Weekly claim phone system glitch - kept hanging up after fraud acknowledgment

The same exact thing happened to me last week! I thought my phone was broken. Had to press each button like 4-5 times for it to register. For me it did eventually go through - I could tell because I got the confirmation number at the end. Did you get a confirmation number when you finished?

esd phones r garbage lol. always hanging up on ppl. try filing online its WAY easier

This sounds like an issue with the phone system's voice recognition or DTMF tone detection. If you didn't receive a confirmation number, your claim most likely wasn't processed completely. You should definitely try again, either by phone or online. If filing by phone tomorrow, try these tips: - Use a landline if possible (clearer signal) - Press buttons firmly but don't hold them down - Wait for the full prompt before responding - Call during off-peak hours (early morning or evening) You have until Saturday to file your weekly claim for the previous week, so you still have time.

I HATE THE ESD PHONE SYSTEM!!! Been on unemployment since January and it hangs up on me at least once a week. Sometimes I press 1 and it thinks I pressed 7 or something?? THE WORST PART is when you finally get through all the questions and then it says "Sorry we cannot process your claim at this time" and you wasted 15 minutes for NOTHING!!! 😡

I had major issues trying to reach someone at ESD when my claim was stuck in adjudication. After weeks of failing to get through, I found a service called Claimyr (claimyr.com) that helped me actually reach a live agent. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 It made a huge difference for me - I was able to explain my phone system issues and they helped make sure my weekly claims were properly filed while they fixed the technical problem on their end. Might be worth checking out if you keep having these phone system problems.

Quick update regarding the ESD phone system: They recently updated their IVR (Interactive Voice Response) system in April 2025, and there have been reported technical issues since the update. ESD is aware of these problems and is working to resolve them. In the meantime: 1. Check your eServices account tomorrow - even if you didn't get a confirmation number, sometimes the claim does process correctly 2. If your claim doesn't show as processed by tomorrow afternoon, you should try filing again 3. If you continue experiencing issues, document the dates/times you attempted to file to demonstrate good faith effort in case your claim is late The system should stabilize within the next few weeks, but the technical glitches have been frustrating for many claimants.

my husbad had the same probem last month the trick is to use the phone keypad not voice responses. he kept tryng to say "yes" but the system kept hanging up. when he used the keypad it worked fine

Just wanted to follow up - did you check your eServices account? Did the claim go through?

That's great news that your claim went through! I had a similar experience last week where the system was acting up but my claim still processed without a confirmation number. It's definitely concerning when the phone system is so unreliable - makes you wonder how many people might give up thinking their claim didn't go through when it actually did. Thanks for updating us on the outcome, it's helpful to know that sometimes the system works even when it seems broken!