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TWC denied my claim saying I quit - but I was caring for my hospitalized newborn during hurricane flooding

So frustrated right now! TWC denied my unemployment claim stating I 'voluntarily quit' my job. This is completely false! What actually happened: my newborn was admitted to the hospital THE DAY the hurricane hit. I immediately notified my manager that I couldn't come in until my baby was released from hospital. Instead of understanding, they just removed me from the schedule completely. They actually expected me to show up for work the day after the hurricane when roads were completely flooded, businesses everywhere were closed, and I was at the hospital with my newborn who needed medical care for 3 days straight! How is this considered 'quitting'?? I've already submitted an appeal but I'm worried sick about finances. Has anyone successfully appealed a wrongful voluntary quit determination, especially with a family medical situation? What are my realistic chances of winning this appeal and getting my benefits?

yeah she got all the back money at once. was like 6k cause it took like 3 months total. but she had to request payment every 2 weeks whole time like someone else already said

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Since your separation involves both a medical issue and a natural disaster, make sure to specifically mention both during your appeal hearing. TWC has special provisions for both situations. The natural disaster element (hurricane flooding) adds substantial weight to your case since TWC recognizes this as a legitimate barrier to work. Also worth noting: if you've worked for this employer for over a year, mention that too. Longer employment history works in your favor for these types of appeals.

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This is great to know. I had been with this company for almost 2 years before this happened. I'll definitely mention both the medical emergency and the hurricane flooding barriers during my hearing.

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TWC hearing scheduled - employer falsely claiming 2 write-ups but I never received second one + reported sexual harassment

I need advice ASAP! My former employer terminated me and told TWC I had 2 write-ups, but I only ever received ONE. The second write-up they're claiming never happened - I was never given any documentation or told about it. What really happened was I reported my manager for sexual harassment, retaliation, and creating a hostile work environment multiple times. I have all the emails I sent to HR documenting everything. After my third report, they suddenly fired me - feels like they just got tired of dealing with my complaints. My claim has been processing for over a month now. Will TWC ask me to provide my evidence about the harassment reports? Will they require HR to show documentation of this supposed second write-up? I'm getting really anxious waiting and worried they'll just take the employer's word for it. Anyone dealt with something similar? How thoroughly does TWC investigate these cases?

To answer your follow-up question - you should wait for the scheduled fact-finding interview before submitting your evidence. During that call, the examiner will tell you how to submit your documentation. They typically give you a specific fax number or email address that goes directly to your claim examiner. And yes, absolutely continue requesting payment every two weeks while waiting for a determination. This is essential even if your claim is in pending status. If you're ultimately approved, you'll only receive benefits for weeks you properly requested payment.

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Got it - I'll wait for their instructions on how to submit everything. Is there anything specific I should say or avoid saying during the interview?

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During your fact-finding interview: DO: - Stick to factual statements - Reference specific dates and events - Clearly state you never received a second write-up - Explain your harassment reports chronologically - Ask for the employer to provide proof of the second write-up - Stay calm and professional DON'T: - Use emotional language or appear angry - Make general accusations without evidence - Interrupt the examiner or employer - Bring up unrelated workplace issues - Speculate about employer motives without evidence Remember that everything is being recorded, and the examiner is looking for clear, factual information to make their determination. Your documentation will speak for itself if organized properly.

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This is extremely helpful - thank you! I'll practice keeping my responses factual and calm. It's been so stressful waiting that it's good to know exactly what to expect.

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TWC W-2 showing overpayment I already repaid - help with tax reporting

So frustrated with TWC right now! I just got my unemployment tax documents for 2025 and there's a major problem. Last spring, TWC paid me benefits ($3,200) while my case was still being reviewed, then later determined I wasn't eligible and demanded the money back. I repaid the entire amount in July, and they even sent me a confirmation letter acknowledging the repayment. But now my W-2G form from TWC shows the full benefit amount without reflecting my repayment! It's like I'm being taxed on money I didn't actually keep. Has anyone dealt with this before? Do I need to file an amended W-2? Call the IRS? I called TWC three times but keep getting disconnected after waiting 45+ minutes. Tax deadline is approaching and I'm panicking!

isnt it up to the irs not twc? maybe u should ask them

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No, TWC is responsible for issuing the correct 1099-G form since they're the ones who paid the benefits. The IRS just receives the information TWC reports. TWC needs to correct their reporting by issuing a corrected form.

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One more thing - check if you repaid the money in the same calendar year you received it. If you got the benefits and repaid them within 2025, then the 1099-G should show the net amount. If you got the benefits in 2024 but repaid in 2025, things get more complicated and you may need to use the "claim of right" doctrine when filing. Something to ask about when you reach TWC.

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Both the payment and repayment were in 2025, so hopefully that simplifies things. Received payments in March/April and repaid in July.

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That's good news! In that case, TWC definitely should issue a corrected 1099-G showing only the net amount you actually kept. Be persistent!

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TWC denied me in March, reapplying in September - will my benefit amount change?

Hi everyone, I'm in a weird situation with TWC. Back in March, I applied for unemployment after losing my restaurant job, but I was denied because I didn't have enough qualifying wages in my base period. I found temporary work after that, but now I'm unemployed again as of last week. My question is: if I reapply now in September, will TWC recalculate my benefit amount using my newer earnings from April-August, or are they going to use the same earnings record from when I applied in March? I made about $9,800 working the temp job over the summer. Would really appreciate any insights because I'm trying to figure out if it's even worth applying again.

GET READY FOR THE TWC NIGHTMARE!!! I reapplied after being denied the first time too and they STILL messed up my wages even though I had proof. Took 5 WEEKS and MULTIPLE CALLS to get it fixed!!!! Their system is complete garbage and they don't care at all about people who need help. Hope your experience is better than mine but I'M NEVER COUNTING ON TWC AGAIN!!!!

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omg i feel this in my soul. took me 7 weeks last time!!!!

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Just wanted to follow up on something important - since you mentioned this temp job lasted April-August, make sure you have documentation ready in case there's any confusion about why it ended. If it was truly a temporary position with a defined end date, that's usually pretty straightforward for TWC to process. In my experience, when reapplying after a previous denial, it sometimes triggers additional review because they see you in their system already. Don't get discouraged if you have to wait a bit longer than a first-time applicant might.

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Amina Sy

Author

That's good to know. I do have an email from the temp agency stating the assignment end date, so I'll keep that ready. I appreciate all the helpful advice everyone has shared!

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Need TWC phone number that won't disconnect after 30 min hold time

I've tried calling the TWC main number 5 times this week about my delayed benefits, and EVERY SINGLE TIME I get disconnected after waiting 30+ minutes. It's so frustrating! My claim has been pending for 3 weeks and I need to speak to someone ASAP about why it's stuck. Does anyone know an alternative number or method to get through to an actual TWC agent? I can't afford to keep wasting hours getting nowhere with this automated system. I've already tried calling at different times (early morning, mid-day, right before closing) and it's always the same result - long wait then disconnection. HELP!

I had to call over 50 times in one day last year to get through. Started at 7am and just kept redialing whenever it disconnected me. Finally got through around 2pm. The system is DESIGNED to make you give up. Once I finally got a person, they fixed my issue in literally 5 minutes. It was a simple data entry error that had my claim stuck for weeks! Keep trying and document EVERYTHING - dates, times, how long you waited before disconnection. You might need it if you end up filing a complaint.

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This is why I ended up giving up on my last claim. After weeks of trying, I just couldn't keep fighting the system. THEY WANT US TO GIVE UP!!!

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50 times?! That's insane. I don't have that kind of time or patience, but I guess I don't have much choice. I'm worried mine is also just a simple error that's keeping all my money held up.

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Update on your situation? Were you able to get through using any of these methods? I'm curious which one worked because I might be facing the same issue soon with my claim renewal.

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I tried the Claimyr service that someone recommended above and actually got through! Took about 15 minutes total instead of the hours I was wasting before. Turns out my claim was stuck because my identity verification through ID.me hadn't properly connected to my TWC account. Agent fixed it in a few minutes once I actually got someone on the phone. Payments should start processing in 3-5 business days they said.

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