Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the TWC
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- Call the correct department
- Redial until on hold
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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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did u try logging in with a different browser?? my TWC account always crashes with Chrome but works ok with Firefox sometimes. also check if AdBlocker is on, that can mess up the TWC site too i think
We've tried Chrome, Edge, and Safari but not Firefox. Will download that and give it a try! And good call on AdBlocker - I'll make sure it's disabled. At this point we're willing to try anything! Thanks!
I had all three of these issues back in January! What ultimately worked for me was: 1. For the work search errors - I waited until 1am to submit mine (when server traffic is lowest) and it finally went through. 2. For the missing card - I discovered my address was slightly wrong in the TWC system (apartment number was missing). Double-check your address in your TWC account settings! Even small errors can prevent delivery. 3. For payment processing - Once I got the work search activities accepted, the payments processed within 48 hours. Don't give up! It's frustrating but fixable. And yes, Claimyr actually does work for getting through to TWC - I was skeptical too, but it saved me hours of redialing.
Thank you for sharing your experience! I just checked our address in the system and everything looks correct, but it's good to know that could be an issue. We're going to try the middle-of-the-night submission tonight. It's encouraging to hear that your payments processed quickly once the work search activities went through. Fingers crossed we have the same experience!
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my bro had his appeal approved but when he FINALLY got to talk to TWC they said he needed to send in MORE documentation for the weeks he wanted backpay for! make sure u check if theres any extra hoops they want u to jump thru!!!
When I won my appeal last year it took almost 2 weeks for the system to update but then like magic it suddenly showed eligible and I got all my backpay in one big deposit like 3 days later. The weirdest part was my online account still showed old disqualification messages in some places even after I got paid! Their system is so outdated. Congrats on winning btw, those appeal hearings are stressful af.
The hearing was terrible! My former employer totally lied about why I was let go. So glad the appeal examiner saw through it. Just wish this final part wasn't so stressful too.
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this is just BS companies pull to avoid their unemployment taxes going up!!! they wait till you've been getting benefits awhile then suddenly decide to fight it. companies should be FINED for filing frivolous appeals!!!!!
You're right that UI tax rates for employers can increase when former employees collect benefits. However, there's a legitimate appeal process for both sides to ensure fair outcomes. TWC hearing officers are generally very good at determining when an employer's claims don't match the evidence. If an appeal is found to be frivolous or made in bad faith, the hearing officer can note this in their decision.
After your hearing, regardless of the outcome, you'll receive a written decision in the mail within about 7-14 days. If the decision is in your favor, continue requesting payments as normal. If it's not in your favor, you have the right to appeal to the TWC Commission (the next level up). That appeal must be filed within 14 days of receiving the Hearing Officer's decision. One thing to keep in mind: even if you win this appeal, your former employer could potentially appeal to the Commission level as well. It's rare for employers to take it that far, but it can happen. Don't forget to print out all your work search activities and have them organized in case they come up during the hearing. Showing you've been actively looking for work can only help your case.
I didn't realize there was another level of appeal after this! I really hope it doesn't go that far. I'll definitely keep all my work search documentation handy for the hearing. I've been using a spreadsheet to track everything so it's all organized by date.
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i went thru this in january and its actualy FASTER to just go to ur local workforce center in person!! the one in north austin helped me get everything fixed in one visit. call centers r useless now with everyone trying to get thru. bring ID and social security card and they can pull up everything right there
This is great advice, but remember some Workforce Centers require appointments now, especially for unemployment issues (thanks COVID protocols that never went away 🙄). Call your local office first to check if they take walk-ins for UI claim issues. When I tried last month, they told me benefit questions had to be handled by phone or appointment only.
UPDATE: I tried that Claimyr service and IT WORKED! Got connected to a TWC rep in about 40 minutes (while I was able to do other things instead of sitting on hold). The agent was able to unlock my claim and helped me file for the weeks I missed. They could only backdate 3 weeks like someone mentioned, but at least I'm back in the system now. For anyone else dealing with this headache, it's worth trying - saved me days of frustration!
Thanks for letting us know! I might try that too. My claim has been stuck in 'pending' for 2 weeks and I can't get through to ask why.
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i think you should be fine. my cousin won his appeal and got all his money even though he didnt request payment for like 6 weeks. they just did it automatically when he won.
This is unfortunately incorrect information. TWC's official policy requires continued payment requests during appeals. Your cousin may have had a different situation or a very understanding agent who made an exception, but the official rule is that missed payment requests can lead to loss of benefits for those weeks, even if you win your appeal.
Update to my earlier comment: I just checked TWC's official documentation. If you missed payment requests because the system didn't allow you to request them (as opposed to simply forgetting), you can file for what's called "backdated payment requests" after winning your appeal. You'll need to explain that the system didn't provide the option. Don't wait though - call them now to document your situation and get proper guidance for your specific case.
This is such a relief! Thank you for looking into this further. I'll definitely call them tomorrow and will try that Claimyr service if I can't get through the regular way. I'll make sure to mention "backdated payment requests" specifically when I talk to them.
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Just want to add - when you file your wage claim, be SUPER specific about dates, amounts, and who you talked to. Include EVERYTHING. If you have text messages or emails about your missing check, upload those too. The more evidence the better because these companies will lie through their teeth to TWC!
Good to know. I've been keeping a log of all my calls but I'll make sure to include everything in the wage claim. Should I tell them I'm filing a wage claim before I actually do it? Or just go ahead and file?
Quick update to my earlier advice - when you file for unemployment, make sure to report that you've earned wages that weren't paid. There's a specific question about this in the application. This is important because TWC calculates your benefit amount based on your earnings, and you want those unpaid wages included. For your wage claim, you'll need to provide: - Your employment dates - Your regular pay rate - Hours worked that weren't paid - Names of managers/supervisors - Any written promises of payment And yes, file the unemployment claim ASAP because it can take 2-3 weeks for the first payment even after approval.
Thank you for the detailed info. I have all of this documentation ready. I'm going to file both claims today. Really appreciate everyone's help with navigating this!
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That's really good to know - I probably would have made that exact mistake. I'll keep doing my payment requests no matter what.
TWC appeal after termination - identity verification request AFTER hearing - good sign?
Got fired last month for supposedly breaking some BS company policy that nobody told me about during training. The funny thing is, my manager was doing the exact same thing I was! They were just looking for an excuse to get rid of people after our department merger. Anyway, TWC denied my initial claim saying it was misconduct, but I filed an appeal right away. Had my hearing on May 4th with the hearing officer. Thought it went okay but who knows. Just yesterday I got this email from TWC asking me to verify my identity through ID.me. This seems weird since my hearing was already over a week ago. Could this be a good sign they're getting ready to approve my benefits? Has anyone else had to do identity verification AFTER their appeal hearing? I'm stressing out because rent is due in 2 weeks and I've been living off savings. Really need these benefits to come through.
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just curious, what exactly was this policy they said you violated? sometimes the specific reason matters a lot for unemployment appeals
They said I violated customer privacy by accessing accounts without customer permission. But the reality is we ALL did this because the company gave us impossible service metrics to meet. They just decided to enforce it against me after we merged with another department and needed to cut staff. My boss was literally telling us to do this to meet our numbers, then threw me under the bus.
Based on what you've described, you have a strong case for your appeal, especially with evidence that your manager was doing the same thing. The key factors the hearing officer will consider are: 1. Was the policy clearly communicated to you? 2. Were you aware your actions violated company policy? 3. Was there selective enforcement of the policy? If your manager was actively doing or encouraging the same behavior, that significantly weakens the employer's misconduct claim. Regarding timeframes - TWC is required to issue appeal decisions within 60 days, but most come much sooner. The current average is about 21-28 days after the hearing. So you should receive something within the next 2-3 weeks. As for the ID.me verification - while it's not necessarily an indicator of your appeal status, it's actually good they're asking you to do it now rather than after the decision. This way, if your appeal is approved, there won't be additional delays before payments can start.
That's really helpful information, thank you! I definitely covered all those points in my hearing. The policy was buried in page 47 of an employee handbook that wasn't even given to us during training, and I had screenshots showing my boss doing the same thing. Feeling a bit more hopeful now.
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To clarify some confusion in this thread: TWC's payment processing system runs on a specific schedule regardless of what time you submit your payment request on your designated day. The system typically processes Wednesday requests overnight Wednesday into Thursday. After processing, it initiates ACH transfers to banks, which generally take 1-2 business days to complete. While some users report different experiences with timing, these variations are typically due to differences in how banks handle incoming ACH transfers, not differences in TWC's processing time based on when you submitted. For your specific situation with Discover, the standard timeline should apply, but as others have mentioned, the very first direct deposit after switching from paper checks might take an additional day for verification purposes.
I still swear doing it at midnight makes a difference! Maybe it's just my bank but I've tested it multiple times and midnight requests ALWAYS hit my account earlier than afternoon requests.
This is accurate information. The perception that midnight submissions are processed faster is likely confirmation bias. TWC processes requests in batches based on the designated payment request day, not the time of submission. Bank processing times and cut-off windows are what create the variations people experience.
Thank you everyone for all the helpful responses! I'm going to stick with my midnight plan just to be safe, but I'll prepare for the possibility it might not hit until Friday afternoon or even Monday if there's an extra verification step for first-time direct deposits. I'll definitely check the payment status page on Thursday to see if it shows as processed. Really appreciate all the detailed information - this community has been so helpful during this stressful time!
You're welcome! That's a good approach. Please update the thread once you receive your payment to help others who might have similar questions about timing in the future.
good luck! hope u get ur money on time
Yara Khoury
my brother had to pay back like $5000 to twc last year and he just ignored it. now they're garnishing his wages lol. dont be like my brother
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Connor O'Reilly
•YEP! They'll get their money one way or another. They can take your tax refunds too. And they add interest and penalties! The whole system is designed to squeeze every penny out of desperate people. It's disgusting.
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Keisha Taylor
Important point: If your second appeal is denied, you still have options before paying. You can request a payment plan to spread out the repayment, or in some cases, file for a waiver of overpayment if repaying would cause financial hardship. Don't ignore the overpayment notices though - that leads to collection actions including tax refund intercepts and eventual wage garnishment. Also, continue your work search and benefit requests while this is pending. The appeal process doesn't stop your ongoing benefits unless they specifically tell you otherwise.
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Miguel Alvarez
•Thank you for this advice. I've already started applying for other jobs just in case, even though I like my current position. I'm worried about making ends meet if I have to pay back nearly $3k all at once. If my appeal is denied, I'll definitely request a payment plan. What kind of documentation would I need for a hardship waiver?
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Keisha Taylor
•For a hardship waiver, you'll need to complete TWC's financial statement form showing your income, expenses, assets, and debts. Include documentation of essential expenses (rent/mortgage, utilities, medical costs, childcare if applicable). The key is demonstrating that repayment would prevent you from affording basic necessities. The bar is pretty high though - they don't approve these easily. Payment plans are granted much more routinely and can stretch payments over 12-24 months depending on the amount.
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