TWC appeal after termination - identity verification request AFTER hearing - good sign?
Got fired last month for supposedly breaking some BS company policy that nobody told me about during training. The funny thing is, my manager was doing the exact same thing I was! They were just looking for an excuse to get rid of people after our department merger. Anyway, TWC denied my initial claim saying it was misconduct, but I filed an appeal right away. Had my hearing on May 4th with the hearing officer. Thought it went okay but who knows. Just yesterday I got this email from TWC asking me to verify my identity through ID.me. This seems weird since my hearing was already over a week ago. Could this be a good sign they're getting ready to approve my benefits? Has anyone else had to do identity verification AFTER their appeal hearing? I'm stressing out because rent is due in 2 weeks and I've been living off savings. Really need these benefits to come through.
18 comments
Zane Hernandez
This actually might be a positive sign! Identity verification is typically something they require before they can process payments. So the fact they're asking for this now could mean the appeal examiner is leaning toward a favorable decision. In my experience, they wouldn't bother with ID verification if they were planning to deny you. Make sure you complete the ID.me verification ASAP - it can take 24-48 hours to process once you submit everything, and you don't want that delaying your payments if your appeal is approved. They'll need your driver's license or state ID, and you'll have to do a video selfie too.
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Cassandra Moon
•That makes me feel better! I'll do the ID.me verification today. Do you know how long after the hearing I should expect to get the decision letter? It's been 8 days already.
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Genevieve Cavalier
i got fired for 'violating policy' too but my boss was just mad i took too many bathroom breaks (health condition). they denied me first but i won my appeal. took like 3 weeks to get the decision tho ughhh
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Cassandra Moon
•3 weeks?! That's so long to wait. Did they make you do ID verification during that time too?
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Ethan Scott
I don't think the ID.me thing means anything about your appeal decision. They're just making everyone do it now. I had to do it twice because my first verification expired before they finished processing my claim. Such a pain.
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Lola Perez
•Agree - the ID.me stuff is completely separate from your appeal decision. They started requiring it for everyone back in 2021 to cut down on fraud. But definitely do it ASAP because it can cause massive delays if you don't.
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Nathaniel Stewart
The ID verification is standard procedure and doesn't necessarily indicate anything about your appeal status. However, if your manager was doing the same thing you were fired for, that's VERY relevant to your appeal! Did you mention this during your hearing? Did you have any evidence or witnesses who could confirm this? And don't worry too much about the timing - appeal decisions can take anywhere from 1-4 weeks after the hearing in my experience. The system is backlogged. If you haven't received a decision within 3 weeks of your hearing date, I'd recommend calling TWC to check on the status. Of course, getting through to them can be nearly impossible these days.
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Cassandra Moon
•Yes, I definitely brought that up during the hearing! Even had screenshots of my boss doing the same thing (accessing customer accounts to help meet their service metrics - which is what I got fired for). The hearing officer seemed pretty interested in that evidence. I'll try to be patient about the decision, but it's hard when you're watching your bank account drain. I've tried calling TWC multiple times but can never get through.
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Riya Sharma
I went through almost the exact same situation last year. Fired for "policy violation" that was selectively enforced. What helped me win my appeal was proving that the policy wasn't clearly communicated and wasn't enforced consistently. Regarding the ID.me verification - it has nothing to do with your appeal decision, BUT you absolutely need to complete it as soon as possible. If your appeal is approved, they won't release any payments until your identity is verified. I learned this the hard way and lost almost 3 weeks of payments because my ID.me verification was delayed. By the way, if you're struggling to get through to TWC on the phone, I found a service called Claimyr that really helped. It basically holds your place in line and calls you when an agent is available. Saved me hours of redial frustration. Their website is claimyr.com and they have a video demo here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh
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Cassandra Moon
•Thanks for sharing your experience! That's exactly what happened to me - selective enforcement of a policy that wasn't even in our training materials. I've finished the ID.me verification this morning just to be safe. I'll check out that Claimyr service. At this point I'd try anything to actually speak to someone at TWC!
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Santiago Diaz
THE WHOLE SYSTEM IS RIGGED!!! I got fired for some made up policy violation too and my appeal has been "pending" for THREE MONTHS!!! Every time I call TWC I get disconnected or they say "someone will call you back" AND THEY NEVER DO!!! The ID.me thing is just another hoop they make us jump through hoping we'll give up. DON'T TRUST ANYTHING THEY SAY!!!
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Nathaniel Stewart
•I understand your frustration with the system, but three months for an appeal decision is extremely unusual. Something isn't right with your claim. Have you requested to speak with a supervisor? Or contacted your state representative's office? They often have direct channels to TWC for constituent services.
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Zane Hernandez
Just wanted to follow up on something important - when you get your appeal decision (hopefully a positive one), make sure you continue submitting your payment requests every two weeks even while waiting for the ID.me verification to process. If you miss payment request weeks while waiting for ID verification, you won't be able to claim those weeks retroactively. The system requires you to request payment for each eligible week, regardless of whether the payment is on hold for verification.
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Cassandra Moon
•Good to know! I've been doing my payment requests every two weeks even though they all say "$0" while my appeal is pending. Fingers crossed that changes soon.
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Ethan Scott
just curious, what exactly was this policy they said you violated? sometimes the specific reason matters a lot for unemployment appeals
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Cassandra Moon
•They said I violated customer privacy by accessing accounts without customer permission. But the reality is we ALL did this because the company gave us impossible service metrics to meet. They just decided to enforce it against me after we merged with another department and needed to cut staff. My boss was literally telling us to do this to meet our numbers, then threw me under the bus.
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Nathaniel Stewart
Based on what you've described, you have a strong case for your appeal, especially with evidence that your manager was doing the same thing. The key factors the hearing officer will consider are: 1. Was the policy clearly communicated to you? 2. Were you aware your actions violated company policy? 3. Was there selective enforcement of the policy? If your manager was actively doing or encouraging the same behavior, that significantly weakens the employer's misconduct claim. Regarding timeframes - TWC is required to issue appeal decisions within 60 days, but most come much sooner. The current average is about 21-28 days after the hearing. So you should receive something within the next 2-3 weeks. As for the ID.me verification - while it's not necessarily an indicator of your appeal status, it's actually good they're asking you to do it now rather than after the decision. This way, if your appeal is approved, there won't be additional delays before payments can start.
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Cassandra Moon
•That's really helpful information, thank you! I definitely covered all those points in my hearing. The policy was buried in page 47 of an employee handbook that wasn't even given to us during training, and I had screenshots showing my boss doing the same thing. Feeling a bit more hopeful now.
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