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TWC claim status changed from 'under review' to new message - does this mean approval?

Y'all I'm freaking out right now and need some help understanding what's happening with my TWC claim! For the past 3 weeks it's been stuck on that 'TWC is reviewing your claim' status message. I just checked my account 10 minutes ago and now it's showing something completely different!! The review message is gone and replaced with new text (didn't think to screenshot the old message). I can't tell if this means I was approved or denied though??? There's no payment info yet but the status definitely changed. Has anyone seen this before? How long after the status changed did you actually get your first payment? I'm down to my last $240 and rent is due next week!!

Layla Mendes

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What exactly does the new message say? Hard to tell you anything without knowing the actual status message that's displaying now.

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Omg sorry I was so excited I forgot to include that! 😖 It now says 'Your claim has been processed. If eligible, your first payment request can be submitted on 04/29/2025.' Does that mean I'm approved???

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That's good news! It means your claim has been processed and entered into their system. While it doesn't 100% guarantee you'll receive payments (there could still be eligibility issues), it's definitely a positive step. The system is now allowing you to submit payment requests, which usually means they've completed their initial review. Make sure you submit your payment request exactly on 04/29 - not before, not after. Also verify you've completed your work search activities (minimum 3 per week in Texas) and documented them properly. You'll need to report those when you request payment.

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Thank you SO MUCH for explaining!! I've been documenting my work search activities but I wasn't sure if I needed exactly 3 or more. I've been doing about 5-6 each week just to be safe. Will definitely submit my payment request right on 4/29!

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Aria Park

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its good but dont count on it yet. my brothers claim said the exact same thing last month but then he got a determination letter 2 days later saying he was disqualified becuz of how he left his job. TWC is a mess rn

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Oh no, that's scary! I quit after my hours got cut from 40 to 15 per week so I'm worried they might consider that voluntary. Ugh this waiting game is torture.

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Noah Ali

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Just went through this exact same situation last month! That message is actually a GOOD sign, but not a guarantee. Here's what happens next: 1. You'll submit your first payment request on 4/29 2. They'll process it within 2-3 business days 3. If approved, you'll see a payment date posted with the deposit hitting your account 1-2 days after that date BUT - and this is important - check your Determination Letters section DAILY! If there are any issues with your claim (like how you separated from your employer), they'll send you a determination letter before your payment request date. Some issues can be resolved quickly, others require appeals. In my case, I got approved, but my coworker with the same situation got a letter with questions about her job separation that delayed her payments by 2 weeks.

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Thank you for the detailed timeline! This helps so much. I'll check my determination letters section every day and hope nothing pops up there. Did you get paid after your first payment request or did it take multiple requests?

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Noah Ali

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I got paid after my first request, but it took 4 business days to process. The deposit came 1 day after the payment date posted in my account. BTW - since you mentioned your hours were cut from 40 to 15, make sure you have documentation of that (emails, schedule changes, etc). That's considered a "substantial reduction in hours" which usually qualifies for benefits, but your employer might contest it. Having proof ready will save you headaches if they try to claim you just quit without good cause.

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That's a great tip! I have text messages from my manager showing the schedule change and an email where I asked for more hours and was told they weren't available. I'll keep those handy just in case.

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Congrats! Now the TWC waiting game begins! 😂

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Seriously! The amount of stress this process causes should qualify as its own part-time job lol

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If you need to contact TWC about anything before your payment request date (or if something goes wrong after), I'd recommend using Claimyr.com to get through to an agent quickly. TWC's phone lines are impossible right now - I spent 3 days trying to get through before finding this service. They connected me to a TWC agent in about 20 minutes. They have a video demo that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Worth it when you absolutely need to speak to someone and can't wait weeks for an email response.

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Aria Park

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does that actually work??? ive been trying to get thru for 2 weeks about my missing payment

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Thank you for this! I'll definitely keep it as an option if I have any issues. I've been trying to call about this status change but haven't gotten through once.

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Olivia Harris

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dont forget that u have to do ur work searches BEFORE ur payment request date... u cant just make them up when u request payment or TWC can disqualify u for misrepresentation (happened to my roommate

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Yes, I've been keeping track of all my applications in a spreadsheet with dates, company names, position titles, and how I applied. Hope that's enough detail!

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That's perfect documentation. One more tip - if you submitted your claim 3 weeks ago, you may be eligible for back payments for the weeks you've been waiting. When you do your first payment request, the system should prompt you about these weeks. Make sure you have your work search activities documented for ALL weeks since you first filed, not just going forward.

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Oh wow, I didn't know about the back payments! That would be amazing. I've been documenting my work searches since day one of filing, so I should have everything needed. Thanks again for all your help!

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