ESD claim restarted successfully but weekly claim option missing - help!

This happened to me back in January too!! The system is so glitchy. You might need to wait until Sunday after midnight to file (that's when the new week starts) OR your claim might be stuck in processing. Did your confirmation email mention anything about a waiting week?

The exact same thing happened with my sisters BF last month and it turned out he needed to call in. Somthing about the system not updating right when you restart a claim with reduced hours vs being totally laid off. Try callng the number on Monday morning right when they open.

This is a common issue with restarted claims where your hours were reduced rather than eliminated completely. There are two possible explanations: 1. Your claim is in a pending status and requires an agent to manually review before weekly claim options appear. This typically happens with variable-hour reductions. 2. There could be an eligibility issue the system flagged. When you restart a claim with reduced hours, ESD sometimes needs to verify with your employer that your hours were actually reduced and not reduced at your request. You should first check your "Notices/Letters" section in eServices to see if there are any new correspondence items. If nothing shows there, you'll need to contact ESD directly. Unfortunately their phone lines are extremely busy, especially Monday mornings.

Try logging out and back in again. Sometimes the system needs a refresh to show all options. Also make sure your pop-up blocker is turned off because sometimes the weekly claim opens in a new window.

Same issue happened to me last month when my restaurant cut my hours. You need to call ESD directly and have them manually update your claim status. The system often gets stuck when processing partial unemployment claims (reduced hours vs. complete layoff). I was pulling my hair out trying to get through on the phone until I discovered Claimyr (claimyr.com). They got me connected to an ESD agent in about 30 minutes instead of spending days trying to get through. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I actually talked to someone, they fixed my claim status immediately and I was able to file my weekly claims that same day. Turns out my claim needed a special review because of the reduced hours situation.

@OP When I finally got through to ESD, the agent explained that reduced hours claims often trigger an automatic review because they need to verify your exact hours and that the reduction wasn't voluntary. Apparently their system handles complete layoffs much more efficiently than partial unemployment. Once they manually reviewed my case, everything worked normally going forward.

I work with unemployment claims professionally, and I can clarify this situation. When you restart a claim with reduced hours, it automatically enters what's called the "partial unemployment verification queue" - which isn't visible to claimants in the portal. This is because ESD must verify: 1. That your hours were reduced by your employer (not at your request) 2. That your current hours/wages are accurately reported 3. That you meet the minimum 25% reduction threshold for partial benefits Unfortunately, the automated email doesn't mention this review process. You definitely need to contact ESD directly. When you speak with them, specifically mention you've restarted a claim with reduced hours and need it released from the verification queue. They should be able to expedite the process since you've already received the confirmation email. Once this is resolved, weekly claim options will appear in your dashboard automatically.

Did you manage to get through to ESD yet? Curious if they were able to fix it for you. I'm having a similar issue now and wondering if I should just try calling them too.