Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Lucy Taylor
I had the exact same thing happen only it was a different type of check that i failed. company told me that was why but then told TWC i was habitually late. totally false! what i learned in my appeal is that u need to focus on proving what they told u directly not why u failed the check. the twc judge person asked me specifically what my manager said the day i was fired. word for word. my manager didnt show up to the hearing and i won by default
That's interesting! I'll definitely focus on what my manager specifically said when terminating me. I have pretty clear documentation with timestamps that should help. Did your former employer have to pay back the benefits after you won?
To answer your question about employer payments - employers don't directly pay back benefits to TWC after losing an appeal. They pay unemployment taxes, and their tax rate can increase based on benefits charged to their account. This is likely why some employers contest claims or misrepresent termination reasons. For your appeal, focus on these key points: 1. You were meeting performance standards (bring performance reviews if available) 2. The EQIP check was beyond your control 3. Your termination was solely due to the background check, not performance 4. You have documentation proving the real reason Remember to maintain a professional tone during the hearing, even if your former employer makes false statements.
Thank you for the detailed explanation! This clears up a lot of my confusion about how the process works. I actually do have my last performance review from 2 months before termination where I received a 'meets expectations' rating. I'll definitely bring that to the hearing as well.
Join the conversation
Jacob Lee
is anybody else frustrated that we even NEED to contact our senators just to get basic unemployment benefits????!! the system is completely broken!!
YES! It's absurd that we have to escalate to this level just to get someone to look at our claims. I understand they're busy after the hurricane but there should be a better system in place.
welcome to texas lol
Just to follow up - I checked the TWC website and they posted an update about Hurricane Delores DUA claims yesterday. They acknowledged a "processing delay" affecting certain ZIP codes in the Corpus Christi area and said they're expediting reviews. You might be caught in this backlog. Did you receive a specific denial reason in your determination letter? If it mentions "insufficient documentation" that's usually fixable by submitting the correct paperwork through the appeal process. If it says "not affected by disaster" that's a different issue that might need the senator's help to resolve.
Just checked my determination letter again and it says "insufficient proof of employment at time of disaster." But I literally sent them my April 2025 paystubs! So frustrating. But at least I know what to focus on in my appeal now. Thank you for pointing me to that specific wording.
Join the conversation
Based on what you're describing, this sounds like a wage reporting error. When you said "earnings exceed WBA" that's a very specific determination. It means TWC believes you earned more at a job than your weekly benefit amount allows. Here's what to do: 1. File an appeal for this NEW issue right away (separate from your existing appeal) 2. In the appeal, clearly state you have not worked or earned any wages during the claim period in question 3. Try calling the TWC Tele-Serv system at 800-558-8321 to see if there's more information about the specific earnings they think you received 4. Contact your previous employer to make sure they haven't accidentally reported you as still working 5. Keep requesting payments every two weeks even if it says you're ineligible - this preserves your claim If you win your appeal, you'll receive back payments for any weeks you were eligible. The key is to appeal within the 14-day window.
Thank you SO much for this detailed information. I'm going to start working on the new appeal right now and try calling Tele-Serv. One quick question - should I mention my other pending appeal in this new appeal or keep them completely separate?
Keep them completely separate. Each appeal needs to focus on the specific determination letter it's addressing. Mixing the issues could confuse the process. Just make sure to include the determination ID number from the letter in your new appeal.
UPDATE: I finally got through to TWC this morning! Turns out my previous employer reported wages for me for last week (even though I haven't worked there since January). The agent said this happens sometimes when employers batch-report or make clerical errors. She put in a request to have the wages removed from my record, and said my payments should resume once that's processed. I also went ahead and filed the appeal just in case it takes them too long to fix it. Thanks everyone for your help!
NightOwl42
•glad u got it figured out! make sure u follow up if ur payment doesnt come through soon
Dylan Hughes
•This is exactly what I suspected! Good job getting it resolved. One tip: document everything. Write down the date/time of your call, the agent's name if they provided it, and what they told you. This documentation can be helpful if you need to reference this conversation in the future.
Join the conversation
This might sound crazy, but has anyone tried faxing TWC? I did this as a last resort and surprisingly got a response within a week. Worth a shot if you're desperate!
Woah, time traveler alert! 📠😂 But seriously, if it works, it works!
Lol I know right? Sometimes you gotta go old school to beat the system 😎
Andre Moreau
I had almost the identical situation happen with my paper license back in January, and I can confirm that DMing the CEO on Twitter actually worked for me! I know it sounds crazy, but after six weeks of getting nowhere, I sent him a DM explaining my situation, and his assistant contacted me within hours. Had my identity verified the next day. Worth trying alongside these other excellent suggestions. And definitely use the Claimyr service mentioned above - it's the only reliable way to actually reach a TWC representative these days.
0 coins
Nia Harris
That's amazing! I would never have believed contacting a CEO would work. My husband just sent a DM about 30 minutes ago. I'll update if we hear anything. And yes, we're definitely using Claimyr tomorrow morning. At this point we just need someone - anyone - at TWC to help break this logjam.
0 coins