I've been stuck in ID.me verification hell with TWC for TWO MONTHS now! Everything I've tried has failed - uploaded my documents THREE times, spent hours on calls that disconnect, and sent countless messages through the portal with zero response. My benefits are completely locked, I can't even submit my appeal because the system won't let me access anything! I'm at my breaking point. Mortgage is 45 days past due ($2,750) and my car payment is about to hit 60 days. The bank already sent me the first foreclosure warning letter yesterday. Someone mentioned contacting my state representative but I have no idea which one handles TWC issues or how to reach them. Has anyone successfully gotten help this way? PLEASE share contact info if you have it - I'm desperate and running out of time. 🙏

So nervous about my TWC appeal hearing next week! I got laid off from my marketing job in January and immediately started job hunting since I carry the health insurance for our whole family. In February, I found part-time work (16 hrs/week) at a local preschool while still interviewing for full-time positions. I carefully calculated what I could earn to stay under the 25% threshold for partial unemployment (my weekly benefit amount was only $310 because of how they calculated it). In mid-March, I accepted a full-time position at a software company, but they couldn't start me until after their fiscal quarter ended on April 3rd. Meanwhile, the preschool's spring session was ending March 24th for spring break, and they'd be closed until April 10th. Since I knew I wouldn't be returning (and they needed to hire someone new for April), I told them about my new job. Now TWC is saying I voluntarily quit and wants me to repay 3 weeks of benefits ($930)! I appealed this decision and have my phone hearing next week. I've submitted evidence showing the school calendar and my job offer timeline. Weirdly, the appeal paperwork says I filed against the preschool/church, but I didn't! They submitted their own evidence that mostly matches mine, except they mentioned something about my hourly rate being different than what we agreed to (I asked for $14.75/hr specifically to stay under my unemployment threshold, but apparently they recorded $16.25/hr). I'm so anxious about this hearing I can barely sleep. Do I have to actually be on the call? Can I just submit my evidence? The church administration handling this is from another campus - I've never even met them and I feel horrible they think I'm fighting against them when I was just trying to follow the rules.

I had a serious medical episode while working from home last week. I actually passed out at my desk and my teenage son had to call 911. I was taken to the hospital by ambulance (still have the $2,800 bill to prove it). I was hospitalized overnight for tests and released the next afternoon. When I contacted my supervisor the following day, they told me I had been terminated for 'job abandonment' and 'leaving without notice.' I couldn't believe it! I didn't exactly plan to pass out and get rushed to the ER. I've filed for unemployment but I'm worried they'll deny my claim because my employer is claiming I left voluntarily. Has anyone dealt with a situation like this? Will TWC side with my employer because I left work without permission even though it was a literal medical emergency?

I'm beyond frustrated with this whole process! Got disqualified for unemployment because my employer claimed I was 'not compatible with work-from-home standards' due to internet issues. The TRUTH is their equipment was faulty! I've been fighting this for 2 months now. I have PROOF - my internet provider came out, ran tests showing my connection was fine, and I have saved messages showing I repeatedly reported issues with their equipment. But TWC sided with my employer without even looking at my evidence! I've tried calling TWC literally every day when they open (8am sharp!) and can't get through. Yesterday I actually managed to stay on hold for 5 HOURS and still didn't speak to anyone. My bills are piling up and I'm getting desperate. Can anyone help with: 1. What's the fastest way to actually reach a TWC agent? 2. How do I properly appeal this disqualification? 3. Will my proof of internet testing and message history be enough? I really need this resolved soon - my savings are almost gone and I can't find another job yet.

So beyond frustrated with this whole mess! I was eligible for 4 weeks of unemployment payments ($1,842 total) that never showed up on my TWC debit card. Called and waited HOURS to speak with someone last month. The first rep said it was just a 'system glitch' and assured me they fixed it and money would be on my card in 2-3 business days. Nothing happened. Called again last week, waited another 2+ hours. This rep said the FIRST rep didn't actually submit the correction properly but promised she would fix it for real this time! Said I'd 100% see the money within 48 hours. Well, it's been 48+ hours and my card still shows ZERO balance. Called again today and this third rep had the nerve to tell me that there was some 'payment system update' that caused delays and that the SECOND rep should have known about it! Each one keeps blaming the previous one! I have bills due in 3 days. I've been counting on this money for over a month now. My determination letter clearly shows I'm eligible. My payment request history shows 'processed' for all 4 weeks. WHY IS THERE NO MONEY??? Has anyone dealt with this kind of runaround? What finally worked to get your backpay actually deposited?