TWC unemployment debit card delay - need faster payment alternatives?

Yes, you can change your payment method from the ReliaCard to direct deposit! Login to your TWC account, go to Payment Option, and select Direct Deposit. You'll need your bank account number and routing number. The change usually takes 5-7 business days to process, so it might not be faster for your current payment, but all future payments would go directly to your bank account.

the cards always take forever lol. mine took like 2 weeks back in january

Unfortunately, once the payment has been issued to the ReliaCard, TWC cannot redirect that specific payment to a different account. Your best option is to set up direct deposit for future payments as mentioned above. For your current situation, you have two options: 1. Continue waiting for the card to arrive 2. Contact U.S. Bank ReliaCard customer service directly at 1-800-657-6343 to ask if they can expedite your card delivery (sometimes they can for a fee) If you absolutely need funds now, you might want to call TWC to explain your situation. In rare hardship cases, they might be able to help, though this isn't guaranteed.

I was in the exact same boat a few weeks ago! Kept trying to call TWC to see if they could help but could never get through - busy signals for DAYS. I finally found this service called Claimyr that got me connected to a TWC agent in about 20 minutes instead of spending hours redialing. The agent couldn't transfer the current payment but was able to expedite my direct deposit setup for future payments AND gave me info to contact US Bank directly about rushing my card. Saved me a ton of stress! Check out their demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh or their website claimyr.com if you want to talk to a real person at TWC without the endless busy signals.

the same thing happened to me but with the twist that they mailed my card to my old address even tho i updated it in the system!!! make sure ur address is correct in both TWC and US Bank systems. sometimes they dont match up and thats another headache

This is EXACTLY why the Texas unemployment system is such a JOKE! They hold OUR MONEY hostage with these ridiculous debit cards that take FOREVER to arrive instead of just giving us a direct deposit option from the beginning!! My sister had to wait almost THREE WEEKS for her card earlier this year because it got "lost in the mail" - meanwhile her rent was late and she got charged late fees. Did TWC care? NOPE!!! The whole system is designed to make it as difficult as possible!

One additional tip - once you do receive your ReliaCard, you can transfer the funds from the card to your bank account through the ReliaCard mobile app or website. You'll need to set up the bank account as an external transfer option. The transfer typically takes 1-3 business days. This won't help with your immediate need, but good to know for when the card arrives.

my freind said if u call us bank and tell them its a emergency they might rush the card to u for a fee but it costs like $15 extra i think

also dont forget u need to activate the card as soon as u get it! my husband got his card and thought it was working but he never called the activation number so his card got declined at the gas station and it was super embarrassing

Update: I was able to get through to US Bank ReliaCard directly. They confirmed my card was mailed on the 21st and said they can't expedite it once it's already in the mail. BUT they did verify my current address is correct in their system, so hopefully it will arrive in the next few days. I also setup direct deposit on my TWC account for future payments. Thank you everyone for your help and suggestions!

I'm glad you were able to get some answers and set up direct deposit for the future! Just wanted to add that if your card doesn't arrive by early next week, you can also file a claim with USPS for a missing/delayed mail piece. Sometimes that helps track down where it might be stuck in the system. I had to do that once with an important document and it actually helped locate it at a sorting facility. Also, keep checking your mailbox daily - sometimes these cards come in plain envelopes that don't look official, so they're easy to miss among regular mail. Hope it shows up soon!

Just wanted to share my recent experience since I see you got some good advice here! I went through the exact same thing about 6 weeks ago - my ReliaCard took forever and I was stressing about rent. What really helped me was calling U.S. Bank early in the morning (like right when they open at 7am) - I got through much faster than calling during busy hours. They couldn't expedite my card either, but the rep was really helpful and walked me through setting up text alerts so I'd know the moment my card was activated and ready to use. Also, once I did get it, I immediately set up the mobile app and linked my regular bank account for transfers. Now with direct deposit set up like you did, future payments go straight to my bank. Hang in there - I know how frustrating it is when you need that money NOW, but it sounds like you're doing all the right things to get it sorted out!

I had a similar experience last year and it was so stressful! One thing that helped me while waiting for my card was reaching out to local food banks and community assistance programs. Many churches and nonprofit organizations have emergency assistance funds that can help with utilities or other urgent bills while you're waiting for your unemployment funds. Also, some utility companies have hardship programs where they'll give you an extension if you explain you're waiting for unemployment benefits. It doesn't solve the card delay problem, but it might help bridge the gap until your money arrives. You can search for "emergency assistance [your city name]" online to find local resources. Hope your card shows up soon!

I'm going through this exact same situation right now! My card was supposed to be mailed out last Friday and I'm still waiting. It's so frustrating when you have bills piling up and your money is just sitting there inaccessible. I called US Bank yesterday and they confirmed it was sent but couldn't give me a tracking number or expedite it. The worst part is not knowing if it got lost in the mail or is just taking forever. I'm definitely going to set up direct deposit like others suggested, but that doesn't help with the current payment. Has anyone had success with filing a complaint with TWC about these delays? It seems like this is a widespread problem that shouldn't be happening.

I went through this same nightmare about 3 months ago and it's absolutely maddening! What worked for me was calling US Bank ReliaCard multiple times throughout the day - I know it sounds crazy but different reps sometimes have different capabilities or willingness to help. One rep finally admitted they could put a "rush request" on my account even though my card had already been mailed, which somehow helped it arrive 2 days later instead of the full week they originally quoted. Also, if you have any friends or family who could spot you money for immediate bills, you could have them Venmo/Zelle you cash and then pay them back once your card arrives and you can access your funds. I had to swallow my pride and ask my brother for help, but it saved me from late fees on my car payment. The whole system is broken and puts people in impossible situations, but don't give up on calling US Bank - sometimes persistence pays off with getting a more helpful representative!