TWC promised my 4 weeks of backpay was fixed but still NOTHING on my card 48 hours later

I had a similar issue last year with 3 weeks of missing payments. What finally worked for me was specifically asking for a 'payment trace' when I called. You need to use those exact words - a payment trace will show exactly where your money is stuck in their system. Also ask them to escalate to a supervisor who can actually push the payment through manually. Don't let them transfer you to another regular agent. The regular agents often don't have the system access to actually fix payment issues.

omg this happened to me!!! they kept saying it was fixed and then NOTHING. i called like 8 times and evry person told me something diffrent. so frustrating!!!!!

Check if your bank account information or debit card details are correct in the TWC system. Sometimes the payment shows as 'processed' on their end but it's trying to go to an expired card or wrong account number. You can verify this in your TWC account under Payment Option. I'd also recommend checking if your card is still active - the TWC debit cards expire every 2-3 years and they don't always notify you when they're sending a new one.

Have you tried using the Claimyr service? It saved me SO MUCH TIME when I had a similar payment issue. Instead of waiting on hold for hours, they got me connected to a TWC agent in about 20 minutes. The agent was able to see that my payments were stuck in a 'pending verification' status even though the website showed 'processed'. They fixed it while I was on the phone. You can check them out at claimyr.com - they have a video that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

THE SAME THING IS HAPPENING TO ME RIGHT NOW!!! I'm owed 5 weeks worth of payments. FIVE! And every time I call they say it's fixed but nothing ever shows up. This is absolutely criminal. My landlord doesn't care about TWC's 'system updates' - he just wants his rent!!! 😡😡😡

Here's what you NEED to do immediately: 1. File a formal complaint through the TWC Ombudsman office. Email Ombudsman@twc.texas.gov with your claim ID, contact info, and a timeline of everything that's happened. 2. Contact your state representative's office. They can often get TWC to respond much faster through legislative channels. 3. When you call again, immediately ask to speak to a supervisor or claims examiner. Regular phone agents cannot process manual payments. 4. Request a 'Payment Investigation' - this is different from a regular inquiry and forces them to document the issue and resolve it. The squeaky wheel gets the grease with TWC. Be persistent but professional.

anybody else notice that TWC ALWAYS has "system issues" whenever they owe u money lol but the system works PERFECTLY fine when they think u owe THEM money for overpayment 🙄

When you call TWC, make sure you have these specific details ready: 1. The exact 4 weeks you're missing payments for (dates) 2. Your claim ID number 3. The names of the previous agents you spoke with (if you wrote them down) 4. The processing status shown on your payment request history Also, check your correspondence inbox on the TWC portal. Sometimes they send a notice explaining why a payment is held up, but the notice doesn't generate an email or text alert. I've seen many cases where people were missing payments because of an unresolved issue they didn't even know about.

After you've been approved for benefits and your payment requests show as processed, there are 3 common reasons why money still doesn't show up on your card: 1. Payment hold due to identity verification issues (even if you already completed ID.me) 2. Bank routing/account verification problems 3. A system flag for potential fraud that nobody told you about The most effective solution is to request a supervisor who specializes in payment issues. Regular agents aren't trained to resolve these specific problems. The supervisor can see flags on your account that regular agents can't even access in the system. Also worth noting that TWC did just complete a major system update in March 2025 that's causing widespread payment delays. They're not announcing this publicly but it's affecting thousands of claimants.

update us if u get ur money!! im in same boat and need to know theres hope lol