TWC payment missing for 2 weeks - who to call when UI benefits don't arrive?

Have u checked ur correspondence inbox on the TWC website? Sometimes they send a determination letter if theres a problem with ur payment. Also make sure the direct deposit info is correct in ur account settings. My roommate had the same issue last month and it turned out he typed one digit wrong in his acct number.

There could be several reasons your payment isn't showing up. First, verify if you have any pending issues with your claim by clicking on the 'Claim and Payment Status' section. Look for any yellow or red indicators. Sometimes TWC puts a temporary hold on payments if they're reviewing your work search activities or if there's an earnings verification in process. The regular TWC number (800-939-6631) is nearly impossible to reach these days. Your best bet is to call the Tele-Serv automated system at 800-558-8321 and select option 2 to check your payment status. If there's a specific issue code, that will help identify the problem.

this happened to me!!! the money was actually sent to the TWC debit card even tho I had direct deposit set up!! check if you have a reliacard from them, might be on that

Its also possible your bank is holding the funds. My credit union puts a 3-day hold on govt deposits sometimes. Call your bank and ask if they see any pending deposits that haven't cleared yet.

After being in the same situation last month, I can tell you that calling the main TWC line is an exercise in frustration. I spent 4 days trying to get through before I discovered Claimyr. It's a service that helps you get through to TWC agents by holding your place in line. You just go to claimyr.com and they'll connect you with a TWC rep, usually within an hour. There's a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. When I finally got through to TWC, they told me my payment had been flagged for an earnings verification because I reported some part-time income on my last request. Once I explained everything to the agent, they released the payment immediately.

THE TWC IS DELIBERATELY HOLDING PAYMENTS TO SAVE MONEY!!!! This has been happening to TONS of people in my industry (hospitality). They mark it as "processed" but then sit on it for WEEKS hoping you'll find work and stop claiming!!! You have to DEMAND your money from them and threaten to contact your state rep!!!!

If you've verified your claim doesn't show any issues and you can't reach TWC by phone, you have a few additional options: 1. Email TWC at ui.ombudsmen@twc.texas.gov with your name, last 4 of SSN, and a brief description of your issue. They typically respond within 3-5 business days. 2. Contact your local Workforce Solutions office. They can't fix payment issues directly, but they sometimes have direct lines to TWC specialists. 3. Check if your payment method accidentally reverted to the ReliaCard. This sometimes happens after quarterly claim updates. 4. If you worked part-time during any claim periods, make sure you reported your earnings correctly. Even small discrepancies can trigger a review. In my experience helping clients with TWC issues, most "processed but not received" payments are resolved within 10 business days once you make contact with a claims specialist.

did u figure it out yet? what was the problem?