Texas Unemployment

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Can't reach Texas Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call
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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

TWC marked me ineligible due to employer mistake about doctor restrictions - need to bypass appeal wait

I'm in a frustrating situation with TWC. I was hired for a seasonal position but couldn't start on my scheduled first day because I was in a car accident. This was literally the ONLY day they allowed new hires to begin. I immediately explained the situation to the employer, but somehow they got confused and reported to TWC that I had started working (which I never did) and that I had medical restrictions preventing me from working (which is completely false). Now TWC has marked my claim as ineligible and is demanding overpayment! I've submitted all the documentation proving I had no medical restrictions and was fully able to work - just couldn't start on that specific day because of the accident. But they're making me go through a formal appeal process that could take months. My bills are piling up and I can't wait that long. Has anyone found a way to speed up this process or get TWC to review my case faster? Is there a specific department I should contact? Any advice would be really appreciated!

This system is RIGGED against us regular people!!! I swear TWC just automatically sides with employers no matter what evidence you have. I fought an appeal for 5 months only to win and then they STILL took 3 more weeks to resume my payments. The whole thing is designed to make you give up.

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facts!!! they hope ppl just give up and dont fight it. same with all government stuff tbh

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I was in a somewhat similar situation with incorrect reporting from an employer. I tried for weeks to get through on the TWC phone lines with no success. I finally used Claimyr (claimyr.com) and got connected to a TWC representative in about 15 minutes. The agent was able to review my documentation immediately and flag my case for expedited review since it was clearly an employer reporting error. Saved me potentially months of waiting for the formal appeal. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

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Thank you for this recommendation! I'll check out Claimyr right now. At this point, anything that can help me get in touch with an actual person at TWC would be worth it. The constant busy signals and disconnections are making this situation even more stressful.

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Why is my husband's Hurricane Baryl claim showing as regular TWC unemployment instead of disaster assistance?

My husband filed for unemployment last week after his workplace closed due to Hurricane Baryl damage. When he was applying online, he specifically selected the disaster-related option, but now when we check his TWC account, it's showing up as "regular unemployment" and not disaster assistance. Is this normal? We're confused because he only needed assistance for that one week his job site was closed due to flooding, but now his claim is stuck in "review status" for almost 7 days. Will this affect his benefits? He's back at work now but still needs that one week of help. Does anyone know if the system automatically converts disaster claims to regular UI or if there's something wrong with his application?

My cousin's boyfriend had the exactt same thing happen after his factory closed for Baryl. It took them forever to process but he did get paid eventually. The whole system is confusing.. I think he had to call them like 3 times to fix something with his dates tho.

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That's a good point about dates. @OP, make sure your husband is very clear about his work separation date and return-to-work date on all communications with TWC. Any discrepancies in dates can cause delays in processing.

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Thank you all for the helpful information! I've made notes about everything. He'll definitely continue with the payment request process and make sure to accurately report his return-to-work date. It's a relief to know this is normal handling for disaster claims. If we don't see any updates in the next week, we might try that Claimyr service to get through to TWC directly. I really appreciate everyone taking the time to explain how this works!

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TWC reporting requirements: Do loans count as income when filing weekly payment requests?

I'm freaking out a little bit here. I just got approved for my TWC benefits last week and filed my first payment request yesterday. But today, my brother loaned me $2,500 to help with rent until my unemployment kicks in. Do I have to report this loan as income on my next payment request? Will TWC reduce my benefits because of it? I don't want to get hit with an overpayment later or be accused of fraud, but it's a LOAN not income, right? I'm going to pay my brother back once I'm receiving benefits regularly. Anyone know the official rule on this?

I swear the TWC system is DELIBERATELY CONFUSING just to trip people up!!! I had the exact same question last month about my student loan disbursement and spent DAYS trying to figure it out. The payment request just asks "did you work" and "did you earn money" - if it's a LOAN, you didn't EARN it, so logically it shouldn't count! But trying to get a straight answer from TWC is impossible!!

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Mei Zhang

Author

OMG yes! It feels like walking through a minefield sometimes. I've been stressing about this all day.

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So this is slightly off-topic but when I was dealing with a reporting question like yours, I found it super helpful to check the TWC Claimant Handbook. They have a PDF version on their website that gets into the details of what counts as income. It specifically talks about reportable earnings being from services performed (aka work). Loans definitely don't qualify as that.

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Great suggestion! The Claimant Handbook is definitely a useful resource. To add to this, when you're completing your payment request, TWC specifically asks "Did you work?" and "Did you earn wages?" - receiving a loan doesn't involve working or earning wages, so it wouldn't be reported in your payment request. Keep in mind that while loans aren't reportable for unemployment purposes, different rules may apply for other government programs like SNAP or Medicaid.

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TWC demanding repayment after I quit daycare job due to documented child abuse - can I appeal?

I'm in a horrible situation and desperately need advice. I was terminated from my main job in August and qualified for unemployment benefits shortly after. In September, I took a part-time position (10 hours weekly) at my daughter's daycare facility while continuing my job search. The pay was minimal so I remained eligible for partial unemployment and continued filing my payment requests. During my employment at the daycare, I witnessed multiple instances of child abuse, neglect, and unsanitary conditions that were absolutely shocking. I documented EVERYTHING - sent multiple emails and texts to the director about these issues, took photos of unsafe conditions, and eventually filed a formal complaint with Texas Child Care Licensing. Their investigation found numerous violations (I have copies of their reports). After enduring this for 2 months and seeing minimal improvements despite the state's involvement, I resigned in November and immediately withdrew my daughter from the facility. I continued receiving partial unemployment until my last payment request on December 11. Yesterday I received a determination letter from TWC stating I owe back nearly $4,100 in benefits received after quitting the daycare job! They're claiming I left without good cause connected with the work. This seems completely wrong to me. Isn't documented child abuse and unsafe conditions considered good cause for leaving employment? I have extensive evidence including the state licensing investigation results. Has anyone successfully appealed something like this? I'm panicking about this repayment amount and want to know if I have a chance with an appeal. What documentation should I include? Do I need to get statements from other parents who pulled their kids out for similar reasons?

Did anyone else read that new Austin daycare exposé article last week?? The conditions in some of these places are HORRIBLE and the state does almost nothing!! OP I totally believe your story and hope TWC does too!!

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Just wanted to add - make sure you request a telephonic hearing if possible. It's usually less stressful than appearing in person, and you can have all your documentation spread out in front of you during the call. When TWC schedules your hearing, they'll send instructions about how to submit evidence beforehand - follow those instructions EXACTLY and submit everything at least 3 business days before your hearing date. Also, after submitting your appeal, keep an eye on your mail. TWC will send a hearing notice with the date/time, usually 2-3 weeks after you file your appeal. If you miss your hearing, it's extremely difficult to get it rescheduled.

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TechNinja

Author

Thank you for these tips! I've started organizing all my evidence chronologically. Should I also request my daughter's attendance records from the daycare to prove when I withdrew her, or is my resignation letter enough?

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If you can get those attendance records, definitely include them! The more documentation showing the timeline of events, the better. Also include any communications about withdrawing her that mention safety concerns as the reason.

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Can my father-in-law file for TWC benefits a year after being let go?

My father-in-law lost his job last April when his company downsized. He never filed for unemployment because he always thought you could only get benefits if you quit your job (which is actually backwards from how it works, I now realize). He was let go through no fault of his own but has been struggling financially using his savings this whole time. Is it too late for him to file a claim with TWC now? It's been over a year already. Does Texas have some kind of time limit or can he still get some help even though so much time has passed? He's 59 and having trouble finding work in his field.

Wait has he had ANY job since getting let go last year? Even part time work? Because if he got a new job and then lost THAT job within the last year, he could possibly file based on the newer job loss!

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He did some handyman work for cash over the summer but nothing with actual payroll. I don't think that would count, would it?

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Unfortunately, cash work wouldn't establish a new base period since those wages weren't reported to TWC through an employer's quarterly wage reports. Only W-2 employment or properly reported 1099 work (where the employer paid unemployment taxes) would qualify for establishing a new claim.

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Sorry to hear about your father in law's situation. My neighbor went thru something similar last year. The missed benefits hurt but the silver lining was that WorkForce Solutions helped him with his resume and he found a better job than his old one within 2 months!

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That's encouraging to hear! I think he's been feeling too old to start something new, but maybe with some support he'll feel differently.

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