


Ask the community...
The TWC system is TERRIBLE about explaining this process!!! I went through this exact nightmare scenario last year and wasted TWO WEEKS trying to figure it out. When I finally got through to someone, they acted like I should have magically known all their stupid procedures. The online system should clearly explain what to do if you get a job and then lose it again! I swear they intentionally make it confusing so people give up and don't collect benefits they're entitled to!!
UPDATE: I finally got through to TWC this morning! For anyone who might have the same problem in the future: I called exactly at 8:00 AM and only had to wait about 20 minutes. The rep explained that since I stopped claiming when I got the job in March, everything was fine. My original claim from January was still valid, and I just needed to reactivate it. They asked about my most recent employment history and why I was laid off. The rep filed a new "additional claim" (that's what they call it) on my original claim. She said I should be able to request payment next week and will receive whatever balance I had left from my original claim. Thanks everyone for your help!
That's awesome! Your update is super helpful for anyone else who might run into this same situation. It's good to know that calling right at 8 AM actually works and that TWC was understanding about the whole situation. Thanks for sharing the details about the "additional claim" process too - I had no idea that's what they called it!
Checking back - were you able to get through to TWC? Since you found the determination letter requesting employment verification, you can actually upload the requested documents directly through your online portal without needing to call. Go to the "Unemployment Benefits Services" section, then look for "Request Information" or "Upload Documents." If the system doesn't allow you to upload documents for some reason, you can also fax them to 512-936-3250 (include your name and last 4 of SSN on each page). If the verification is all they need, your payment should process within 2-3 business days after they receive the documents.
Glad to hear you found the determination letter and were able to upload your documents! That's usually the main culprit when payments get stuck in pending status. Just wanted to add that if for some reason the review takes longer than expected, you can also try calling the TWC Appeals department at 512-463-2807 - they sometimes have shorter wait times and can look up the status of document reviews. Also, make sure to keep doing your work search activities and filing your payment requests on time even while the review is pending, otherwise you might create additional issues. Hope your payment processes soon!
my roommate requests on wednesday too and always gets it friday except one time they skipped a week and he had to call and turns out he answered something wrong on the payment request form so just double check ur answers
Just wanted to add that if you're really tight on timing, you can also set up text alerts through the ReliaCard website to get notified the moment your deposit hits. I was in a similar situation a few months ago where I needed to know ASAP when the money was available. The alerts come through pretty quickly - usually within an hour of the deposit posting. Better than constantly checking your balance and stressing out! You can set it up in the notifications section of your ReliaCard account.
Just wanted to share another potential fix that worked for me when I had this exact same issue a few months ago. If you're still having trouble after trying the early morning approach and email whitelisting, check if you have two-factor authentication enabled on your email account. Sometimes 2FA can interfere with automated emails like password resets. I had to temporarily disable 2FA on my Outlook account, request the reset email, then re-enable it afterward. The email came through within minutes once I did that. Also, make sure you're checking ALL folders in your email - not just spam, but also "Promotions," "Updates," or any other filtered folders your email client might be using. Gmail especially likes to sort automated emails into weird categories. Hope this helps someone else who's stuck in ID.me email hell!
This is such a helpful tip about 2FA potentially interfering! I never would have connected those two things. It's wild how many different technical factors can block these verification emails - between server timing, email provider filtering, security software, custom domains, and now 2FA interactions. This thread is like a master troubleshooting guide for ID.me email issues! Definitely saving this suggestion about temporarily disabling 2FA, and the reminder to check ALL email folders is spot on. Gmail's filtering system can be so unpredictable with where it puts automated emails. Thanks for adding another solution to the toolkit!
This thread is amazing! I just spent the last 30 minutes reading through all these solutions and I'm honestly shocked at how many different things can interfere with ID.me emails. I'm currently dealing with this exact issue - been trying to reset my password for 4 days with no luck. I'm definitely going to try the 5am approach tomorrow since that seems to have worked for multiple people here. I'm using Gmail so hopefully I won't run into the Outlook blocking issues, but I'll add those ID.me addresses to my contacts just in case. The suggestion about checking different email folders is really smart too - I've been so focused on spam that I didn't think to look in other filtered folders. Going to do a thorough search tonight. It's frustrating that accessing our own benefits requires this level of technical troubleshooting, but I'm so grateful for communities like this where people actually share real solutions instead of just complaining. Will definitely update everyone on what works for me!
Hiroshi Nakamura
To address your follow-up question about payment requests - yes, you should absolutely continue requesting payments on your assigned day even while waiting for your determination letter. When your claim is approved, TWC will release payments for any eligible weeks you've already requested (assuming you met all requirements like work searches for those weeks). The determination letter will be posted in your TWC correspondence inbox, which is different from your regular email. Log into your TWC account, go to Claim and Payment Status, and check the Correspondence Inbox tab. You can also sign up for text or email notifications when new correspondence is posted. If you don't see a determination letter within 5-7 business days, it might be worth trying to contact TWC directly for an update. The 'no response' from your employer is generally positive, but final decisions can still take some processing time in their system.
0 coins
GamerGirl99
•Thank you so much! I'll keep checking my correspondence inbox and continue requesting payments. I really appreciate everyone's help explaining all this!
0 coins
Natasha Kuznetsova
Just wanted to add my experience to help ease your worries! I went through this exact same situation about 6 months ago. When TWC told me my employer "responded with no response," I was confused too, but it ended up being great news. My employer basically chose not to fight my claim, which meant TWC approved my benefits based on my version of events. I got my determination letter 4 days after that phone call, and it was approved! They also paid me retroactively for all the weeks I had been requesting payments during the waiting period. The key thing is to keep doing everything you're supposed to do - request payments on your assigned day, do your work searches, and keep detailed records. One tip: set up text notifications in your TWC account if you haven't already. That way you'll get alerted immediately when your determination letter is posted instead of constantly checking your correspondence inbox. Good luck - it sounds like you're in a really good position!
0 coins