TWC requesting additional info after first DUA payment - phone claim confusion

This happened to me last year. When you switch from online to phone requests (or vice versa), it sometimes triggers their system to require verification. They probably need additional income documentation since you're on DUA. Self-employed claims get more scrutiny because they want to verify your income hasn't changed. Have you uploaded your 1099s and business tax documents to your account portal? If not, do that ASAP before trying to call.

the same thing happend to me!! so annoying. they made me verify my identity AGAIN even tho i already did the id.me thing. try checking ur correspondence inbox, might have something in there they didnt tell u about

THE TWC SYSTEM IS BROKEN!!!! I swear they do this ON PURPOSE to make people give up. When I was on DUA they kept asking for the same documents over and over again. And good luck getting through on the phone - I spent WEEKS trying to reach someone. This is how they save money - make the process so frustrating that people just quit trying. You'll probably need to send in MORE proof of your self-employment even though you already did it once. Keep ALL your emails and documents so you can prove what you've already submitted!!!

When a DUA claim switches from online to phone processing, it frequently triggers an additional verification protocol. This is actually normal, though frustrating. TWC requires quarterly income verification for self-employed individuals, and the system sometimes flags accounts during payment method changes. You need to call the DUA-specific line at 800-939-6631 rather than the general TWC number. They'll likely ask you to verify: 1. Your identity again (even though you've done ID.me) 2. Updated income documentation 3. Work search activities (DUA requires 3 per week) Make sure you have your claim ID number ready when you call. The hold times are currently running 2-3 hours during mornings, so be prepared to wait.

I had something like this happen in January. For me, it was because my work search logs didn't match up with what they were expecting for a self-employed person. They wanted me to show how I was trying to get my business back up and running, not just regular job applications. Might be worth checking if that's your issue too?

I went through this exact issue last month. After trying to reach TWC for almost a week with no luck, I finally used Claimyr (claimyr.com) to get through to an agent. It was the only way I could actually talk to someone without spending days hitting redial. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Turns out they needed me to verify some information about my self-employment that wasn't clear from my initial application. Got it resolved in one call once I actually reached someone. For DUA claims specifically, they often need to verify consistency between your payment requests and your initial application info.

hey did u check if ur supposed to be applying for regular UI instead of DUA? sometimes the system gets confused about which program ur supposed to be on

To follow up on what you asked earlier about timing - for me, once I actually got through to someone, it took about 3 business days for them to process the additional information and release my payment. The biggest obstacle was actually reaching a person. Try calling right when they open at 7:00 AM or during lunch hours when call volume sometimes dips.

i think everyone has to do the quarterly income verification thing now. my brother had to do that too. anoying but just part of the process i guess

Update: I finally got through this morning! Called right at 7:00 AM like someone suggested. Turns out they needed me to verify some inconsistency between my first payment request (online) and second one (phone). The agent said sometimes the system flags accounts when you switch methods. She also mentioned that they're phasing out the old DUA program and transitioning self-employed people to regular UI with the self-employment option, which might have triggered the additional verification. All sorted now! Thanks everyone for your help.