Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I HATE the TWC phone system with a passion!!!! Been on unemployment twice in 3 years and BOTH times had major issues. The whole system is designed to make you give up I swear!!!!
UPDATE: I finally got this resolved! I used Claimyr to get through to TWC (took about 30 minutes instead of endless redials). The agent explained that when I filled out my initial claim, I had checked a box asking if I had any work restrictions, and I had put "none" but somehow their system flagged it as a medical issue. The agent removed the medical flag immediately and reset my claim status to active. She said my payment requests were in the system and should now process within 2-3 business days. Such a relief! Thanks everyone for the advice. If anyone else runs into this "medically unable to work" error message when you're perfectly fine, definitely get through to a live person - the automated system can't fix this particular issue.
Great to hear! This is exactly the process I was describing. The system often misinterprets certain answers on the initial application, and only an examiner can correct these types of flags. Glad you got it sorted out!
glad it worked out for you! the twc system is so broken sometimes
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Just to follow up on that earnings reduction - Texas uses a formula where they deduct approximately 75-80% of your reported earnings from your weekly benefit amount. So if you reported $175, they'd reduce your benefit by around $131-140, which matches what you experienced. This is normal and should only affect the week where you reported earnings. Your next payment request should go back to the full amount if you don't report additional earnings.
THANK YOU! This is exactly what I needed to know. So if I understand correctly, next payment should go back to normal as long as I don't pick up any more side jobs? That's a huge relief - I can handle one reduced payment but was worried this was permanent.
Correct! The reduction only applies to weeks where you report earnings. Each payment request is calculated independently, so your benefit amount will return to normal for weeks where you don't report income. Just make sure you continue to meet your work search requirements (minimum 3 activities per week) for each payment request.
Thank you so much! This forum has been more helpful than days of trying to reach TWC. I'll still try to get through on the phone to confirm, but this gives me peace of mind.
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After reading through this thread, I want to emphasize a few important points about your specific situation: 1. The "COVID question" misunderstanding was extremely common and many people have won appeals on this basis. Particularly the question about "refusing work due to COVID concerns" confused thousands of claimants. 2. For your late appeal defense, make sure to emphasize that you attempted to appeal IMMEDIATELY after receiving the determination, not after receiving an overpayment notice. This distinction matters to the hearing officer. 3. Present your evidence in chronological order: determination received on X date, phone attempts on these dates (show call log), email attempts on these dates, and finally when your appeal was accepted. 4. If possible, bring a witness who can testify that they observed your attempts to contact TWC during that period. The fact that your hearing is happening now indicates TWC has at least accepted your appeal for consideration, which is already a positive sign.
Thank you for breaking this down so clearly. I'll definitely organize my evidence chronologically. And yes, the "refusing work due to COVID concerns" was EXACTLY the question I misunderstood! I thought they were asking if I had general COVID safety concerns, not if I had refused a specific job offer. I'll make sure to explain this clearly at the hearing.
Just make sure you dress professionally for the hearing (even if it's over the phone or video) and be SUPER respectful to the hearing officer. My husband won his appeal even though he was like 3 weeks late filing it, but he had documentation showing he tried calling multiple times. The hearing officer was actually pretty understanding about how hard it was to reach TWC during that time. Good luck!
Felix Grigori
my cousin went thru this after hurricane and said you gotta be super specific about dates and how the disaster directly caused your job loss. they're real picky about approving DUA claims
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Savannah Glover
•Your cousin is right. The key difference between regular UI and DUA is proving the direct disaster connection. When you're on the phone with TWC, use very specific language like "My job loss was a direct result of the March 2025 storms because..." Documentation is crucial - emails, letters from employers, service outage notifications, anything that creates a clear timeline connecting the disaster to your unemployment.
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Ryder Everingham
I went through a similar situation after Harvey back when I lived in Houston. The big thing they looked for was whether the unemployment was a DIRECT result of the disaster. In my case it was my workplace that got flooded not my home so that qualified. Since your situation involves infrastructure damage (internet) that prevented you from doing your job, that should qualify too. Just be clear and consistent with your explanation.
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Kevin Bell
•That's reassuring to hear. My situation is definitely a direct result - no internet meant I couldn't perform my remote work duties, which led directly to termination. I'll make sure to emphasize that direct connection when I call. Thanks for sharing your experience!
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