Confusion: filed weekly claim by phone but ESD portal shows I need to file again?

I had this EXACT same issue last month! The system can take 24-48 hours to update sometimes. DON'T file again online or you might create duplicate claims which will definitely trigger a review. If you got a confirmation number when filing by phone, you're good. Just screenshot everything and save that confirmation number somewhere safe in case they ever question it.

this happened to me to. the system is garbage lol. took like 3 days to update but i still got paid on time so whatever

The ESD system is notorious for these kinds of synchronization issues between the phone system and the online portal. If you received a confirmation number when filing by phone, that's your proof that the claim was submitted successfully. The online portal typically updates within 48 hours, but sometimes it can take up to 72 hours, especially if you filed on a Friday afternoon or weekend. If you're really concerned, you could call the claims center to verify your claim was received, but honestly, that might be more hassle than it's worth given how difficult it is to get through. Just save that confirmation number as suggested above!

Wait do u actually have to file every week?? I've only been filing every two weeks... oh no

Don't worry too much about the system lag. This is actually COMPLETELY NORMAL and happens ALL THE TIME with ESD's outdated systems!!! The phone system and online portal don't sync in real-time. As long as you have that confirmation number, you're protected. One tip for the future - I personally prefer filing online because it gives you a printable confirmation page right away. The phone system is more prone to these confusing lag issues where the status doesn't update promptly. Just NEVER file the same week twice through different methods - that's the fastest way to get your account flagged for review and potentially delay payments for weeks!

I used to work in IT and these government systems are running on technology from like 30 years ago. The phone system and web portal are probably completely separate systems that only sync data once a day through some overnight batch process. That's why there's always a delay. They desperately need to upgrade their infrastructure but that would require adequate funding and political will... so here we are. Just be patient and your claim status should update soon.

is anyone else's payment delayed this week? mine usually hits my account on wednesday but nothing yet today

UPDATE: You guys were right! I checked the portal this morning (about 36 hours after filing by phone) and now it shows my claim was processed correctly. The status finally updated and no longer shows I need to file. Thanks everyone for preventing me from filing twice and causing problems for myself!

This is such a common source of anxiety for new claimants! I remember my first few weeks dealing with ESD and panicking over every little system quirk. The key thing to remember is that these legacy government systems just aren't built for real-time updates like we're used to with modern apps. For anyone else reading this - always keep those confirmation numbers from phone filings! I screenshot them or write them down with the date/time. It's saved me from stress multiple times when the portal was being slow to update. The system works, it's just... vintage 😅 Great job coming back with the update too - it really helps the community when people follow up on resolved issues!