Texas Unemployment

CommunityGovernment Services

Can't reach Texas Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Live agent or your money backRefund policy

Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

TWC regular unemployment vs. DUA after storm layoff - which to apply for?

Just lost my WFH job after this brutal storm hit us! Company laid off 20% of staff saying storm damage impacted their operations & profitability. I applied for regular unemployment benefits 8 days ago but haven't heard ANYTHING back. My application still shows 'pending review' when I check online. Now I'm seeing info about Disaster Unemployment Assistance (DUA) and wondering if I should apply for that too? We were without power for 5 days and I'm getting desperate for some income. Will applying for DUA mess up my regular claim? Is one better than the other? I've never been on unemployment before and honestly don't understand the difference. Just need to pay bills ASAP! Any advice would be really appreciated.

Just to follow up on what was said about work search - you absolutely need to be doing this even while waiting for approval. You need 3 work search activities per week in Texas, and TWC can and will ask for your records going back to your initial application date. Also, make sure you're requesting payment on your regular schedule (every two weeks) even while your claim is pending. Many people miss this step and it causes further delays.

0 coins

This is so helpful. I'm embarrassed I didn't know about either of these requirements. I'm going to set calendar reminders for payment requests and start job searching today. I guess I should create a spreadsheet to track my work search activities?

0 coins

Yes, a spreadsheet is perfect for tracking work search activities. Include these details for each activity: 1. Date of contact 2. Company name and contact information 3. Position applied for 4. Method of application (online, in-person, etc.) 5. Result/follow-up Remember that "work search activities" can include: - Job applications - Creating a profile on WorkInTexas.com - Attending job fairs - Creating a resume - Registering with a staffing agency Keep good records because TWC can audit these at any time. And yes, definitely set those payment request reminders - your request day is based on the last digit of your Social Security Number.

0 coins

Thank you so much! This community has been incredibly helpful. I've learned more here in a day than I did trying to navigate the TWC website for a week.

0 coins

TWC online portal error code P-19482 when requesting payment - anyone know a fix?

I'm getting this weird error message when trying to request my payment on the TWC website. It shows 'Error P-19482: Unable to process request at this time' after I enter my work search activities. I've tried logging out, clearing cache, even using a different browser but nothing works. I'm supposed to submit by tomorrow before midnight or I'll miss this payment cycle. Anyone else run into this? I'm worried because my benefits are about to hit the 8-week mark and I can't afford to miss a payment right now.

i had something like thsi happen but it was different error code. try calling realy early like 7:01 am when they first open thats how i got thru

0 coins

Early morning didnt work for me, I had to call right at 1:00pm after lunch. Seems like they all go to lunch at the same time lol

0 coins

UPDATE: Problem solved! It was actually a combination of issues. I followed the advice about the work search documentation fields AND used Tele-Serv. The phone system worked when the website wouldn't. For anyone else with this error, make sure you complete ALL fields in the work search section and try the phone if website still gives errors. Thanks everyone for your help!

0 coins

Great! Glad you got it resolved. For future reference, always keep a backup plan for your payment requests. I usually set a reminder 2-3 days before the deadline so I have time to troubleshoot if something goes wrong.

0 coins

TWC denied my claim for missing work during Houston flooding - can I appeal?

I'm at my wit's end trying to figure this out. My apartment complex was completely flooded during that big storm that hit Houston last month. Roads were impassable for 3 days, no power for 5 days, and I literally couldn't get to work (I work at a warehouse about 15 miles from home). My employer marked me as "no-call/no-show" even though I texted my supervisor pictures of the flooding and explained I had no way to get there. They fired me a week later citing attendance policy violations. When I filed for unemployment, TWC denied my claim saying I was terminated for misconduct (attendance issues). The determination letter says I "failed to follow company attendance policy" but doesn't mention anything about the natural disaster circumstances. Has anyone successfully appealed something like this? I feel like being unable to work due to a natural disaster shouldn't count as misconduct, right?

One more important tip: during your appeal hearing, focus ONLY on the natural disaster aspects. Don't get drawn into arguments about other attendance issues even if your employer brings them up. The hearing officer only cares about the specific reason for your termination as it relates to the determination letter. Also, request a copy of your TWC claim file before the hearing so you can see exactly what your employer told TWC. Sometimes employers will change their story or add details that weren't part of the original termination reason.

0 coins

Update: I submitted my appeal yesterday with all the documentation suggested here. I included 12 photos of flooding, screenshots of my texts to my supervisor, local news reports about the storm, and the county disaster declaration. Now just waiting for my hearing date. Thanks everyone for your help - I'll update when I hear something!

0 coins

Good luck! The waiting is the worst part. My advice - keep requesting payment every two weeks even while waiting for your appeal hearing. If you win, they'll pay everything retroactively.

0 coins

TWC eligibility fight after 13 years of seasonal unemployment - employer claims FUTA tax burden

I'm freaking out right now. I've worked the same seasonal job at a landscaping company for 13 years (mid-March through late November). Every winter during off-season, I've filed for unemployment and NEVER had an issue. My employer always knew this was the arrangement - I'd work the busy season, then collect benefits during winter months when there's no landscaping work. Well, I just got a call from my supervisor saying the company is planning to contest my unemployment claim this year because 'it's increasing their FUTA tax contributions' and 'cutting into profits.' They're claiming I should find temp work during winter instead. This feels so wrong! Nothing has changed about my work situation for 13 YEARS. Can they suddenly decide to fight my claim after all this time? Does seasonal work not qualify for benefits anymore? This job pays $24/hr which is way better than any temp winter gig I could find, so I always go back. Now I'm worried about both this year's benefits AND my job next season. Anyone dealt with an employer suddenly fighting seasonal unemployment after years of not having issues?

My neighbor did seasonal farm work for years and sometimes the employer would fight his claim and sometimes not. It seemed to depend on how good their year was financially. One time they even told him straight up "we had a bad year, so we're contesting unemployment claims" lol. He still got his benefits most times tho!!

0 coins

thats exactly what im talking about! these companies think they can just change the rules whenever they want based on their profits. so shady.

0 coins

Just to follow up on my earlier comment - I want to emphasize that you should file your initial claim exactly as you have done in previous years. Be consistent with your reporting. TWC maintains records of your previous claims, so they'll be able to see that nothing has changed in your employment situation. The fact that you've been approved for 13 consecutive years creates a presumption in your favor. If your employer contests the claim, TWC will notify you and give you an opportunity to respond. At that point, you should explain the consistent pattern of seasonal employment and emphasize that nothing has changed in your work arrangement. Keep in mind that unemployment insurance exists precisely for situations like yours - temporary periods without work when you have a history of consistent employment. Don't let your employer's tax concerns prevent you from accessing benefits you're legally entitled to receive.

0 coins

Amara Eze

Author

I'm definitely going to file as normal and then respond if they contest. All these comments have made me feel much more confident about my rights in this situation. Thank you!

0 coins

TWC account PIN issues after identity theft - husband can't file unemployment claim

Hi everyone, we're in a really frustrating situation right now. My husband got laid off from his construction job almost 2 weeks ago and we're trying to file for unemployment benefits through TWC. The problem is he can't get past the PIN setup on the website. It keeps saying he already has a PIN (which he NEVER set up before) but won't accept any of the typical numbers he uses. When we try the 'forgot PIN' option, the system says the information doesn't match their records! We've called every number we could find - the main TWC line, the tele-serv system, and even the local workforce office, but either get disconnected or can't reach anyone who can help. Has anyone dealt with this PIN issue before? We're getting desperate as bills are coming due and we have no income coming in. Any advice would be greatly appreciated!

Update! Called the number at 7am and was on hold for 30 minutes. It turns out someone stole my husband's identity and filed for benefits during Covid. They told him to send in some proof of identification and will proceed from there. Thank you all for your help.

0 coins

Glad you were able to get through! Make sure your husband also files a police report about the identity theft - TWC may ask for this documentation later. Also, keep detailed notes of every conversation with TWC (date, time, representative name, case numbers, etc). This will help if there are any issues with the claim later. Hope everything gets resolved quickly!

0 coins

This is exactly what happened to my brother! Once he sent in his ID documents, they cleared the fraudulent account within about 10 days and he was able to set up a legitimate account with a new PIN. Definitely follow the advice about filing identity theft reports too - my brother ended up finding other accounts opened in his name when he checked his credit reports.

0 coins

Oh that's good to know there's a timeframe! 10 days is still a while but much better than 6 weeks. We'll definitely check his credit reports too. This is so stressful.

0 coins

Prev1...137138139140141...151Next