to TWC agents by holding your place in line. You just go to claimyr.com and they'll connect you with a TWC rep, usually within an hour. There's a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. When I finally got through to TWC, they told me my payment had been flagged for an earnings verification because I reported some part-time income on my last request. Once I explained everything to the agent, they released the payment immediately.

THE TWC IS DELIBERATELY HOLDING PAYMENTS TO SAVE MONEY!!!! This has been happening to TONS of people in my industry (hospitality). They mark it as "processed" but then sit on it for WEEKS hoping you'll find work and stop claiming!!! You have to DEMAND your money from them and threaten to contact your state rep!!!!

If you've verified your claim doesn't show any issues and you can't reach TWC by phone, you have a few additional options: 1. Email TWC at ui.ombudsmen@twc.texas.gov with your name, last 4 of SSN, and a brief description of your issue. They typically respond within 3-5 business days. 2. Contact your local Workforce Solutions office. They can't fix payment issues directly, but they sometimes have direct lines to TWC specialists. 3. Check if your payment method accidentally reverted to the ReliaCard. This sometimes happens after quarterly claim updates. 4. If you worked part-time during any claim periods, make sure you reported your earnings correctly. Even small discrepancies can trigger a review. In my experience helping clients with TWC issues, most "processed but not received" payments are resolved within 10 business days once you make contact with a claims specialist.

did u figure it out yet? what was the problem?

Glad you got it sorted out! This is exactly why I always tell people to check their ReliaCard first when payments go missing. TWC has this weird quirk where they'll switch back to the card without warning when there's any kind of review or verification needed. For anyone else reading this - if you have the ReliaCard, you can check the balance online at reliacard.com or call the number on the back. And yeah, that Claimyr service actually works - I've used it twice now when I couldn't get through the regular phone lines.

This is such valuable information for anyone dealing with TWC payment issues! I've been on unemployment for about 6 months now and fortunately haven't had this problem yet, but reading through all these responses has been really educational. It's crazy that TWC doesn't send any kind of notification when they switch your payment method during a review - that would save so much stress and confusion. I'm definitely going to keep my ReliaCard handy and bookmark that balance check website just in case. Thanks to everyone who shared their experiences and solutions here - this thread should be pinned for future reference!

For future reference, here are some key phone numbers to save in case this happens again: The Tele-Serv automated line (800-558-8321) that CosmicCowboy mentioned is usually more reliable than the main customer service line. Also, if you need to speak to someone about your ReliaCard, their customer service is 855-282-6161 - they're available 24/7 and can tell you your balance and recent transactions immediately. I learned this the hard way when I had a similar issue a few months back. It's also worth noting that you can set up text alerts on your ReliaCard account so you'll know right away if money gets deposited there instead of your bank account.

As someone who works in banking, I want to add that if you're still having issues in the future, it's worth checking if your bank has changed their ACH processing procedures. Some smaller banks and credit unions have started implementing additional holds on government payments due to increased fraud concerns. Also, make sure your bank account is still active and in good standing - sometimes accounts get flagged or restricted for various reasons which can cause ACH deposits to bounce back to the sender (TWC) without you being notified. When that happens, TWC automatically routes the payment to your ReliaCard as a backup. It's frustrating that there's no automatic notification system for this, but at least now you know the pattern!

This whole thread is a goldmine of information! I've been on TWC for about 3 months and thankfully haven't run into this issue yet, but I'm bookmarking this page just in case. It's really eye-opening to see how common the ReliaCard switch is during reviews - I had no idea that was even a thing. I'm going to go dig out my ReliaCard right now and set up those text alerts that Yuki mentioned. It's also reassuring to know there are actual solutions and phone numbers that work, even if TWC's main line is impossible to get through. Thanks to everyone who shared their experiences - this is exactly the kind of real-world advice you can't find on the official TWC website!

This thread is absolutely incredible - thank you to everyone who shared their experiences and solutions! As someone who just filed my first TWC claim two weeks ago, I had no idea about the ReliaCard backup system or how payments could get rerouted during reviews without notification. I'm definitely going to dig out my ReliaCard tonight and set up those text alerts, plus save all these phone numbers in my contacts. The Tele-Serv line (800-558-8321) and ReliaCard customer service (855-282-6161) numbers are going straight into my phone. It's frustrating that TWC doesn't communicate these things clearly, but this community knowledge-sharing is amazing. Keisha, I'm so glad you got your payment sorted out and thanks for starting this discussion - it's going to help so many people!

This thread has been incredibly helpful! I'm currently dealing with a similar issue - my payment shows "processed" but hasn't hit my bank account for over a week. Reading through all these solutions, I'm realizing I should check my ReliaCard first before panicking. It's honestly shocking that TWC doesn't send any notification when they switch payment methods during reviews - that would save so much stress for people who are already in tough financial situations. I'm going to try the Tele-Serv automated line at 800-558-8321 first, and if that doesn't work, I'll look into that Claimyr service. Thanks to everyone who shared their experiences and actual working phone numbers - this is the kind of real-world advice that makes all the difference!

This entire thread is a perfect example of why we need better communication from TWC! I've been fortunate not to experience this issue yet, but reading through everyone's experiences has been eye-opening. The fact that so many people have dealt with the exact same "processed but not received" situation shows this is a systemic problem, not individual cases. What really stands out to me is how TWC automatically switches to the ReliaCard during reviews without ANY notification - that's just poor customer service. When people are already stressed about their financial situation, the last thing they need is mystery payment issues. I'm definitely saving all these resources: the Tele-Serv line (800-558-8321), the ombudsman email (ui.ombudsmen@twc.texas.gov), and the ReliaCard customer service (855-282-6161). Plus setting up those text alerts on my ReliaCard account ASAP. Keisha, so glad you got this resolved! And huge thanks to everyone who shared their solutions - this thread is more helpful than anything on the official TWC website.

This thread should honestly be pinned as a comprehensive guide for TWC payment issues! I've been claiming for about 4 months and had no idea about the ReliaCard backup system or how TWC switches payment methods during reviews without notification. Reading through everyone's solutions has been incredibly valuable - especially all the working phone numbers and the tip about setting up text alerts on the ReliaCard. It's really disappointing that TWC doesn't communicate these basic processes clearly, leaving people to figure it out through community support like this. The stress of missing payments when you're already in a tough financial situation is bad enough without having to play detective to find out where your money went. I'm saving all these resources: the Tele-Serv line (800-558-8321), ombudsman email (ui.ombudsmen@twc.texas.gov), ReliaCard customer service (855-282-6161), and definitely setting up those text alerts tonight. Thanks to everyone who shared their real-world solutions - this is exactly the kind of practical help that makes a difference!