TWC unemployment approved but payment issues - work search errors & missing debit card

ughhh the TWC website is THE WORST!! those errors happen to everybody I think. my cousin had the same error code last month trying to do his work search stuff. have u tried doing it super early in the morning like 5am? sometimes the website works better when less ppl are on it. also did u check if ur husbands bank info is right in the system? they might be trying to direct deposit instead of the card.

You're dealing with three separate but common TWC issues. Let me break this down for you: 1) Missing TWC debit card - If your husband selected the debit card option rather than direct deposit, the US Bank ReliaCard can take up to 21 business days to arrive (not calendar days). You can call US Bank directly at 800-657-6343 to check the status of the card or request a replacement. 2) Work search error 5302 - This usually indicates a server timeout issue. Try submitting only one work search activity at a time instead of multiple at once. Also, take screenshots of your work search details as backup proof in case you need to provide them later. 3) Payment processing delay - This is likely because the system is waiting for work search verification to complete. Since you're getting the error, the system is stuck in a loop. The most efficient way to resolve all three issues is to speak with a TWC claim specialist. Unfortunately, reaching someone is extremely difficult right now due to high call volumes.

when this happened to me last year I spent FOUR WEEKS trying to get someone on the phone with TWC. busy signals ALL DAY LONG... so frustrating!!! finally found something called Claimyr that got me through to a TWC agent in like 30 minutes! it basically calls for you and holds your place in line, then calls you when an agent picks up. saved me from losing my apartment honestly. their site is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh the agent fixed all my issues at once - got my card reissued and fixed the payment processing hang-up. hope this helps!!

Several important things you need to know regarding your situation: 1. The "payment processing" status means your payment request was accepted but there's likely a hold on actual payment distribution. This is common when there are work search verification issues. 2. For the missing debit card: TWC contracts with US Bank for the ReliaCard. The first card issuance can take 2-3 weeks, but replacement cards should arrive faster. As another commenter mentioned, you can contact US Bank directly. 3. The Error 5302 for work search submission is a known issue in the TWC system that's affected many claimants since their January 2025 system update. There are two workarounds: - Submit activities between 11pm-5am when server load is lowest - Call and have a TWC representative manually record your work search activities 4. If you're facing financial hardship, request an expedited payment when you do reach a representative. They can authorize an emergency payment in some cases. 5. Make sure your husband continues to request payment every two weeks even if you're having these technical issues. Missing a payment request period can cause much bigger problems.

TWC is a COMPLETE DISASTER!!! I went thru this EXACT same thing in December and January!!! The whole system is designed to FRUSTRATE people so they give up!!! I called 73 TIMES in one day and never got through!! They WANT you to fail at work search so they can deny benefits!! Its all rigged!!!!

my sister was having the exact same problem with the work search errors. she finally got someone on the phone who told her there was a CHECKBOX she needed to click at the very bottom of each work search entry that says "I certify this information is true" or something. its gray colored and really easy to miss. might be worth checking if youre missing that?

Based on your latest responses, it sounds like you have several good leads to try. One more thing to know: if your payment has been processing for three weeks, that's actually beyond the normal timeframe even with issues. Another option if you can't reach anyone by phone: TWC has in-person Workforce Solutions offices throughout Texas where staff can sometimes help with unemployment issues. They're not the same as dedicated TWC claim specialists, but they often have ways to escalate urgent cases and can help submit work search activities when the online system fails. Find your nearest location here: https://www.twc.texas.gov/directory-workforce-solutions-offices-services Just make sure to bring ID and all relevant TWC correspondence when you go.

did u try logging in with a different browser?? my TWC account always crashes with Chrome but works ok with Firefox sometimes. also check if AdBlocker is on, that can mess up the TWC site too i think

I had all three of these issues back in January! What ultimately worked for me was: 1. For the work search errors - I waited until 1am to submit mine (when server traffic is lowest) and it finally went through. 2. For the missing card - I discovered my address was slightly wrong in the TWC system (apartment number was missing). Double-check your address in your TWC account settings! Even small errors can prevent delivery. 3. For payment processing - Once I got the work search activities accepted, the payments processed within 48 hours. Don't give up! It's frustrating but fixable. And yes, Claimyr actually does work for getting through to TWC - I was skeptical too, but it saved me hours of redialing.