TWC ID.me verification nightmare - Need state rep contact info to save my home

Hi there - I was in a similar situation last year and contacting my state rep actually worked! First, you need to find your specific rep based on your address. Go to https://house.texas.gov/members/find-your-representative/ and enter your home address. Once you have your rep's info, call their district office (not the Austin office) and explain your situation specifically mentioning the foreclosure risk. They have TWC liaisons who can escalate your case. Make sure to have your TWC claim ID, the dates you've attempted verification, and documentation of your attempted contacts with TWC. The more organized your information, the faster they can help.

The state rep thing is hit or miss tbh. I tried this with mine (Rep. Johnson) and his office basically just forwarded my info to the same TWC general inbox that was already ignoring me. Took them 3 wks to even get back to me saying they "submitted an inquiry" 🙄 If you're about to lose your home, you need to get through to an actual TWC rep TODAY, not wait for govt offices. Have you tried Claimyr? It's the only thing that worked for me after weeks of busy signals. The service connects you directly to a TWC agent by holding your place in line. Check out their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Cost me like a coffee but finally got my ID.me issue resolved in one call once I actually reached a human being. Their website is claimyr.com

did you try doing the ID.me video call verification? thats how i got mine to finally work. the regular upload option never worked for me either. you have to click the little link at the bottom thats like "verify through video call" or something. waited about 35 min but the guy on the call fixed it right away

When you're dealing with something as serious as potential foreclosure, you really need to pursue multiple paths simultaneously. Here's what I recommend: 1. Contact your state representative as suggested above 2. File an official complaint with the TWC Ombudsman (https://www.twc.texas.gov/contact-information-texas-workforce-commission) 3. Reach out to your county's Legal Aid office - many offer free assistance with unemployment issues when housing is at risk 4. Document EVERYTHING - dates, times, reference numbers of all communication attempts 5. If you have any medical reason that might have affected your ability to complete verification, request a reasonable accommodation The ID.me verification issues have been a nightmare for many people in Texas. The system simply wasn't designed to handle certain document types or special circumstances. State reps can help, but their effectiveness varies by district and current workload.

THE WHOLE SYSTEM IS RIGGED TO MAKE PEOPLE GIVE UP!!! 😡 I struggled with ID.me for 6 WEEKS before finally getting through. TWC is deliberately making the verification impossible so they don't have to pay benefits. My brother-in-law works for a state agency (not TWC) and he says they KNOW the system is broken but won't fix it because it saves them money when people give up!!

This happened to me too! ID.me is the worst. Have you tried logging in using a completely different browser? Mine would never work on Chrome but finally went through on Firefox. Also try from a computer instead of phone if you haven't already.

when i had problems with verification i went to the actual workforce office in person. theres usually a twc person there who can help with the computer systems. brought all my documents and they helped me get it sorted. took like 2 hours of waiting but better than losing your house right?

One thing to note about contacting your state representative - make sure you're reaching out to your STATE representative, not your federal Congressional representative. Many people make this mistake. State reps handle TWC issues since unemployment is administered at the state level. Also, when you call their office, ask specifically for the staff member who handles constituent services or TWC matters. This person will know exactly who to contact at TWC to escalate your case. One more point - if you're 45 days behind on your mortgage, you should immediately contact your mortgage servicer and ask about hardship options. Many have programs that can pause foreclosure proceedings while you're actively working to resolve government benefits issues. The key is to contact them BEFORE they file formal foreclosure paperwork.

Something important that no one has mentioned yet - ID.me verification issues are usually categorized as "identity verification issues" in the TWC system, which means your claim is probably on hold with an identity verification flag. When you speak with your state representative's office, make sure you specifically mention that you need help with an "identity verification hold" on your unemployment claim. This precise terminology will help them route your case to the correct department at TWC. Additionally, if you've been locked out completely, you might also have a separate "account access" issue that needs to be addressed simultaneously. These are handled by different teams at TWC, so being specific about both problems will speed up resolution. Lastly, document every attempt you've made to resolve this (dates of ID.me attempts, TWC calls, etc.) as this documentation will be helpful if you end up needing to file an appeal for backdated benefits once your identity is verified.