ESD phone weekly claim not showing as submitted online - system error?

The phone system and online system should sync within 24 hours usually. How long has it been since you filed by phone? If it's been more than 2 business days, there might be a legitimate sync issue. I'd recommend checking if your payment status shows anything in the payment history section - sometimes the dashboard notification doesn't update correctly but the claim still processes.

DO NOT RESUBMIT!!! I did that last year and it flagged my account for fraud investigation. Took 6 weeks to get my claim back to normal status. The ESD systems are notorious for not talking to each other properly.

This happened to me in January. The phone system is still valid for claims but there's definitely some issues with how it syncs to your online account. Did you save your confirmation number from the phone call? That's going to be really important if you need to prove you submitted on time.

This is a known issue with ESD's systems in 2025. The phone and online systems use different databases that are supposed to sync overnight, but the sync frequently fails. Here's what you should do: 1. Don't resubmit - this will cause duplicate claim problems 2. Keep your confirmation number from the phone system 3. Call ESD directly to confirm they received your claim 4. Ask them to manually update your online account status The phone system actually does process your claim correctly in most cases, but the online status doesn't update. Your payment will likely still process on schedule despite what the online system shows.

I had this EXACT issue last month! Took me FOREVER to reach anyone at ESD. Finally used Claimyr (claimyr.com) and got through in about 20 minutes instead of fighting busy signals all day. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent confirmed my phone claim went through fine even though the website never updated. Money showed up in my account 2 days later like normal. Weird system glitch but nothing to worry about if you have that confirmation number.

Definitely contact them to confirm. Also, check your spam folder for emails from ESD. Sometimes their system sends an email confirmation for phone claims that bypasses your inbox. I found mine there a week later!

The whole ESD system is BROKEN!! I've been dealing with these exact glitches for months. Last time I called, the rep admitted they're having database syncing issues but aren't planning to fix it until next year. They're just letting people stress out over nothing meanwhile!!

hi i use the phone system every week bc my computer is old and the esd website crashes it. what i do is call the weekly claims line early monday morning (like 7am) and then call the regular esd number right after to verify it went thru. this way i dont have to worry about website status. but ya its confusing that they dont match up sometimes

UPDATE: Finally got through to ESD today using the Claimyr service that someone recommended here. The agent confirmed my weekly claim DID process correctly despite what the website shows. She said they're having a system issue where phone claims aren't updating the online status, but the payments are still being processed correctly. My payment should arrive tomorrow as scheduled. She noted in my account that I called to check on this so there's a record of it. Such a relief! Thanks for all the advice everyone.