TWC sent replacement check instead of direct deposit - now the check is missing

Oh man, USPS has been TERRIBLE with mail delivery lately!!! I had the same thing happen last month - tracking said delivered but nothing showed up for like 4 days after that. But then it randomly appeared in my mailbox on Wednesday. Give it one more day before panicking.

If your check is truly lost, you'll need to call TWC directly to report it and request a replacement. They typically have a 5-7 day waiting period after the expected delivery date before they'll consider a check missing. When you get through to them, they'll put a stop payment on the original check and issue a new one, but fair warning - the replacement process can take 7-10 business days. As for switching back to direct deposit, check your correspondence history in your TWC account. There might be a notice explaining why your payment method changed. Sometimes this happens if your bank rejected a deposit or if there was a verification issue with your account.

wait a day or two more, mail is super slow now. my neighbor had check come 6 days after tracking said it would arrive. usps is mess

I went through this exact situation last year. Here's what you need to do: 1. Call TWC at 800-939-6631 first thing Monday morning to report the missing check (good luck getting through) 2. When you finally reach someone, ask them to check why your payment method changed from direct deposit to paper check 3. Request they place a stop payment on the missing check 4. Ask them to reissue the payment via direct deposit if possible 5. Update your banking information if there were any issues The bank freeze you mentioned likely triggered their system to default to a paper check. I discovered their system automatically switches to checks if there's ANY issue with direct deposit processing. I'd also suggest using Claimyr (claimyr.com) to get through to a TWC agent faster. I was on hold for hours until I tried their service. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh In my case, it took about 5 business days to get a replacement payment after they confirmed the check was lost.

The TWC system is GARBAGE. This happened to me TWICE last year! They switched me from direct deposit to paper checks without any notification and then both checks got "lost" in the mail. When I FINALLY got through to someone after calling for THREE DAYS STRAIGHT, they told me I had to wait TEN BUSINESS DAYS before they would even START the replacement process!!! I almost got evicted waiting for them to fix THEIR mistake. The whole system is designed to make it as difficult as possible to get YOUR money.

One more important tip: When you talk to TWC, make sure to ask them to update your payment method back to direct deposit for future payments. You'll need to provide your banking info again and possibly complete a new direct deposit authorization form. Also, check your correspondence inbox on the TWC portal - there should be a notice explaining why they switched your payment method in the first place.

my buddy had this happen and the next day his neighbor brought over his mail that got delivered to wrong address. maybe check with neighbors?

Any update? Did the check show up today??

After you get this resolved, make sure to set up direct deposit again through your TWC account. Go to the Payment Option page and select Direct Deposit, then enter your bank info. The system will make you verify your routing and account numbers twice to avoid errors. It typically takes one payment cycle for the direct deposit to activate again. Also, document everything about this situation - dates, names of representatives you speak with, and any confirmation numbers they provide. This documentation will be helpful if there are any issues with the replacement payment.