Can TWC send paper checks if I can't use the ReliaCard? Payment options help needed

Yes, TWC can definitely mail paper checks instead of using the ReliaCard! I had the same issue last year. You need to call the TWC Tele-Serv number and select the option for payment method changes. They'll help you switch from direct deposit/ReliaCard to paper checks. Just be prepared to verify your identity and explain why you need the change. The only downside is paper checks take about 7-10 days to arrive after your payment request is processed, while the card is usually faster.

GOOD LUCK getting through to anyone at TWC!!! I've been trying for TWO WEEKS to change my address and payment method. Their phone system is a JOKE - either busy signals or it hangs up after 30 minutes on hold. Their online system doesn't even have an option to switch from ReliaCard to checks! The whole system is designed to make it IMPOSSIBLE to get help when you need it. I'm beyond frustrated.

I had success using Claimyr to get through to TWC when I needed to change my payment method after moving. It's a service that holds your place in line and calls you when a TWC agent is available. Their website is claimyr.com and you can see how it works in their video demo (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh). It saved me days of redialing since I needed to talk to a real person about my payment options. Got through to TWC in about 45 minutes instead of spending days trying.

just fyi the reliacard can be used anywhere visa is accepted so u dont need 2 go to a branch. u can use atms or walmart or anywhere. but if u still want checks u gotta call them directly cant do it online

When I got unemployment last year, I started with the ReliaCard and then switched to direct deposit, which is another option if you have a bank account. For paper checks, you definitely need to speak with a TWC representative directly. They don't advertise it much, but it's an option for people in specific situations like yours. Best times to call are right when they open at 8:00 AM or between 4:00-5:00 PM. Avoid Mondays and Tuesdays when call volume is highest. And make sure you're calling the Tele-Center (not just Tele-Serv) since you need a person, not the automated system. The number is 800-939-6631.

my cousin had this happen when she moved and didnt update her address so the reliacard went to her old place. she ended up having to wait on hold for like 2 hours but finally got someone to switch her to paper checks. they came in about a week after her payment request was processed. just keep trying the number!

Just following up - were you able to get through to TWC about switching to paper checks? If you're still having trouble, you might also try reaching out to your state representative's office. They sometimes have direct contacts at TWC who can help resolve issues more quickly. I've seen several people in our local unemployment support group have success with this approach when they couldn't get through on the phones.

Just FYI - when they switched me to paper checks, the first one took almost 2 WEEKS to arrive, not the 7-10 days they promised. Make sure you have some backup plan for bills in case it takes longer than expected. The TWC rep told me checks go out on Tuesdays and Thursdays, so timing of your payment request can affect when the physical check actually gets mailed.

One other thing to keep in mind: when you receive paper checks, you still need to meet all the regular requirements like completing your work search activities (minimum 3 per week) and requesting payment on your assigned day. The payment method change doesn't affect any of your other unemployment obligations. Many people don't realize this and miss payments because they think the system works differently with checks.