TWC online shows no record of payment request submitted today - affecting benefits status

I found a way to solve unemployment payment request issues, watch this: https://www.youtube.com/watch?v=paFqNG6xRqU

Ugh, I've been there. The system is so broken 🤦‍♂️ Here's what you need to do: • First, double-check that you actually submitted the request. Sometimes the website glitches and doesn't process it. • Take screenshots of everything - your submission, the error message, everything. • When you call, be super clear about what happened. Tell them exactly when you submitted and what the website is showing. • Ask them to check if there's a technical issue on their end. • If they can't find it, ask them to manually input your request. • Get the name of who you talk to and a reference number for the call. Good luck! The system is a mess, but hopefully you'll get it sorted.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U

have u tried logging out and back in? sometimes that fixes weird glitches for me

This happened to me last month! Turns out there was a system update that messed up a bunch of accounts. When I finally got through to someone, they fixed it pretty quick. Hang in there!

idk if this helps but I always take a picture of my computer screen after I submit anything important. old school screenshot lol. saved me a few times when the system 'lost' my stuff

OP, what browser are you using? I've had issues with Safari before. Try Chrome or Firefox if you haven't already.

Unpopular opinion: maybe try going to the office in person if you can? I know it's a pain, but sometimes face-to-face is the only way to get things done with these bureaucrats 🤷‍♂️

This is so frustrating! I had the exact same thing happen to me a few weeks ago. Here's what worked for me: 1. Clear your browser cache and cookies completely, then try logging in again 2. Try submitting during off-peak hours (like early morning or late evening) when the system is less overloaded 3. If you have to call, do it first thing Monday morning - I got through in about 45 minutes that way 4. Make sure you have your confirmation number from when you originally submitted (check your email) The rep I spoke with said their system has been having sync issues between the submission portal and their database. Super annoying but apparently pretty common right now. Don't panic though - they can usually find your request in their system even if it's not showing up online for you. Good luck! Hope you get it sorted out soon 🤞

Oh man, this is such a nightmare! I went through something similar last month and it was incredibly stressful. What helped me was keeping a detailed timeline of everything - when I submitted, what error messages I got, etc. When you do get through to someone (and you will!), ask them to email you a confirmation that they've manually processed your request. I learned this the hard way when my issue "got lost" again after the first call. Also, if you're able to access any kind of submission receipt or confirmation page, screenshot EVERYTHING. Even if it looks like it didn't go through properly, having that documentation can be super helpful when explaining the situation to a rep. The whole system is honestly a mess right now, but don't lose hope! Most of the time these glitches are on their end and they can sort it out once you get a human involved. Sending good vibes your way! 🍀

I'm dealing with this exact same issue right now! It's so stressful when the system just loses your request like that. I've been reading through all these responses and they're super helpful - especially the tips about taking screenshots and keeping detailed records. One thing I wanted to add: if you have a smartphone, you can also use the screen recording feature while you're submitting your request. That way you have video proof of the entire process. I started doing this after getting burned by "lost" submissions twice. Also, does anyone know if there's a specific time of day when their system is more reliable? I've noticed some government websites work better early in the morning before everyone starts using them. Might be worth trying to resubmit during off-peak hours while you're also trying to get through by phone. This whole situation is so frustrating but at least we're all helping each other figure it out! 💪

This is such a common issue with TWC's system - you're definitely not alone! I went through the same thing a couple months ago and it was incredibly frustrating. Here's what I learned from my experience: • Always take a screenshot of the confirmation page, even if it looks weird or incomplete • Check your email for any automated confirmations (sometimes they send them even when the website shows errors) • Try calling right at 8 AM when they open - I had better luck getting through then • If the first rep can't help, politely ask to speak with someone in technical support The good news is that once I got through to someone, they were able to find my submission in their backend system even though it wasn't showing up online. Turned out to be a display issue on their website, not an actual lost request. Don't panic - these technical glitches are unfortunately super common with their system right now, but they can usually sort it out once you get a human involved. Keep trying and document everything! You've got this! 💪

I've been through this exact nightmare before! The TWC system has so many glitches it's honestly ridiculous. Here's what saved me: • Call the 800-939-6631 number right when they open at 8 AM - set multiple alarms if you have to • When you get through, ask them to check their "backend system" - sometimes requests are there even when the website doesn't show them • Have your SSN, confirmation emails, and the exact date/time you submitted ready • If they can't find it, ask them to file a "technical incident report" - this creates a paper trail • Get the rep's name and a case number for follow-up The most important thing: DON'T resubmit your request yet! Sometimes duplicate submissions can cause even more issues. Let them search their system first. I know it's stressful when your benefits are on the line, but most of the time these are just display glitches on their website. The actual submission usually went through fine. Hang in there and keep advocating for yourself! 🤞

I'm so sorry you're dealing with this - it's one of the most stressful things when you're already worried about your benefits! I actually had this exact same issue about 6 weeks ago and it turned out to be a known problem with their system sync. Here's what worked for me: • Don't panic and don't resubmit yet - sometimes duplicate requests make things worse • Call 800-939-6631 exactly at 8:00 AM (not 8:01!) - I got through in about 30 minutes doing this • Ask them to check their "internal processing system" - they have access to requests that don't show up on the public website • Have your confirmation email ready (check spam folder too) even if the website didn't seem to process it properly • Ask for a case reference number and the rep's name for your records When I called, the rep found my request immediately in their backend system even though the website showed nothing. She said it's a "display synchronization issue" that happens pretty frequently. Super frustrating but usually not a real problem with your actual submission. The key is getting through to a human who can look at the right system. Don't let them brush you off - be polite but persistent that you need them to check thoroughly. You've got this! 💪

This thread has been incredibly helpful! I'm dealing with a similar situation where my payment request seems to have vanished from the system. Reading through everyone's experiences and advice has given me a solid game plan. I'm planning to: • Call at exactly 8 AM tomorrow (setting multiple alarms!) • Take screenshots of everything moving forward • Ask specifically about their "backend system" and "internal processing system" • Request a technical incident report if needed • Get confirmation emails for any manual fixes It's honestly ridiculous that we have to become experts in navigating their broken system just to get our benefits, but at least we're all helping each other figure it out. The fact that so many people have had the same issue and gotten it resolved gives me hope that this is just another annoying glitch rather than a real lost submission. Thanks to everyone who shared their experiences - this community support makes dealing with TWC's mess so much more manageable! 🙏

Been through this exact headache twice now! 😤 The TWC system is honestly held together with digital duct tape at this point. Here's my battle-tested approach: • Call at 7:59 AM and start dialing the second it hits 8:00 - seriously, that one minute makes a huge difference • Have your Social Security number, the exact timestamp of when you submitted, and any confirmation numbers ready to rapid-fire at them • If the first rep says they "can't find anything," politely ask to escalate to someone in the technical support department - they have access to different systems • Ask them to check both the "public portal submissions" and the "internal processing queue" - sometimes requests get stuck between the two The rep I talked to last time said their website and internal database don't always sync properly, especially during peak hours. It's a known issue but apparently not high enough priority to fix 🙄 Don't let them tell you to just resubmit without checking thoroughly first - I made that mistake once and ended up with duplicate requests that took weeks to untangle. Stay strong and keep pushing until you get someone who actually knows what they're doing! You shouldn't have to stress about this when you're already dealing with unemployment.