


Ask the community...
This happened to me last year. Here's what I did: 1. Gathered all my employment docs, including offer letter with start date 2. Wrote a clear, concise explanation of my situation 3. Faxed everything to their office (yes, fax still works!) 4. Followed up with calls until I got through It took about a week, but they finally cleared the hold. Good luck!
Faxing? What year is it? π But seriously, if it works, it works!
Ikr? Sometimes the old school methods are still the best π€·ββοΈ
The whole system is broken. We shouldnt have to jump through hoops just to get our benefits. Its ridiculous!
Preach! π The government needs to get its act together.
I had a similar issue last year. Turns out there was a glitch in their system that was affecting a bunch of accounts. Keep pushing and eventually they'll sort it out. It took me about 2 months of constant calling tho π©
2 months?! π± I hope it doesn't take that long for me. Did they backpay you for the missed weeks at least?
Anyone else notice that their website is always down for 'maintenance' at the most inconvenient times? π It's like they're trying to make it as difficult as possible.
pro tip: call right when they open. youll still wait, but not as long
Anyone else notice how they always seem to 'review' claims right when rent is due? π€ Coincidence? I think not!
Omg yes! It's like they have a calendar marked 'screw over claimants day' ππ
Logan Chiang
Has anyone had any luck contacting their state representative about TWC issues? I've heard sometimes they can help push things through.
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Isla Fischer
β’I tried this! My rep's office was actually pretty helpful. They couldn't fix everything, but they did get TWC to call me back within a week.
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Miles Hammonds
β’Which rep did you contact? I'm in Austin and could use some help.
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Ruby Blake
Guys, I know it's frustrating, but please remember the TWC staff are probably overwhelmed too. My cousin works there and says they're understaffed and dealing with way more claims than usual. Doesn't excuse the bad service, but maybe explains it a bit.
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Micah Franklin
β’Nice try, TWC PR team π
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Ruby Blake
β’Lol I wish. Just trying to add some perspective. Trust me, I'm just as annoyed with them as everyone else.
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