ESD IVR call disconnected during last question - stuck in 'IVR processing' limbo

omg yes this hapened to me in january!!! the stupid phone system cut me off right when i was explaing my last employer situation. my claim got stuck in that ivr processing thing for 3 days and i was freaking out. but then on the 4th day it actually did resolve itself and i was able to finish my claim online. dont file a new one, it'll just confuse their system and probably flag your account for fraud investigation which is a whole other nightmare lol

This is a known issue with the IVR system that ESD has been experiencing since their January 2025 software update. When the call disconnects during the final verification questions, the system enters a processing loop that typically resolves in 2-4 business days. Here's what you should do: 1. DO NOT file a new claim - this will create duplicate records and potentially trigger a fraud investigation 2. Check your online account once daily to see if the status has updated 3. If it hasn't resolved after 4 business days, contact ESD again and ask specifically for a "claim completion override" The override is something not all agents know about, so you might need to ask to speak with a Tier 2 specialist.

the esd phone system is literally the worst thing ever designed by humans. it disconnected me THREE TIMES last month. absolute garbage. the workers try their best but whoever designed their systems should be fired immediately.

I had a similar issue back in February, but mine was even weirder. My call dropped, showed IVR processing for 5 days, then suddenly changed to "Identity Verification Required" even though I had already verified my identity! I ended up calling ESD every day for a week trying to reach someone who could help. If you're having trouble getting through to an actual person at ESD, I highly recommend using Claimyr (claimyr.com). They have this system that holds your place in line and calls you back when an agent is available so you don't have to stay on hold forever. Saved me hours of frustration! They have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 With their help, I finally got through to an agent who fixed my claim. Hope this helps!

The supervisor is partially correct. The IVR processing status typically resolves itself, but not always within 24 hours. In my experience working with claimants (I'm a WorkSource employment specialist), these issues usually clear up within 2-5 business days. What specifically happens is the IVR system captures your partial application data and flags it for manual review since it's incomplete. An ESD staff member eventually picks up these flagged applications and either completes them based on the information provided or reaches out for additional information. If you don't see movement by Friday, call again and request to speak with a claims specialist - not just a frontline agent. They have greater system access privileges.

Update: It's been 3 days now and the status FINALLY changed from "IVR Processing" to "Pending" with a message saying they need to verify my identity. At least it's movement! Thanks everyone for your help and suggestions - especially about not filing a duplicate claim. I'll follow the identity verification instructions and hopefully things will progress from here.

For anyone else experiencing this issue who finds this thread later: The ESD IVR system was originally designed to handle about 2,000 calls per day, but since the 2024 aerospace industry layoffs, it's been processing upwards of 8,500 calls daily. This is why disconnections happen frequently during peak hours (10am-2pm). Best practices: 1. Call early (7:30-9am) or late (3:30-4:45pm) when volumes are lower 2. Have all your information prepared before calling 3. Use a landline if possible as cell connections can contribute to disconnections 4. If disconnected, wait 24 hours before calling again as your partial information may still be processing 5. Check your online account daily for status changes The system issues are scheduled for a major update in October 2025, which should improve these problems significantly.