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Ask the community...

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Based on what you're describing, this sounds like a wage reporting error. When you said "earnings exceed WBA" that's a very specific determination. It means TWC believes you earned more at a job than your weekly benefit amount allows. Here's what to do: 1. File an appeal for this NEW issue right away (separate from your existing appeal) 2. In the appeal, clearly state you have not worked or earned any wages during the claim period in question 3. Try calling the TWC Tele-Serv system at 800-558-8321 to see if there's more information about the specific earnings they think you received 4. Contact your previous employer to make sure they haven't accidentally reported you as still working 5. Keep requesting payments every two weeks even if it says you're ineligible - this preserves your claim If you win your appeal, you'll receive back payments for any weeks you were eligible. The key is to appeal within the 14-day window.

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Thank you SO much for this detailed information. I'm going to start working on the new appeal right now and try calling Tele-Serv. One quick question - should I mention my other pending appeal in this new appeal or keep them completely separate?

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Keep them completely separate. Each appeal needs to focus on the specific determination letter it's addressing. Mixing the issues could confuse the process. Just make sure to include the determination ID number from the letter in your new appeal.

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UPDATE: I finally got through to TWC this morning! Turns out my previous employer reported wages for me for last week (even though I haven't worked there since January). The agent said this happens sometimes when employers batch-report or make clerical errors. She put in a request to have the wages removed from my record, and said my payments should resume once that's processed. I also went ahead and filed the appeal just in case it takes them too long to fix it. Thanks everyone for your help!

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glad u got it figured out! make sure u follow up if ur payment doesnt come through soon

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This is exactly what I suspected! Good job getting it resolved. One tip: document everything. Write down the date/time of your call, the agent's name if they provided it, and what they told you. This documentation can be helpful if you need to reference this conversation in the future.

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Wait has he had ANY job since getting let go last year? Even part time work? Because if he got a new job and then lost THAT job within the last year, he could possibly file based on the newer job loss!

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He did some handyman work for cash over the summer but nothing with actual payroll. I don't think that would count, would it?

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Unfortunately, cash work wouldn't establish a new base period since those wages weren't reported to TWC through an employer's quarterly wage reports. Only W-2 employment or properly reported 1099 work (where the employer paid unemployment taxes) would qualify for establishing a new claim.

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Sorry to hear about your father in law's situation. My neighbor went thru something similar last year. The missed benefits hurt but the silver lining was that WorkForce Solutions helped him with his resume and he found a better job than his old one within 2 months!

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That's encouraging to hear! I think he's been feeling too old to start something new, but maybe with some support he'll feel differently.

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After you've been approved for benefits and your payment requests show as processed, there are 3 common reasons why money still doesn't show up on your card: 1. Payment hold due to identity verification issues (even if you already completed ID.me) 2. Bank routing/account verification problems 3. A system flag for potential fraud that nobody told you about The most effective solution is to request a supervisor who specializes in payment issues. Regular agents aren't trained to resolve these specific problems. The supervisor can see flags on your account that regular agents can't even access in the system. Also worth noting that TWC did just complete a major system update in March 2025 that's causing widespread payment delays. They're not announcing this publicly but it's affecting thousands of claimants.

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Thank you for this insight! So when I call and ask for a supervisor, should I mention one of these specific issues? Or just say I need a payment supervisor? I completed ID.me verification months ago when I first applied, so I'm shocked if that's suddenly an issue now after I already received some payments.

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update us if u get ur money!! im in same boat and need to know theres hope lol

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I definitely will! I'm calling again first thing tomorrow morning with all the advice from this thread. Fingers crossed something actually works this time.

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That's really good to know - I probably would have made that exact mistake. I'll keep doing my payment requests no matter what.

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One additional piece of advice - when you speak with TWC, specifically reference Texas Administrative Code §815.28(a)(2)(E) which states that good cause for refusing suitable work includes

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This might sound crazy, but has anyone tried faxing TWC? I did this as a last resort and surprisingly got a response within a week. Worth a shot if you're desperate!

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Woah, time traveler alert! 📠😂 But seriously, if it works, it works!

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Lol I know right? Sometimes you gotta go old school to beat the system 😎

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Guys, I just saw on the news that TWC is upgrading their systems next week. Might cause more delays, but hopefully it'll make things better in the long run. Hang tight!

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Great, more delays 🙄 Thanks for the heads up tho

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