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One more important tip: during your appeal hearing, focus ONLY on the natural disaster aspects. Don't get drawn into arguments about other attendance issues even if your employer brings them up. The hearing officer only cares about the specific reason for your termination as it relates to the determination letter. Also, request a copy of your TWC claim file before the hearing so you can see exactly what your employer told TWC. Sometimes employers will change their story or add details that weren't part of the original termination reason.
Update: I submitted my appeal yesterday with all the documentation suggested here. I included 12 photos of flooding, screenshots of my texts to my supervisor, local news reports about the storm, and the county disaster declaration. Now just waiting for my hearing date. Thanks everyone for your help - I'll update when I hear something!
I had similar issues but not with duplicate accounts. What I don't understand is why TWC relies on this terrible verification system that nobody can get help with??? My benefits were delayed 7 weeks because of ID.me problems. Even when I finally did the video verification, it took another 2 weeks for TWC to acknowledge it in their system. The left hand doesn't know what the right is doing.
You're right that there's a synchronization delay between ID.me and TWC systems. After successful verification with ID.me, claimants should wait 48-72 hours, then contact TWC to confirm the verification status has been updated in their system. Sometimes this requires a manual update on TWC's side. This is particularly important in cases involving duplicate accounts or identity verification issues.
Update: We're making progress! We tried several of your suggestions. First, we sent an email to ID.me support with "TWC VERIFICATION - DUPLICATE ACCOUNT" in the subject line. Then we also scheduled a video verification call (3 hour wait but worth it). The video agent was able to confirm my husband's identity and said they've noted the duplicate account issue and are merging them. They said it would take 24-48 hours to complete and then the TWC system should update within another 72 hours. I'll post again once we know if the benefits are flowing again. Thank you all SO MUCH for your help! TWC really needs to provide better guidance on these ID.me issues rather than leaving people stuck for months.
That's awesome news! The video verification is definitely the way to go. Fingers crossed your husband's benefits start flowing again soon. Please do update us!
Anyone else notice that it takes SOOOO much longer for TWC to process things in 2025 compared to previous years? My friend filed last year and got approved in 2 weeks. I filed this year and it took 6 weeks! Their staffing must be cut to the bone.
Based on everything you've shared, this sounds like a standard earnings verification hold. The good news is that if you're still eligible for partial benefits after they account for your part-time earnings, you'll receive back payments for any weeks that were delayed. In the meantime, continue to request payments on your regular schedule (every two weeks) and keep documenting your work search activities. If you don't see resolution within two weeks, getting through to a representative should be your priority. The earnings verification process typically shouldn't take more than 10-14 days.
Thank you all for your help! I'm going to keep filing my payment requests and documenting my work searches while I wait for this verification to process. If it's not resolved by next week, I'll try calling TWC directly (or use that Claimyr service if I can't get through). It's a relief to know I'm not alone in dealing with these frustrating delays.
When this happened to me I just kept resubmitting my payment request every day until it went through lol
Please don't do this! Submitting multiple payment requests can actually flag your account for potential fraud review, which will delay your payment even further. The system only allows one payment request per biweekly period - additional requests don't speed up processing and can cause problems.
UPDATE: My payment finally processed this morning! It took exactly 15 days from request to processing. Looks like everyone was right about the delays. Thanks for all the advice and reassurance - it really helped keep me from panicking. For anyone else still waiting, hang in there!
congrats!! hopefully mine goes thru tomorrow then! 🤞
Great news! Glad it worked out for you.
Natasha Petrov
anybody know if u can still get benefits if u still do like a little bit of self employment work? i still get like one small job a month but not enough to live on
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Connor O'Brien
•Yes, you can still receive partial unemployment benefits while doing some self-employment work. You'll need to report any income you earn each time you request payment. TWC will deduct a portion of your earnings from your weekly benefit amount. Just be sure to accurately report all income - if you earn over a certain amount (around 25% more than your weekly benefit), you might not receive benefits for that week, but you'll still keep your claim active.
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Javier Morales
Thank you all for the helpful advice! I just completed my application and found the self-employment option after clicking through a few screens. For anyone else in this situation: there's a specific question that asks if you were self-employed, and after selecting "Yes," it takes you to screens tailored for business owners. I entered my business name, used my home address since that was my business address, and made sure to clearly explain that the business closed due to economic conditions. Now I'm just waiting on the determination letter. I'll update once I hear back!
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Javier Morales
•Will do! I've started keeping track of my work search activities already. Is it still 3 per week for Texas? And do they have to be in the same field as my photography business, or can I apply for different types of jobs?
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GamerGirl99
•Yes, Texas still requires 3 work search activities per week. They don't have to be in the same field as your photography business - you can apply for any suitable work that matches your skills and experience. Just be sure to log all activities in your TWC account. Each work search activity should include the employer name, contact information, position applied for, and application date. Save copies of job applications or email confirmations as proof in case TWC requests verification.
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