I had almost the identical situation happen with my paper license back in January, and I can confirm that DMing the CEO on Twitter actually worked for me! I know it sounds crazy, but after six weeks of getting nowhere, I sent him a DM explaining my situation, and his assistant contacted me within hours. Had my identity verified the next day. Worth trying alongside these other excellent suggestions. And definitely use the Claimyr service mentioned above - it's the only reliable way to actually reach a TWC representative these days.

That's amazing! I would never have believed contacting a CEO would work. My husband just sent a DM about 30 minutes ago. I'll update if we hear anything. And yes, we're definitely using Claimyr tomorrow morning. At this point we just need someone - anyone - at TWC to help break this logjam.

I had the exact same thing happen only it was a different type of check that i failed. company told me that was why but then told TWC i was habitually late. totally false! what i learned in my appeal is that u need to focus on proving what they told u directly not why u failed the check. the twc judge person asked me specifically what my manager said the day i was fired. word for word. my manager didnt show up to the hearing and i won by default

To answer your question about employer payments - employers don't directly pay back benefits to TWC after losing an appeal. They pay unemployment taxes, and their tax rate can increase based on benefits charged to their account. This is likely why some employers contest claims or misrepresent termination reasons. For your appeal, focus on these key points: 1. You were meeting performance standards (bring performance reviews if available) 2. The EQIP check was beyond your control 3. Your termination was solely due to the background check, not performance 4. You have documentation proving the real reason Remember to maintain a professional tone during the hearing, even if your former employer makes false statements.

is anybody else frustrated that we even NEED to contact our senators just to get basic unemployment benefits????!! the system is completely broken!!

Just to follow up - I checked the TWC website and they posted an update about Hurricane Delores DUA claims yesterday. They acknowledged a "processing delay" affecting certain ZIP codes in the Corpus Christi area and said they're expediting reviews. You might be caught in this backlog. Did you receive a specific denial reason in your determination letter? If it mentions "insufficient documentation" that's usually fixable by submitting the correct paperwork through the appeal process. If it says "not affected by disaster" that's a different issue that might need the senator's help to resolve.

Hey, quick question - did you have any changes in your work situation during that pay period? Sometimes even a small shift can trigger a denial.

idk man, maybe its time to learn to code 💻

Has anyone had any luck contacting their state representative about TWC issues? I've heard sometimes they can help push things through.

Guys, I know it's frustrating, but please remember the TWC staff are probably overwhelmed too. My cousin works there and says they're understaffed and dealing with way more claims than usual. Doesn't excuse the bad service, but maybe explains it a bit.