Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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my friend said if u call the reliacard people early in the morning like 7am there's no wait time. might be worth trying tomorrow
This is true! U.S. Bank's call center opens at 7am CT and if you call right when they open, you can get through in minutes instead of hours. I did this and it saved me so much frustration.
update??? did u get ur card yet??? i need to file next month and am worried about the same thing happening to me
Update: I called U.S. Bank and they confirmed my card was returned as undeliverable even though my address is correct! Apparently my apartment number was missing from their system even though it shows correctly in my TWC account. I've requested a new card with the correct address and they said it should arrive within 7-10 business days. I've also submitted a request for a hardship payment through TWC since rent is due soon. Thanks everyone for your help!
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The Texas unemployment system is DESIGNED to deny benefits whenever possible. They use these complicated base period calculations specifically to disqualify people who need help. I've been dealing with TWC for years and seen all their tricks. FILE AN APPEAL IMMEDIATELY! You only have 14 days from the determination letter. Even if you think you won't win, file anyway. Sometimes they reverse decisions just because you challenge them. And request a wage investigation at the same time. DON'T GIVE UP!
Thanks for the encouragement. I'll definitely appeal today! And I'll try that Claimyr service someone mentioned to actually get through by phone. It's just so stressful to have zero income right now.
UPDATE: I called TWC using that Claimyr service (it actually worked!), and the agent confirmed I only had wages reported in 2 quarters of my base period. BUT she said I might qualify for an alternate base period since I had a gap due to my previous unemployment claim ending right before starting this job. She's sending me a form to fill out for a wage investigation. I have all my pay stubs so I can prove my earnings. The agent said my case is actually pretty common and that I should keep filing payment requests while this is being investigated. There's hope! Thank you all for your help and advice. I'll update when I hear more.
This is great news! The alternate base period option has saved many claims. Keep on top of any deadlines they give you and make sure to submit crystal clear documentation. Glad you were able to get through to someone who could actually help!
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Update: I finally got through to TWC this morning! The agent confirmed that DUA benefits from the May disaster are indeed ending on November 16th for everyone. However, she reviewed my case and said I might qualify for regular unemployment now because I had enough wages in my base period from before the disaster. She helped me start a new application for regular UI. Just wanted to update everyone in case you're in the same boat!
That's great news! Glad you got some clarity and potentially more help. Did you end up using Claimyr to get through or did you manage with the regular line?
I used Claimyr after trying the regular line for two days with no luck. Got connected to a TWC agent in about 15 minutes! So worth it. Now I just need to wait for my new determination letter to see if I qualify for regular UI.
thx for the update! gonna try to call tomorrow about my claim too. hope u get approved for regular benefits
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One other important thing to remember is that if your determination letter approves your claim, your employer still has the right to appeal that decision. They have the same 14-day appeal window that you would have if denied. So even if you're approved tomorrow, don't spend all the money right away, as there's still a possibility your former employer could contest it. About 30% of employers appeal initial determinations that favor the employee, especially in performance-related cases. That said, in my experience as someone who's helped many people through this process, reasonable performance goals that were constantly changing often results in approval if you can document those changes. The key is demonstrating that you were making a good faith effort to meet expectations.
this happened 2 me! got approved then my boss appealed and had 2 do phone hearing. super stressful but won again. op should prep for this possibility
UPDATE: Got my determination letter today! I was APPROVED!!! The letter said something about "insufficient evidence of misconduct" and that my "inability to meet performance standards alone does not constitute misconduct." Thank you all so much for your help and advice! I'm going to keep documenting everything in case my employer appeals, but for now I'm just relieved. My payment request day is Monday, so I'll be doing that and making sure I keep up with my work search requirements (already applied to 5 jobs yesterday just to be safe). This forum has been a lifesaver - I was so stressed I could barely sleep last night!
That's great news! The determination language you quoted is exactly what we hoped to see - they recognized that performance struggles alone aren't misconduct. You're smart to keep documenting everything and staying on top of your work search requirements. Remember you need at least 3 work search activities each week (though doing more never hurts). If your employer does appeal, you'll receive notice of a hearing date. At that point, come back to the forum if you need advice on preparing for the hearing. But for now, congratulations!
Morgan Washington
I handled several DUA appeals after the March floods. This is what's likely happening: TWC uses an automated system to check addresses against FEMA's disaster declaration database. Common errors include: - Address format mismatches (St. vs Street, directions like N/S/E/W in wrong field) - ZIP code boundary issues (some ZIP codes cross county lines) - Business vs residential address confusion - Data entry errors by TWC staff The good news: This type of denial has a very high reversal rate on appeal because it's objectively verifiable. While waiting for your appeal, I recommend: 1. Contact your state representative's office - they can often expedite TWC issues 2. Submit a TWC password reset request through the portal - this often triggers a call back from TWC within 48 hours (unusual trick but works) 3. Prepare a simple one-page document with your address highlighted on a FEMA disaster map Be persistent. DUA benefits are federally funded but state-administered, so TWC has to follow specific verification protocols.
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Mohammed Khan
•Thank you! The password reset trick is brilliant - I'm going to try that today. I never would have thought of contacting my state rep, but that makes sense. Really appreciate these specific suggestions!
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Eleanor Foster
Just wanted to follow up - did anyone get this resolved? I'm now assisting another client with the exact same issue and would love to know what ultimately worked. The TWC appeal process timeframes seem to be all over the place lately.
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Mohammed Khan
•Yes! Finally got it resolved yesterday. The password reset trick actually worked - I got a call back from TWC within 24 hours. The specialist immediately saw the error when I explained the situation. They had my business address correct but somehow coded my county as Walker instead of Harris. They expedited a review and reversed the decision without requiring a formal appeal hearing. My portal already shows the updated status and they said payment should process within 3 business days. Such a relief!
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