Quick update on appeal timelines - I was at the Workforce Solutions office yesterday for a job fair, and the staff mentioned they're seeing TWC appeals getting scheduled faster now than a few months ago. The current backlog is about 4-5 weeks from filing to hearing date for most cases. Also, regarding your evidence - make sure you have documentation showing you reported the equipment issues to your employer multiple times. In work-from-home cases, TWC looks closely at whether you made reasonable efforts to resolve technical issues before they led to your termination.

Just wanted to follow up - after you get through to TWC, ask them specifically about a "quality control review" of your case. Sometimes they can flag obvious determination errors for review before the actual appeal hearing. It doesn't always work, but I've seen it help speed things up in cases with clear documentation like yours.

After you've been approved for benefits and your payment requests show as processed, there are 3 common reasons why money still doesn't show up on your card: 1. Payment hold due to identity verification issues (even if you already completed ID.me) 2. Bank routing/account verification problems 3. A system flag for potential fraud that nobody told you about The most effective solution is to request a supervisor who specializes in payment issues. Regular agents aren't trained to resolve these specific problems. The supervisor can see flags on your account that regular agents can't even access in the system. Also worth noting that TWC did just complete a major system update in March 2025 that's causing widespread payment delays. They're not announcing this publicly but it's affecting thousands of claimants.

update us if u get ur money!! im in same boat and need to know theres hope lol

Heads up - those appeal hearings are super formal! Judge made me swear an oath and everything lol. But dont be nervous just tell truth. I would check mail settings too sometimes TWC emails go to spam

Has anyone actually used that Claimyr service mentioned above? I've been trying to get someone at TWC on the phone for days and I'm desperate, but wondering if it's legit before I try it.

I had almost the identical situation happen with my paper license back in January, and I can confirm that DMing the CEO on Twitter actually worked for me! I know it sounds crazy, but after six weeks of getting nowhere, I sent him a DM explaining my situation, and his assistant contacted me within hours. Had my identity verified the next day. Worth trying alongside these other excellent suggestions. And definitely use the Claimyr service mentioned above - it's the only reliable way to actually reach a TWC representative these days.

That's amazing! I would never have believed contacting a CEO would work. My husband just sent a DM about 30 minutes ago. I'll update if we hear anything. And yes, we're definitely using Claimyr tomorrow morning. At this point we just need someone - anyone - at TWC to help break this logjam.

is anybody else frustrated that we even NEED to contact our senators just to get basic unemployment benefits????!! the system is completely broken!!

Just to follow up - I checked the TWC website and they posted an update about Hurricane Delores DUA claims yesterday. They acknowledged a "processing delay" affecting certain ZIP codes in the Corpus Christi area and said they're expediting reviews. You might be caught in this backlog. Did you receive a specific denial reason in your determination letter? If it mentions "insufficient documentation" that's usually fixable by submitting the correct paperwork through the appeal process. If it says "not affected by disaster" that's a different issue that might need the senator's help to resolve.