update?? were u able to file yet??

Glad to hear you got it sorted out! For anyone else dealing with this same issue, another tip is to try filing your claim very early in the morning (like 6-7 AM) or late at night when there's less traffic on the TWC servers. Sometimes the system glitch is worse during peak hours when everyone's trying to access it. Also, if you do get through to file online eventually, make sure to print or screenshot EVERYTHING - confirmation numbers, application pages, etc. The TWC system has been known to "lose" applications during these database hiccups.

I'm in a very similar boat - filed on June 30th after being laid off and it's been over 2 weeks with the same issue. My TWC account only shows my expired claim from early 2023, and when I call the automated line I get the "pending employer response" message. What's really frustrating is that I can't even tell if my new claim was properly submitted since there's no trace of it anywhere in my account. I've been keeping up with work search requirements and plan to do my payment request this Sunday even though I can only see the old claim. This thread has been super helpful - at least now I know this is a widespread system issue and not something I did wrong during the application process. Really hoping both of our claims get sorted out soon because rent is due next week!

I'm dealing with this exact same issue! Filed my claim on June 29th after being laid off and it's been over 2.5 weeks now with no updates. My account only shows my expired claim from late 2022, and I get the same "pending employer response" message when I call. What's really concerning me is that my former employer has a history of being slow to respond to official requests - they took forever to send my final paycheck too. I've been doing my work search activities and payment requests like everyone suggested, but the financial stress is getting intense. Has anyone had success getting their employer to respond faster, or is it really just a waiting game? I'm tempted to reach out to HR myself but don't want to accidentally complicate things with TWC. This thread has been so helpful though - at least I know the system issues are real and it's not just me!

Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!

I'm dealing with this exact same issue right now! Completed ID.me verification 10 days ago, got all the confirmations, but TWC still shows pending. It's so relieving to see I'm not alone and that there's actually a known system glitch causing this. Based on what everyone's shared, I'm going to try the Claimyr service first since I can't afford to spend another week on hold, and if that doesn't work I'll visit my local TWC office with all my documentation. Thank you all for sharing your experiences and solutions - this thread is incredibly helpful for those of us stuck in this frustrating situation!

Quick update - I just checked my TWC account today and my status changed from "Appeal Pending" to "Eligible" and there's a determination letter dated yesterday in my correspondence! The hearing officer ruled in my favor since the employer failed to appear and present evidence of misconduct, plus my witnesses' testimony proved inconsistent application of company policy. All my backpay is being processed now! Just wanted to share the good news and timeline - it took exactly 8 days from hearing to determination in my case. Thanks everyone for your support and advice during this stressful time!

Congratulations @NeonNebula! That's fantastic news and gives me so much hope for my own case. Eight days is pretty quick too - I'm on day 3 since my hearing so I'll keep checking my account obsessively. Your situation sounds almost identical to mine - employer no-show, witness testimony about inconsistent policy enforcement, and no prior warnings. Really appreciate you coming back to update us with the good news. Can't wait to hopefully post my own success story soon! 🤞 For anyone else going through this process, it seems like having witnesses who can testify about similar situations is really key. Thanks to everyone who shared their experiences here - this community has been a lifesaver during this stressful time.

I'm so glad you were able to get this resolved! Your experience really highlights how broken the TWC phone system is - being stuck for days over a simple 4-minute identity verification is absolutely ridiculous. I'm in a similar situation right now (got approved but can't request payments without talking to someone) and have been calling nonstop for 3 days with no luck. I'm definitely going to try that Claimyr service you mentioned since the traditional calling method clearly isn't working. It's insane that we have to resort to third-party services just to access benefits we're entitled to, but desperate times and all that. Thanks for following up with your resolution - it gives me hope that once I actually get through, it'll be something simple that can be fixed quickly. The anxiety of not knowing what's wrong with your account while your bills pile up is the worst part of this whole process.

I'm dealing with this exact same issue right now and this thread has been incredibly helpful! I got approved for benefits two weeks ago but the TeleServ system keeps saying I need to speak with a representative before any payments can be released. I've been calling obsessively with zero luck getting through. What's particularly frustrating is that TWC doesn't give you ANY indication of what the issue might be - no error codes, no explanation, just "you must speak with a representative." It's maddening when you're already stressed about finances and then get stuck in this bureaucratic nightmare. I'm going to try both the Claimyr service mentioned here and visiting my local Workforce office. It's ridiculous that we have to jump through these hoops for what's likely a simple verification issue, but I'm willing to try anything at this point. Thanks to everyone who shared their experiences - at least now I know I'm not alone in this mess!