Texas Unemployment
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- DO NOT post call problems here - there is a support tab at the top for that :)
TWC payment stuck in processing since July 14 - anyone else experiencing delays?
Getting worried here... I requested payment on July 14 (almost two weeks ago) and it's still showing as processing. Nothing has hit my account yet. I checked Tele-Serv and got that automated message saying I submitted my payment request "less than 2 weeks ago" but that doesn't seem right. For context, my previous payment request was on June 30th which processed quickly (by July 2nd) but I didn't actually receive money because one week was disqualified (I missed my work search activities) and the other was my waiting week. Is the system backed up right now or should I be concerned something's wrong with my claim? Anyone else waiting longer than usual for payment processing?
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TWC requiring ID.me verification but husband blocked by duplicate accounts issue - 3 months no resolution
My husband's TWC claim is completely stuck because of this ID.me mess! They're demanding he verify his identity, but when he tries to log in, ID.me says he has "duplicate accounts" and can't proceed. The bigger problem? He can't access his old email address that's tied to whatever account they think exists. We've been dealing with this nightmare since September. First call, they promised to "submit a ticket" and we heard absolutely nothing back. Called again in October, and they gave us an email address to manually send verification documents to. My husband sent everything - driver's license, social security card, utility bills - and guess what? Complete silence AGAIN! Meanwhile, his unemployment benefits are on hold, bills are piling up, and every time we call TWC, we get transferred around in circles with zero actual help. Has anyone gotten past this ID.me duplicate account issue? I'm at my wits' end and we're about to be late on our mortgage because of this ridiculous verification loop!
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I had similar issues but not with duplicate accounts. What I don't understand is why TWC relies on this terrible verification system that nobody can get help with??? My benefits were delayed 7 weeks because of ID.me problems. Even when I finally did the video verification, it took another 2 weeks for TWC to acknowledge it in their system. The left hand doesn't know what the right is doing.
You're right that there's a synchronization delay between ID.me and TWC systems. After successful verification with ID.me, claimants should wait 48-72 hours, then contact TWC to confirm the verification status has been updated in their system. Sometimes this requires a manual update on TWC's side. This is particularly important in cases involving duplicate accounts or identity verification issues.
Update: We're making progress! We tried several of your suggestions. First, we sent an email to ID.me support with "TWC VERIFICATION - DUPLICATE ACCOUNT" in the subject line. Then we also scheduled a video verification call (3 hour wait but worth it). The video agent was able to confirm my husband's identity and said they've noted the duplicate account issue and are merging them. They said it would take 24-48 hours to complete and then the TWC system should update within another 72 hours. I'll post again once we know if the benefits are flowing again. Thank you all SO MUCH for your help! TWC really needs to provide better guidance on these ID.me issues rather than leaving people stuck for months.
That's awesome news! The video verification is definitely the way to go. Fingers crossed your husband's benefits start flowing again soon. Please do update us!
TWC put benefits on hold after declining WFH job due to sick child - will I lose unemployment?
I'm freaking out a little bit and need advice from anyone who's been in a similar situation! I'm currently receiving unemployment benefits, but I had a job offer for a work-from-home position that was supposed to start on December 14th. The company required us to be on camera for the ENTIRE 6-week training period (like, constantly monitored). Problem is, I had a sick child at home during this time and couldn't guarantee I could be on camera uninterrupted for 8 hours a day, so I had to decline the offer. I properly reported the potential job to TWC when I originally got the offer. This morning I had to call TWC because my regular payment is suddenly on hold, and they asked me all these questions about why I turned down the job. I explained about my child being sick and needing care, but the lady just took notes and didn't tell me if this was acceptable or not. Now I'm worried they'll cut off my benefits for refusing "suitable work." Is taking care of a sick child a legitimate reason to turn down a job? I'm wondering if I should have just told them my internet speed didn't meet their requirements instead (which honestly might also be true, they wanted super fast internet). Has anyone dealt with something similar? Will I still get my benefits?
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Has anyone received the determination yet? I'm invested in this story now and wondering what TWC decided.
Not yet! It's only been two days since they put my payment on hold. I'll definitely update once I hear something. Still nervous but all the advice here has been really helpful.
I work in HR and deal with TWC issues regularly (from the employer side). To clarify something important: in Texas, caring for a sick family member CAN be good cause for refusing work, but it depends on the specific circumstances. TWC typically looks at: - Whether you had alternatives for care - If the illness was temporary or long-term - If you asked for accommodations before refusing What often hurts claimants is not being specific enough. Don't just say "my child was sick" - explain exactly why this prevented you from accepting a position with camera monitoring requirements, the duration of the illness, and what steps you took to try to resolve the conflict. Also, be prepared to provide some form of documentation if requested - pediatrician notes, appointment records, etc.
This is so helpful, thank you! I'll make sure I have the doctor's note ready and be very specific about why the camera requirement was impossible with a sick child at home. Would it help to mention I've applied to other WFH jobs that don't have the same strict camera requirements?
Yes, absolutely mention that! It shows you're not refusing work in general, just this specific situation that was incompatible with your temporary caregiving needs. That distinction is crucial for TWC.
TWC ReliaCard missing after 5 weeks - who else waiting this long?
I filed my unemployment claim on August 25th and still haven't received my ReliaCard debit card. It's been over 5 weeks now! My payment requests show 'processed' online but I can't access any of the money. I've called TWC about 30 times but can't get through to a human. The automated system just says my payments have been issued. Has anyone else experienced such a long delay getting their card? The TWC website says it should take 7-10 business days. What should I do? I've got rent due next week and this is getting really stressful.
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my friend said if u call the reliacard people early in the morning like 7am there's no wait time. might be worth trying tomorrow
This is true! U.S. Bank's call center opens at 7am CT and if you call right when they open, you can get through in minutes instead of hours. I did this and it saved me so much frustration.
update??? did u get ur card yet??? i need to file next month and am worried about the same thing happening to me
Update: I called U.S. Bank and they confirmed my card was returned as undeliverable even though my address is correct! Apparently my apartment number was missing from their system even though it shows correctly in my TWC account. I've requested a new card with the correct address and they said it should arrive within 7-10 business days. I've also submitted a request for a hardship payment through TWC since rent is due soon. Thanks everyone for your help!
TWC denied my benefits after employer suddenly shut down - 12 months of work not enough?
I can't believe this is happening AGAIN! My employer just announced 3 days ago they sold the business and we're all immediately terminated. No warning, no severance, nothing. Just 'thanks for your 12 months of service, now get out.' I was making $17.31/hour full-time and was counting on unemployment to get me through until I find something new. THEN I get an email from TWC saying I 'didn't make enough money' to qualify for benefits??? How is this even possible?? I worked FULL-TIME for a YEAR! This is the second job in a row where this has happened - my previous employer also shut down without warning in 2021, and I got unemployment then. Does anyone know if there's some weird rule about needing to work longer than 12 months? Or did TWC make a mistake? I'm panicking because I have bills due next week and zero income now.
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The Texas unemployment system is DESIGNED to deny benefits whenever possible. They use these complicated base period calculations specifically to disqualify people who need help. I've been dealing with TWC for years and seen all their tricks. FILE AN APPEAL IMMEDIATELY! You only have 14 days from the determination letter. Even if you think you won't win, file anyway. Sometimes they reverse decisions just because you challenge them. And request a wage investigation at the same time. DON'T GIVE UP!
Thanks for the encouragement. I'll definitely appeal today! And I'll try that Claimyr service someone mentioned to actually get through by phone. It's just so stressful to have zero income right now.
UPDATE: I called TWC using that Claimyr service (it actually worked!), and the agent confirmed I only had wages reported in 2 quarters of my base period. BUT she said I might qualify for an alternate base period since I had a gap due to my previous unemployment claim ending right before starting this job. She's sending me a form to fill out for a wage investigation. I have all my pay stubs so I can prove my earnings. The agent said my case is actually pretty common and that I should keep filing payment requests while this is being investigated. There's hope! Thank you all for your help and advice. I'll update when I hear more.
This is great news! The alternate base period option has saved many claims. Keep on top of any deadlines they give you and make sure to submit crystal clear documentation. Glad you were able to get through to someone who could actually help!
Olivia Clark
When this happened to me I just kept resubmitting my payment request every day until it went through lol
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TechNinja
Please don't do this! Submitting multiple payment requests can actually flag your account for potential fraud review, which will delay your payment even further. The system only allows one payment request per biweekly period - additional requests don't speed up processing and can cause problems.
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Zainab Mahmoud
UPDATE: My payment finally processed this morning! It took exactly 15 days from request to processing. Looks like everyone was right about the delays. Thanks for all the advice and reassurance - it really helped keep me from panicking. For anyone else still waiting, hang in there!
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Raj Gupta
congrats!! hopefully mine goes thru tomorrow then! 🤞
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Ava Williams
Great news! Glad it worked out for you.
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