I'm dealing with a similar situation right now and your story is giving me so much hope! My employer is also trying to claim "misconduct" for what were legitimate sick days with proper documentation. What really strikes me about your case is how obviously wrong their "call avoidance" claim is - you literally weren't even at work those days! That's such a clear misrepresentation of the facts that it makes me wonder if they're banking on you not showing up to defend yourself. I've been reading through all the advice here and it's incredibly valuable. The key points I'm taking away are: stay organized with your documentation, focus on facts not emotions during the hearing, and remember that the employer has to prove "willful misconduct" - which is impossible when you followed proper procedures. Your text message evidence sounds rock solid. Combined with medical documentation, you should be able to easily prove you did everything right. These big companies often try to intimidate people out of appealing, but it sounds like TWC hearing officers are good at spotting these tactics. Keep us updated on how your hearing goes! Stories like yours are helping so many of us feel confident about fighting back instead of just accepting unfair denials.

I just wanted to add my voice to everyone encouraging you to fight this appeal! I won a similar case about 6 months ago where my employer tried to claim "insubordination" for what was actually me following safety protocols they had trained me on. The thing that really helped me was understanding that TWC hearing officers hear these bogus "misconduct" claims all day long. They know the difference between real misconduct and employers just trying to avoid paying unemployment. When you have documentation showing you followed proper procedures (like your text messages proving you called in sick), it becomes really obvious who's telling the truth. Your employer's "call avoidance" claim for days you weren't even at work is so contradictory that it actually strengthens your case. It shows they're either completely confused about the facts or deliberately misrepresenting what happened. Either way, it makes them look unreliable to the hearing officer. One thing I learned during my process: these hearings move pretty quickly, so having your evidence organized and your timeline clear in your head really helps. It sounds like you're already doing that preparation work, which puts you way ahead of most people who go into these hearings unprepared. Best of luck on March 16th - you've definitely got this!

I'm dealing with this exact same issue right now! I paid my overpayment online yesterday and then requested my weekly benefits this morning before reading all these responses. Now I'm panicking that they're going to double-charge me too. Based on what everyone is saying, it sounds like calling TWC immediately is the only way to prevent this mess. I'm going to start calling first thing tomorrow and keep trying until I get through. It's so frustrating that their systems don't talk to each other properly - you'd think in 2025 they would have figured this out by now! Thanks to everyone who shared their experiences, at least now I know what to expect and what to ask for when I finally reach someone.

I've been through this exact situation twice in the past year and unfortunately TWC's systems are still not properly synced up. Here's what I learned: even though you have a confirmation number for your payment, their benefits processing system often doesn't recognize it in time. The key is calling them BEFORE your payment processes (sounds like you have until Friday). When you call, don't just ask if they received your payment - specifically request that they put a "payment hold" or "deduction block" on your account until their systems sync up. Get the rep's name and a reference number for the call. If you can't get through on the main line, try calling different TWC office numbers directly - sometimes those have shorter wait times. I ended up having to file a formal complaint through their website to get my double payment refunded last time, so definitely try to prevent it rather than fix it after the fact!

Based on everything you've shared, I think you have a good case. Make sure to provide TWC with these details about your tardiness reasons when they contact you. The fact that your final tardy was to take your child to school when your spouse couldn't is particularly relevant - TWC often recognizes family obligations as reasonable causes. If you do receive a denial, don't panic. The appeal process is straightforward: 1. Submit your appeal online or by mail within the 14-day deadline 2. Prepare a simple statement explaining why you believe the decision was incorrect 3. Gather any documentation supporting your explanation 4. Participate in the telephone hearing when scheduled Approximately 30-40% of initial denials are reversed on appeal, especially in cases like yours where the "misconduct" is debatable.

Congrats on getting approved! Your case gives me hope for others dealing with similar situations. It's really encouraging to see that TWC does take the time to evaluate each case individually rather than just automatically denying anyone who was terminated. Your experience shows how important it is to document everything and be prepared to explain the circumstances. For anyone else reading this thread who might be in a similar situation - don't give up if you get an initial denial. The appeal process exists for a reason and cases like this prove it can work. Thanks for sharing your outcome with the community!

I'm going through this exact same nightmare right now and it's such a relief to find others dealing with it too! My account got flagged yesterday completely out of nowhere - I've been filing correctly for months and suddenly I'm locked out for "suspected fraud." The stress is unreal because I depend on these benefits to pay rent. Reading through all these comments is both terrifying and hopeful. It sounds like this is happening to a ton of people and their fraud detection system is just completely broken. I'm going to try calling that direct fraud hotline number (800) 252-3642 that Oliver mentioned at exactly 8 AM tomorrow with all my documents ready. Has anyone had success getting through on weekends or are weekdays the only option? I'm worried about taking time off work to deal with this but it sounds like that might be necessary. This whole situation is so frustrating - we're already struggling financially and then they make us jump through hoops just to access benefits we're entitled to! 😤 Will definitely keep everyone posted on how it goes. Thanks for all the detailed advice and phone numbers - this community is a lifesaver! 🙏

This is incredibly frustrating and you have every right to be stressed about it! I went through the exact same thing about 6 weeks ago - logged in one morning and boom, account disabled for "suspected fraud" when I knew I hadn't done anything wrong. The panic is real when your benefits are on the line. Here's what finally worked for me: Call the TWC main line at (800) 939-6631 but ask specifically to be transferred to the "Account Security Department" - don't waste time with general customer service. I found calling around 8:15 AM (not exactly at opening) sometimes had shorter hold times, maybe because everyone else was calling right at 8:00. When you get through, have your SSN, photo ID, and any TWC correspondence ready. Be prepared to answer security questions about your employment history. The rep told me their fraud detection algorithm has been way too aggressive lately and flagging legitimate accounts left and right. In my case, it took about 3-4 business days to get fully resolved after the call, but I could see my account status change within 24 hours. They said the "suspected fraud" designation would be completely removed from my file. The whole system is a mess but don't lose hope - most of these flags are false positives. Keep calling until you get someone who can actually help, and make sure to get a reference number for your case. You've got this! 💪

I'm in almost exactly the same boat! Just lost my full-time job at a logistics company but I'm still working part-time at a coffee shop on weekends. I've been so anxious about this whole situation - constantly worried that TWC made some kind of error approving my claim and that I'll get hit with a massive overpayment demand later. Reading through everyone's responses here has been incredibly reassuring though. It sounds like as long as I keep reporting my coffee shop earnings honestly on every payment request, I should be fine. I had no idea that partial unemployment was actually designed for situations like ours where you lose your main income source but still have some work coming in. I'm definitely going to start keeping better records like some of you suggested - screenshots of payment confirmations and a simple spreadsheet tracking what I report each week. The anxiety about potential overpayments has been keeping me up at night, but hearing from people who successfully went through this process without issues really helps calm my nerves. Thanks for asking this question - you probably helped way more people than you realize who are dealing with the same fears!

I just wanted to add my experience as someone who went through this exact situation about a year ago. Lost my full-time position at a call center but kept my part-time evening job at a gym. I was absolutely terrified about the same thing - convinced that TWC had made some kind of mistake and would come after me for overpayments later. What really helped me understand the situation better was learning that Texas has one of the more generous partial unemployment systems in the country. They specifically account for people who lose their primary job but still have some income coming in. The formula they use (which @Manny Lark explained perfectly) is actually pretty fair - you're not getting penalized dollar-for-dollar for your part-time work. I ended up collecting partial benefits for about 6 months and never had any issues. The key things that gave me peace of mind were: 1) Always reporting every single hour and dollar from my gym job, 2) Keeping screenshots of each payment request confirmation, and 3) Understanding that the TWC system is pretty good at catching major eligibility issues upfront during the application process. Your anxiety is totally normal and understandable, but you're handling this exactly right. Keep being transparent about your retail earnings and don't let the scary stories online psych you out too much!