Texas Unemployment
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TWC benefits if husband is forced to quit by hostile managers?
My husband just texted me that his managers have been making his work life miserable - changing his schedule last minute, criticizing everything he does, and assigning him impossible tasks. It seems like they're deliberately trying to push him out and make him quit. If this continues and he does end up quitting, would he qualify for TWC unemployment benefits? I told him to document everything and talk to HR first, but I'm worried they're all working together. He's been at this company for 4 years with excellent performance reviews until new management took over 2 months ago. Can anyone tell me what counts as 'constructive discharge' or 'good cause to quit' in Texas? I need to give him good advice before things get worse.
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TWC ID.me verification confusion - did I do it right or am I missing steps?
I just completed what I think is the ID.me verification for my TWC unemployment claim, but I'm not sure if I did it correctly. All I did was create an account on ID.me and verify my email address. The system didn't ask me to upload my driver's license or do a video selfie or anything like that, which seems weird based on what I've read online. Has anyone gone through this recently? Am I missing steps that will delay my claim? My benefits are on hold until this verification is complete, and I'm getting really worried about making rent next month. Thanks for any help!
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I had to do my ID.me verification about 2 months ago and there were definitely multiple steps involved. After creating your account, you need to specifically go through the identity verification process which is different. Don't worry though! Just log back in and look for the verification steps. Have your driver's license or passport ready, and be prepared to take a selfie with your phone or computer camera. The whole process took me about 15 minutes once I found the right section. One tip: make sure you're using a device with a good camera for the facial recognition part. I tried on my old phone first and it kept failing, but worked fine on my laptop.
Great tip about using a device with a good camera. I'll use my newer phone instead of my laptop with the bad webcam. Thanks!
Just wanted to follow up - were you able to complete the full ID.me verification? If you're still having issues, remember that you can also check your claim status on the TWC Tele-Serv system at 800-558-8321. Sometimes the phone system will give you more specific information about what's holding up your claim than the website does.
Yes! I finally got it all done yesterday. You were all right - there were multiple verification steps I needed to complete. The facial recognition worked on the second try, and my TWC account now shows that my identity has been verified. Such a relief! Thank you all for your help!
TWC claim says I'm 'medically unable to work' but I'm not - phone line hangs up when I try to fix it!
I'm at my wit's end with this TWC issue! When I call the Tele-Serv line to check on my unemployment benefits, the automated system tells me I'm 'medically unable or unwilling to work' which is completely FALSE. The system gives me an option to press 1 if this information is incorrect, but then the call just disconnects every single time! I've tried calling back at different times of day (early morning, afternoon, even right when they open) and the exact same thing happens. I've been trying for over a week now. I'm perfectly able and eager to work - I was laid off from my warehouse job last month and have been actively applying everywhere. Has anyone else dealt with this specific error message? Is there another number I should try? I need to get this fixed ASAP because I'm missing payment requests and bills are piling up. I've also tried sending messages through the TWC portal but no response yet.
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I HATE the TWC phone system with a passion!!!! Been on unemployment twice in 3 years and BOTH times had major issues. The whole system is designed to make you give up I swear!!!!
UPDATE: I finally got this resolved! I used Claimyr to get through to TWC (took about 30 minutes instead of endless redials). The agent explained that when I filled out my initial claim, I had checked a box asking if I had any work restrictions, and I had put "none" but somehow their system flagged it as a medical issue. The agent removed the medical flag immediately and reset my claim status to active. She said my payment requests were in the system and should now process within 2-3 business days. Such a relief! Thanks everyone for the advice. If anyone else runs into this "medically unable to work" error message when you're perfectly fine, definitely get through to a live person - the automated system can't fix this particular issue.
Great to hear! This is exactly the process I was describing. The system often misinterprets certain answers on the initial application, and only an examiner can correct these types of flags. Glad you got it sorted out!
glad it worked out for you! the twc system is so broken sometimes
TWC phone lines suddenly jammed again - can't get through like during Covid
Is anyone else having trouble getting through to TWC on the phone again? I've been trying for 3 days straight at different times (6:58am, 12:30pm, 4:45pm) and it's ALWAYS busy. Just keeps saying 'all representatives are busy' before disconnecting me. I haven't had this problem since the height of Covid when everyone was applying at once. I just need clarification on why my payment amount changed this week - not super urgent but still important for my budget planning. Has TWC reduced their staff? Did something happen to cause a surge in calls? Any tips on actually reaching a human being? This is getting ridiculous!
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Just to follow up on that earnings reduction - Texas uses a formula where they deduct approximately 75-80% of your reported earnings from your weekly benefit amount. So if you reported $175, they'd reduce your benefit by around $131-140, which matches what you experienced. This is normal and should only affect the week where you reported earnings. Your next payment request should go back to the full amount if you don't report additional earnings.
THANK YOU! This is exactly what I needed to know. So if I understand correctly, next payment should go back to normal as long as I don't pick up any more side jobs? That's a huge relief - I can handle one reduced payment but was worried this was permanent.
Correct! The reduction only applies to weeks where you report earnings. Each payment request is calculated independently, so your benefit amount will return to normal for weeks where you don't report income. Just make sure you continue to meet your work search requirements (minimum 3 activities per week) for each payment request.
Thank you so much! This forum has been more helpful than days of trying to reach TWC. I'll still try to get through on the phone to confirm, but this gives me peace of mind.
TWC appeal hearing after 2 years - can I win if I appealed late due to COVID question error?
So my TWC appeal hearing is FINALLY happening after I filed over 2 years ago. I'm freaking out because I think I messed up by answering one of those COVID-related eligibility questions incorrectly. When I realized my mistake, I tried to appeal immediately but couldn't get through to anyone on the phone for WEEKS (kept getting busy signals or disconnected). By the time I managed to submit my appeal request, it was well past the 14-day deadline. The determination letter said I wasn't eligible for benefits because of how I answered the COVID question, but it was honestly just confusion about what they were asking. I've got my hearing scheduled next Tuesday and I'm super worried the late appeal timing is going to automatically disqualify me regardless of my actual eligibility. Has anyone successfully won their appeal when they submitted it after the deadline? Will they even consider my explanation about the COVID question confusion or just dismiss everything because I was late appealing? I really need this resolved - they're saying I owe $8,900 in overpayments!
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After reading through this thread, I want to emphasize a few important points about your specific situation: 1. The "COVID question" misunderstanding was extremely common and many people have won appeals on this basis. Particularly the question about "refusing work due to COVID concerns" confused thousands of claimants. 2. For your late appeal defense, make sure to emphasize that you attempted to appeal IMMEDIATELY after receiving the determination, not after receiving an overpayment notice. This distinction matters to the hearing officer. 3. Present your evidence in chronological order: determination received on X date, phone attempts on these dates (show call log), email attempts on these dates, and finally when your appeal was accepted. 4. If possible, bring a witness who can testify that they observed your attempts to contact TWC during that period. The fact that your hearing is happening now indicates TWC has at least accepted your appeal for consideration, which is already a positive sign.
Thank you for breaking this down so clearly. I'll definitely organize my evidence chronologically. And yes, the "refusing work due to COVID concerns" was EXACTLY the question I misunderstood! I thought they were asking if I had general COVID safety concerns, not if I had refused a specific job offer. I'll make sure to explain this clearly at the hearing.
Just make sure you dress professionally for the hearing (even if it's over the phone or video) and be SUPER respectful to the hearing officer. My husband won his appeal even though he was like 3 weeks late filing it, but he had documentation showing he tried calling multiple times. The hearing officer was actually pretty understanding about how hard it was to reach TWC during that time. Good luck!
Keisha Taylor
update?????? did he talk to HR yet?
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Zainab Ahmed
He had his meeting with HR yesterday. They seemed concerned and said they'd
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